When a consumer finds that what she or he bought is faulty or in some other way does not live up to the manufacturer’s claim for it, the first step is to present the warranty（保单）, or any other records which might help, at the store of purchase. In most cases, this action will produce results. However, if it does not, there are various means the consumer may use to gain satisfaction.
A simple and common method used by many consumers is to complain directly to the store manager. In general, the "higher up" the consumer takes his or her complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer’s favor, assuming he or she has a just claim.
Consumers should complain in person whenever possible, but if they cannot get to the place of purchase, it is acceptable to phone or write the complaint in a letter.
Complaining is usually most effective when it is done politely but firmly, and especially when the consumer can demonstrate what is wrong with the item in question. If this cannot be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements. For example, "The left speaker does not work at all and the sound coming out of the right one is unclear" is better than "This stereo（立体声音响）does not work."
The store manager may advise the consumer to write to the manufacturer. If so, the consumer should do this, stating the complaint as politely and as firmly as possible. But if a polite complaint does not achieve the desired result, the consumer can go a step further. She or he can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting consumers’ rights.
45. If a consumer wants a quick settlement of his problem, it’s better to complain to ________.
A. a shop assistant B. the manufacturer
C. the store manager D. a public organization
46. The most effective complaint can be made by ________.
A. showing the faulty item to the manufacturer
B. explaining exactly what is wrong with the item
C. saying firmly that the item is of poor quality
D. asking politely to change the item
47. According to the passage, the last way a consumer has to use is________.
A. to write to the producer B. to quarrel with the manager
C. to collect several fighters to threaten the seller
D. to threaten to take the seller to court
48. The passage tells us _________.
A. how to make an effective complaint about a faulty item.
B. how to settle a consumer’s complaint about a faulty item
C. how to avoid buying a faulty item
D. how to deal with complaints from customers
科目：高中英语 来源：读想用 高二英语（下） 题型：051
阅读下面一篇文章，然后完成表格。
In the early part of the twentieth century，racism was widespread in the United States．Many African Americans were not given equal opportunities in education or employment．Marian Anderson（18971993）was an African American woman who gained fame as a con-cert singer in this climate of racism．She was born in Philadelphia and sang in church choirs during her childhood．When she applied for admission to a local music school In 1917，she was turned down because she was black．Unable to attend music school，she began her career as a singer for church gatherings．In 1929，she went to Europe to study voice and spent several years performing there．Her voice was widely praised throughout Europe．
Then she returned the U．S．in 1935 and became a top concert singer after performing at Town Hall in New York City．
Racism again affected Anderson in 1939．When it was arranged for her to sing at Constitution Hall in Washington，D．C，the daughters of the American Revolution opposed it because of her color．She sang instead at the Lincoln Memorial over75，000 people．In 1955，Anderson became the first black soloist to sing with the Metropolitan Opera of New York City．The famous conductor Toscanini praised her voice as “head only once in a hundred years”．She was a U．S．delegate to the United Nations in 1958 and won the UN peace prize in 1977．Anderson eventually triumphed over racism．
The life of Anderson
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time |
events |
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before 1917 |
was born in Philadelphia and sang in church choirs during her childhood |
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in 1917 |
1 |
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in 1929 |
went to Europe to study voice |
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in 1935 |
2 |
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In 1955 |
3 |
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in 1958 |
4 |
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in 1977 |
5 |
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科目：高中英语 来源：江苏省泗阳中学2012届高三第一次调研考试英语试题(实验班) 题型：050
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科目：高中英语 来源：河北省南宫中学2009-2010学年度高一下学期3月月考 题型：阅读理解
C
On Anger
Doctors say anger can be an extremely harmful emotion, unless you learn how to deal with it. They warn that angry feelings can lead to heart disease, stomach problem, headaches, emotional problems and possibly cancer.
Anger is a normal emotion that we all feel from time to time. Some people express anger openly in a calm reasonable way. Others burst with anger, losing control of themselves. But other people repress their anger. They cannot or will not express it.
For years many doctors thought that repressing anger was more dangerous to a person’s health than expressing it. They said that when a person is angry, the brain releases the same hormones (激素) that are produced during tense situations. They speed the heart rate, raise blood pressure, or sugar into the blood and narrow the blood vessels to the interstices (空隙). In general, the person feels excited and ready to act.
Doctors said that repressing these feelings only makes the feelings continue. And this can lead to many medical problems. Doctors thought a person could prevent these problems by letting the anger out by expressing it freely. But recently some doctors held a different view. They said that people who express anger repeatedly and violently did become, in fact, more and not less angry. They said this, too, can cause medical problems.
Some doctors say that both repressing and expressing anger can be dangerous. They believe that those who express anger strongly may be more likely to develop heart disease, and they believe that those who keep their anger inside may face a greater danger of high blood pressure.
Doctors say the solution is learning how to deal with anger. They say the first step is to admit that you are angry and to recognize the real cause of the anger, then decide if the cause is serious, enough to get angry about. If it is, they say, “Do not express your anger while angry. Wait until your anger has cooled down and you are able to express yourself calmly and reasonably.”
