【题目】语法填空（共10小题，每小题1.5分，满分15分）
Worker: Customer Service, Anthony Grant speaking. 【1】 can I help you?
Customer: I can’t believe this is happening! I called and ordered a 32-inch bag last Friday, 【2】 today I found that you sent a 24-inch one. I was planning to use that bag during our vacation in Mexico, but it doesn’t seem possible any more because we’re taking off on Saturday. It’s only three days away. What am I 【3】 (suppose) to do?
Worker: I’m really sorry, madam. I 【4】 (check) it right away. Would you please tell me your order 【5】 ?
Customer: 【6】 is CE29.
Worker: Er, just a moment. I do apologize, madam. There does seem to be a mistake. I’ll have the correct size bag 【7】 (send) to you by over-night mail right away. It shall arrive by this Friday. It will be 【8】 time for your Saturday trip. Again I apologize for any 【9】 (convenient) caused by out mistake. I promise it won’t happen again.
Customer: OK. Well, thank you.
Worker: Thank you, madam, for choosing Linch Mail Order Company. I hope you have 【10】 wonderful vacation.
【答案】
【1】How
【2】but
【3】supposed
【4】will check
【5】number
【6】It
【7】sent
【8】in
【9】inconvenience
【10】A
【解析】
试题分析：本文讲的是一位顾客买了一个包，但是收到的包的尺码是错误的，从而向客服投诉并最终得到了满意的解决。
【1】How考查副词。我能怎样帮助您，用how。
【2】but考查介词。买的是32英尺的包，收到的是24英尺的，表转折，用but.
【3】supposed考查动词。supposed to do应该做，我现在应该怎么做，用supposed。
【4】will check考查动词时态。我马上确认，用将来时，用will check。
【5】number考查名词。订单号，用 number。
【6】It考查代词。指代order number，用it。
【7】sent考查动词语态。包是被送的，用被动语态，用sent。
【8】in考查介词。In time，及时，用in。
【9】inconvenience考查名词。我为因我们的错误造成您的困扰而道歉，用inconvenience。
【10】a考查冠词。vacation为单数，用a。
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