【题目】When a consumer finds that an item she or he bought is faulty or in some other way does not the manufacturer's claims, the first step is to present the guarantee, or any other records which might help, at the store of purchase. In most cases, this action will results. , if it does not, there are various means the consumer may use to gain satisfaction.

A simple and common method used by many consumers is to complain directly to the store manager. , the “higher up” his or her complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer's , supposing he or she has a just claim. Consumers should complain person whenever possible, but if they cannot get to the place of purchase, it is to phone or write the complaint in a letter.

Complaining is usually most effective when it is done but firmly, and especially when the consumer can what is wrong with the item in question. If this cannot be done, the consumer will best by presenting specific information as to what is wrong, by making general statements. For example, “The left speaker does not work at all and the sound coming out of the right one is unclear” is better than “This stereo does not work”.

The store manager may advise the consumer to write to the manufacturer. If so, the consumer should do this, stating the as politely and firmly aspossible. If a polite complaint does not achieve the result, the consumer can go to a step . She or he can threaten to take the seller to court or report the seller to a private or public organization for protecting consumer's rights.

【1】A. live up to B. keep up with C. look up to D. catch up with

【2】A. know B. produce C. ask D. make

【3】A. Instead B. Moreover C. Otherwise D. However

【4】A. In conclusion B. In general C. In fact D. In reality

【5】A. favor B. need C. benefit D. advantage

【6】A. of B. for C. in D. to

【7】A. possible B. important C. acceptable D. likely

【8】A. politely B. rudely C. strictly D. comfortably

【9】A. tell B. describe C. modify D. present

【10】A. forgive B. fail C. work D. succeed

【11】A. better than B. more than C. rather than D. other than

【12】A. worry B. complaint C. curiosity D. suggestions

【13】A. ordered B. devoted C. adapted D. desired

【14】A. further B. more C. farther D. additionally

【15】A. ready B. suitable C. good D. responsible

【题目】

【1】这是我第一次面对面目睹夜晚。

【2】直到那时我们才决定以暴制暴。

【3】这是在两国交战时期。

【4】随着时间的推移，我的记忆发展的如此之快以至于我从来不会忘记我被告知的任何事情。

【5】你想见的那个人是我的好朋友。（用定语从句翻译）

【题目】根据所给中文意思完成下列句子（共5小题，每小题1分，满分5分，字数不限）

【1】在我的意愿，父母的意愿和篮球教练的意愿之间，我感到左右为难。

I _______________ what I want, what my parents want and what my basketball coach wants.

【2】因缺乏相关知识，他认为值得向金融顾问咨询。

He found _______________ to consult a financial adviser for lack of relevant knowledge.

【3】在昨天的聚会上Lucy连面都没露一下，更别提向我们叙述她的旅行情况了。

Lucy didn’t even show up at the party yesterday, _______________ gave us an account of her trip.

【4】尽管克隆人类胚胎在很多国家还不合法，但一些科学家正在加紧研究，以制造出克隆的人类婴儿。

While cloning human embryos is not legal in many countries, some scientists are already ___________ research in order to produce a cloned human baby.

【5】不管是什么原因，你也不能把信撕掉，扔进废纸篓。

_______________, you shouldn’t tear up the letter and throw it into the wastebasket.

【题目】I have difficulty in learning English, but I don’t know whom to ________.

A. turn to B. look for

C. deal with D. talk about

【题目】用以下所给英语词语造句，并将答案填写在答题卡上的相应位置（共5小题；每小题2 分，满分10分）

【题目】根据下面的提示，写一篇题为“Smoking Is Harmful”的短文，说明吸烟的危害（100词左右）

现在有些青少年抽烟，他们认为吸烟是一种享受（enjoyment）。

事实上吸烟有害健康，对青少年危害很大。

科学家和医生通过实验发现吸烟导致一些疾病，如心脏病heart trouble、癌症cancer等。

世界上越来越多的人已经戒烟或决心戒烟，我们青少年更不应该继续做这种傻事。

我们学生应充分利用时间学习，做对祖国、对人民、对自己有益的事，养成良好习惯。

【题目】Once a man came to Allah (安拉) and said, “Oh Allah, I have many bad habits. Which one should I give up first?” Allah said, “Give up telling lies first and always tell the truth.” The man promised to do 【1】 and went home.

At night the man was about to go out to steal. Before setting out, he thought for a moment about the promise he made 【2】Allah. “If tomorrow Allah asks me where I have been, what should I say? Should I say that I went out 【3】 (steal)? No, I cannot say that. If I tell the truth, everyone will start hating me and call【4】a thief. I would 【5】(punish) for stealing. But 【6】 can I lie.”

So the man decided not to steal that night, and gave up this bad habit.

Next day, when he was about to drink wine, he also remembered【7】 he promised to Allah, so he gave up【8】idea of drinking wine. In this way, 【9】the man thought of doing something bad, he remembered his promise to tell the truth 【10】all times. One by one, he gave up all his bad habits.

【题目】Have you ever had a dream to make your home a happier place? Maybe there are some points you can follow.

【1】 When you want to dress in a modern way, your mum doesn’t like you wearing a mini-skirt. When you are making phone calls to friends, they ask if you’re speaking to a boy or a girl. Sometimes it seems that you’re not as close to your parents as you used to be. How can you become close again?