49. Repressing anger was considered to be dangerous because of all the following EXCEPT that ________ .
A. the heart rate increases B. the blood pressure rises
C. the blood contains sugar D. some blood vessels become thinner
50. Which of the following is the more recent view about the expression of anger?
A. It is dangerous to express anger repeatedly or repress one’s anger.
B. One can avoid his medical problems by expressing his anger freely.
C. One’s heart rate will increase if his anger is repressed.
D. One is likely to suffer from high blood pressure in a fit of great anger.
51. When you get angry, which of the following should you do for the sake of health?
A. Repressing the anger. B. Expressing the anger.
C. Treating the anger properly. D. Learning how to make a deal.
52.What is the central topic of this passage about?
A. The different ways of dealing with anger.
B. The dangers of anger and the solution
C. New medical discoveries.
D. The argument between the new and old views about anger.
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科目：高中英语 来源：重庆市万州二中2009-2010学年高二下学期期末考试试题（英语） 题型：阅读理解
Like many other high school seniors, I eagerly anticipate life after graduation. In less than three months, my belongings will be packed up and shipped to the other side of the country.
I had never imagined, in my wildest dreams, that I would attend college in Ithaca, New York. I had had my heart set on a university in California and of majoring in English.
Nearly all of my friends are staying in state, and I remember thinking to myself, when one friend said she would be going to college in Virginia: Why would someone ever choose to move away from California?
But by a twist of fate, I received a letter from Ithaca College, inviting me to apply for a program in communications. On a while, I decided to apply. What were the chances that I would be selected as a finalist? If I hadn’t applied, I would have always regretted not trying. Yet secretly, I hoped that I wouldn’t be chosen.
But, as things turned out, I was offered one of the scholarships. I also received admission letters from the other colleges I had applied to, all of which were California schools.
As I began to weigh my options, I wrote out a pro/con (利弊) list for each of my schools. I began to realize that my reasons for wanting to go to certain schools in California were based on considerations of comfort. It would be so reassuring to be close to my family and my home.
Then I began to think about the expensive tuitions (学费) and class shortages in the California public school system. These issues were not likely to greatly improve in the next four years. Slowly, I came to the conclusion that Ithaca was the ideal choice for me – culturally, academically and financially.
Fear of the unknown should not be a reason for shying away from opportunities. It might be difficult to adapt to my new situation, but I am confident I have made the right decision.
64. What is the point of the article?
A. To introduce the advantages of studying at Ithaca College.
B. To tell readers what matters when applying to a college.
C. To share the author’s experience of choosing a college.
D. To compare the differences between Ithaca College and California schools.
65. The author decided to go to Ithaca College because ______.
A. she wasn’t accepted by any of her dream schools in California
B. she has a great interest in Ithaca College’s communications program
C. she was offered a scholarship by Ithaca College but not by colleges in California
D. she thinks that teaching and classes are better at Ithaca College than at California schools
66. Judging from the article, which of the following statements is TRUE?
A. The author had never thought of going to college in New York.
B. The author is independent and likes adventure.
C. The author believes it will be easy to adapt to college life.
D. The author applied to Ithaca College because Ithaca College is much cheaper than California schools.
67. Judging from the article, what has the author learned from her experience?
A. That she must make good use of her time in college.
B. Not to let fear put her off something she wants.
C. That nothing we want in life can be achieved without effort.
D. Not to take any risks.
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科目：高中英语 来源： 题型：阅读理解
There have been many great inventions, things that have changed the way we live. The first great invention was one that is still very important today-the wheel(轮子). This made it easier to carry heavy things and to travel long distances.
For hundreds of years after that there were few inventions that had as much effect as the wheel. Then in the early 1800s the world started to change. There was little unknown land in the world, people did not have to explore(探险) any more.
In the second half of the 19th century many great inventions were made. Among them were the camera, the electric light and the radio. These all became a big part of our life today.
The first part of the 20th century saw more great inventions: the helicopter in 1909; movies with sound in 1926; the computer in 1928; and jet planes in 1930. This was also a time when a new material was first made. Nylon came out in 1935. It changed the kind of clothes people had been wearing.
The middle part of the 20th century brought new ways to help people get over diseases. They worked very well. They made people healthier and let them live longer lives. By the 1960s most people could expect to live at least 60.
By this time most people had a very good life. Of course new inventions con-tinue to be made. But man now had a desire(向往)to explore again. The world was known to man but the stars were not. Man began looking for ways to go into space. Russia made the first step. Then the United States took a step. Since then other countries, including China and Japan, have made their own steps into space.
In 1969 man took his biggest step away from the earth. Americans first walked on the moon. This is certainly just a beginning though. New inventions will someday allow us to do things we have never dreamed of.
5. How many inventions had had as much effect as the wheel by the 19th century?
A. Quite a few. B. Few. C. A few. D. None.
6. What the writer wants to tell us is mainly about _______ .
A. how inventions have a great effect on people's lives
B. which country made the first step into space
C. why cars played an important part in everyday life
D. when the electric light was invented
7. Which of the following inventions that are referred to in the passage is the nearest to us in the first part of the 20th century?
A. Jet planes. B. Radio. C. Camera. D. Nylon.
8. It is because of _______ to help people keep healthier than ever that people can live longer lives.
A. good doctors
B. more and more hospitals
C. new ways
D. new medicines
9. Man did not wish to explore a lot _______ .
A. from the 1800's to 1960's
B. since the 1900's
C. in the 1960's
D. at the beginning of 1800's
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