12．Too often we accuse others of not listening，pretending that we ourselves are faultless，yet we know that many of the mistakes we make come about because we haven't listened carefully enough．We get things wrong because we haven't quite understood what someone meant when they were talking to us．Anyone who has ever taken the minutes of a long meeting will know how hard it's to remember--despite the benefit of notes--exactly what everyone said．But success depends on getting things right--and that means listening．
Listening isn't the same thing as hearing； it's not an effort actively．It demands attention and concentration．It may mean quizzing the speaker for additional information or for clarification-it's always better to ask than to continue regardless and get things wrong．However，if you allow your mind to wander onto something else，even for a few minutes，you'll miss what the speaker is saying-probably at the very moment when he/she is saying something critical（关键的）．And not having heard，you won't knw you've missed anything until it's too late．
The most common bad habit we have is to start thinking of what we're going to say about the subject long before the other speaker has finished．We then stop listening．Even worse，this often adds rudeness to inattentiveness，as once you've decided what to say there's a fair chance you'll interrupt to say it．Good listeners don't interrupt．In fact it's often worth explaining the main idea of what you've just been told before continuing to make your own points．Nobody is offended（使恼怒） by this and it shows you have listened well．
Above all，be patient and accept that many people aren't good communicators．It's helpful to remember that the ways people move and position themselves while they're speaking can reveal（透露） much about what they're saying．Equally important，you should put yourself in the other person's place； it'll help you understand what they are getting at and form a response．But don't be too clever．Faced with a know-all，many people keep quiet because they see no point in continuing．
32．Which of the following can best replace the underlined part？A
A．what they imply
B．what they lack
C．what they attack
D．what they achieve
33．We know the following from the last paragraph EXCEPTD．
A．we should think more of others while having a talk．
B．a number of people are not good at communicating．
C．body gestures can tell a lot about what people are saying．
D．faced with a know-all，we should try our best to be clever．
34．What lesson can we learn from this passage？A
A．Listening inattentively may lead to your failure in talk．
B．We should blame ourselves for not understanding others．
C．Don't accuse others of not listening while talking with them．
D．Think carefully of what you'll say before the speaker finishes．
35．Which is the best title for this passage？B
A．Don't Be Too Clever
B．Be a Good Listener
C．Don't Miss Anything Critical
D．Think of the Speaker．
分析 这篇文章讲的是倾听（listening）的重要性．一个好的管理者必然是一个好的倾听者，所以要讲究倾听的艺术．
解答 32．A 句意理解题．根据句子Equally important，you should put yourself in the other person's place．it'll help you understand what they are getting at and form a response．同样重要的是，你应该设身处地为别人考虑．这将帮助你理解他们在做什么，并形成一个反应．what they are getting at 的意思应该是"他们的意思是什么"，所以答案选A．
33．D细节理解题．根据句子 But don't be too clever．Faced with a know-all，many people keep quiet because they see no point in continuing．可见面对一个众所周知的人，不必要太聪明，所以D选项说尽自己最大努力聪明起来是错误的，故答案选D．
34．A 推理判断题．根据句子we know that many of the mistakes we make come about because we haven't listened carefully enough．我们知道我们犯的许多错误都是因为我们没有认真听．可见不注意倾听会导致谈话的失败，所以答案选A．
35．B 标题归纳题，本篇文章讲的是倾听（listening）的重要性．一个好的管理者必然是一个好的倾听者，所以要讲究倾听的艺术．所以答案选B．
点评 阅读理解题测试考生在阅读基础上的逻辑推理能力，要求考生根据文章所述事件的逻辑关系，对未说明的趋势或结局作出合理的推断；或根据作者所阐述的观点理论，对文章未涉及的现象、事例给以解释．考生首先要仔细阅读短文，完整了解信息，准确把握作者观点．