Closing the Gap by American writer Jay McGraw gives advice on how to have a better relationship with your parents. 【2】 When you think, “My parents don’t want me to have any fun,” that usually means your parents want you to be safe. 【3】 They need to feel they are important and loved. You should tell your parents your needs, and find out what their needs are. Then, you can think of a way to make all of you happy. He gives you some ideas:

(1) 【4】 You could talk about your school life and your plans for the future.

(2) Keep a diary. This is to help you understand more about yourself and your feelings.

(3) Show your parents you are growing up. 【5】

Your parents will feel that you are no longer a little child. If you follow these steps, soon you will be able to break down the walls between your parents and yourself.

A. Make time to talk.

B. They seldom talk with each other.

C. Both parents and children have needs.

D. Wash your clothes and help clean the house.

E. A generation gap has become a serious problem.

F. He gives ways to help you understand your parents.

G. Sometimes you don’t think your parents are fair to you.

【题目】America is a mobile society. Friendships between Americans can be close and real, yet disappear soon if situations change. Neither side feels hurt by this. If the same two people meet again by chance, even years later, they pick up the friendship. This can be quite difficult for us Chinese to understand, because friendships between us develop more slowly but then may become lifelong feelings, extending（延伸）sometimes deeply into both families.

Americans are ready to receive us foreigners at their homes, share their holidays, and their home life. They will enjoy welcoming us and be pleased if we accept their hospitality（好客）easily.

Another difficult point for us Chinese to understand Americans is that although they treat us warmly, they don’t show their politeness to us if it requires much time. But in China ,we are usually generous with our time. Sometimes, we, as hosts, will appear at an airport even in the middle of the night to meet a friend. The Americans, however, express their welcome usually at homes, but truly can not manage the time to do a great deal with a visitor outside their daily plans. They will probably expect us to get ourselves from the airport to our own hotel by bus. And they expect that we will phone them from there. Once we arrive at their homes, the welcome will be full ,warm and real. We will find ourselves treated hospitably.

For the Americans, it is often considered more friendly to invite a friend to their homes than to go to restaurants, except for pure business matters. So accept their hospitality at home!

【1】The writer of this passage mustbe ______.

A. an American B. a Chinese

C. a professor D. a student

【2】Which of the following statements is true according to the passage?

A. Friendships between Americans usually extend deeply into their families.

B. Friendships between Americans usually last for all their lives

C. Americans always show their warmth even if they are very busy.

D. Americans will continue their friendships again even after a long break.

【3】From the last two paragraphs we can learn that when we arrive in America to visit an American friend, we will probably be ______.

A. warmly welcomed at the airport

B. offered a ride to his home

C. treated hospitably at his home

D. treated to dinner in a restaurant

【4】A suitable title for this passage would probably be “______”.

A. Friendships between Chinese

B. Friendships between Americans

C. Americans’ hospitality

D. Americans’ and Chinese’s views of friendships

【题目】It happened last winter, at the end of a difficult year for my family. My brother died suddenly in the spring in 2013.

By Christmas, my family was still _____with the impossibility of “moving on.” Thinking of the holidays____ us of the previous holiday season before Ben died. Attempting a “____” Christmas in Vancouver seemed impossible, we decided to ____ to California for our first Christmas without Ben. My parents and sister would drive there, and I would _____from Ottawa to meet them.

Actually, I found it difficult to ignore my feelings of_ ___ and find any Christmas spirit. I just wanted to stay in Ottawa and avoid pretending the holidays were possible when my family was ______. When I unwillingly began to pack, I couldn’t find my passport.

I searched a file of other _____ papers, my tiny apartment, and I checked everywhere –Nothing.

Frustrated, I curled up in bed, _____ everything I’d said about wanting to stay in Ottawa . “My family really needed this vacation and I’ve spoiled it,” I said to my friends.

Calling the airline. I was warned waiting time for customers were “Over. Three. Hours.” While waiting, I searched the ____ again, no luck.

I checked Air Canada’s website aimlessly when a weather report caught my eye: A Storm Hit Toronto . My heartbeat quickened. I was _____to fly through Toronto that afternoon.

For the first time, I hoped for a storm big enough to ____ my travel plans and buy me enough time to get an emergency passport. After four hours on hold, my_____ was granted. An agent promptly informed me the weather wasn’t promising and_____ me to a Christmas Eve flight.

Hours later I landed and hugged my sister tightly. I felt _____ for friends who supported me through hard times; for my loving and strong family.

【1】A. associating B. struggling C. agreeing D. identifying

【2】A. reminded B. informed C. suspected D. warned

【3】A. common B. typical C. normal D. regular

【4】A. get B. hurry C. escape D. return

【5】A. drive B. fly C. ride D. walk

【6】A. love B. disappointment C. home D. loss

【7】A. divided B. incomplete C. separated D. away

【8】A. worthless B. historical C. valuable D. useless

【9】A. regretting B. imagining C. considering D. retelling

【10】A. kitchen B. airport C. classroom D. apartment

【11】A. able B. supposed C. likely D. sure

【12】A. cancel B. make C. perform D. develop

【13】A. wish B. application C. plan D. promise

【14】A. agreed B. sent C. invited D. switched

【15】A. sympathy B. happy C. grateful D. anxious