－How can I use iPhone 4S?

－Just refer to the ________．

A．explanations

B．expressions

C．preparations

D．directions

－I'd like ________ information about the Service of your hotel; please．

－Well, you can have ________ word with the manager．She might be helpful．

A．an; a

B．an; some

C．some; a

D．some; some

－I'd like to buy the kind of cloth which ________ easily．

－Will this one ________ ?

A．washes; work

B．Is washed; work

C．washes; do

D．is washed; do

－________．

－Sorry, I don't know．

A．Have you seen Mr．Smith?

B．Where has Mr．Smith gone?

C．How about Mr．Smith?

D．Hello, Mr．Smith．

－What's the best way to ________ the disease caused by biting insects?

－Ah, don't bite any!

A．protect

B．prevent

C．keep

D．kill

－Bad luck．They didn't offer the job to me．

－________ ? You’ve been well prepared for the interview．

A．So what

B．What if

C．How come

D．What about

－I'm afraid I can't reply to all these e-mails today, Miss Lee．

－________．You'll have some more time tomorrow．

A．That's right

B．Not at all

C．Take your time

D．Don't mention it

－Excuse me, but I haven't got the iPhone 4 ordered through the Internet．

－Sorry, madam, I'm sure you ________ have it by this Friday．

A．must

B．may

C．could

D．shall

－We’ve just sold out the last copy of this dictionary．

－Well, it doesn't matter．I think I might get ________ in another bookshop．

A．one

B．that

C．this

D．it

－Shall I explain the problem to you, since it's too difficult?

－________

A．It's up to you

B．Of course you can

C．If you like

D．It couldn't be better