Odland remembers like it was yesterday working in an expensive French restaurant in Denver. The ice cream he was serving fell onto the white dress of a rich and important woman.
Thirty years have passed, but Odland can not get the memory out of his mind, nor the woman’s kind reaction(反应). She was shocked, regained calmness and, in a kind voice, told the young Odland. “It is OK. It wasn’t your fault.” When she left the restaurant, she also left the future Fortune 500 CEO(总裁) with a life lesson: You can tell a lot about a person by the way he or she treats the waiter.
Odland isn’t the only CEO to have made this discovery. Instead, it seems to be one of those few laws of the land that every CEO learns on the way up. It’s hard to get a dozen CEO’s to agree about anything, but most agree with the Waiter Rule. They say how others treat the CEO says nothing. But how others treat the waiter is like a window into the soul.
Watch out for anyone who pulls out the power card to say something like, “I could buy this place and fire you,” or “I know the owner and I could have you fired.” Those who say such things have shown more about their character(人品) than about their wealth and power.
The CEO who came up with it, or at least first wrote it down, is Raytheon CEO Bill Swanson. He wrote a best-selling book called Swanson’s Unwritten Rules of Management. “A person who is nice to you but rude to the waiter, or to others, is not a nice person,” Swanson says. “I will never offer a job to the person who is sweet to the boss but turns rude to someone cleaning the tables.”
【小题1】What happened after Odland dropped the ice cream onto the woman’s dress?

Odland remembers like it was yesterday working in an expensive French restaurant in Denver. The ice cream he was serving fell onto the white dress of a rich and important woman.
Thirty years have passed, but Odland can not get the memory out of his mind, nor the woman’s kind reaction(反应). She was shocked, regained calmness and, in a kind voice, told the young Odland. “It is OK. It wasn’t your fault.” When she left the restaurant, she also left the future Fortune 500 CEO(总裁) with a life lesson: You can tell a lot about a person by the way he or she treats the waiter.
Odland isn’t the only CEO to have made this discovery. Instead, it seems to be one of those few laws of the land that every CEO learns on the way up. It’s hard to get a dozen CEO’s to agree about anything, but most agree with the Waiter Rule. They say how others treat the CEO says nothing. But how others treat the waiter is like a window into the soul.
Watch out for anyone who pulls out the power card to say something like, “I could buy this place and fire you,” or “I know the owner and I could have you fired.” Those who say such things have shown more about their character(人品) than about their wealth and power.
The CEO who came up with it, or at least first wrote it down, is Raytheon CEO Bill Swanson. He wrote a best-selling book called Swanson’s Unwritten Rules of Management. “A person who is nice to you but rude to the waiter, or to others, is not a nice person,” Swanson says. “I will never offer a job to the person who is sweet to the boss but turns rude to someone cleaning the tables.”

1. 1.

   What happened after Odland dropped the ice cream onto the woman’s dress?

   1. A.
      He was fired
   2. B.
      He was blamed
   3. C.
      The woman comforted him
   4. D.
      The woman left the restaurant at once
2. 2.

   Odland learned one of his life lessons from ________

   1. A.
      his experience as a waiter
   2. B.
      the advice given by the CEOs
   3. C.
      an article in Fortune
   4. D.
      an interesting best-selling book
3. 3.

   According to the text, most CEOs have the same opinion about ________

   1. A.
      Fortune 500 companies
   2. B.
      the Management Rules
   3. C.
      Swanson’s book
   4. D.
      the Waiter Rule
4. 4.

   From the text we can learn that ________

   1. A.
      one should be nicer to important people
   2. B.
      CEOs often show their power before others
   3. C.
      one should respect others no matter who they are
   4. D.
      CEOs often have meals in expensive restaurants
5. 5.

   The underlined word “rude”here means________

   1. A.
      bad
   2. B.
      unfriendly
   3. C.
      terrible
   4. D.
      friendly

If you need any help in planning your future, call in at the Education and Careers Expo (博览会), which opened at the City Convention and Exhibition Centre yesterday. Expo gives you a unique opportunity to meet leading industrialists and educators.

I spoke to several young people at Expo, and they all agreed how useful it was to have so much information under one roof.

Duncan Kelly intends to take a university course in design after he leaves school. He was collecting some of the free literature when I spoke to him. “I’m not in a hurry to make a choice at the moment. I want to get all the information before I make up my mind.”

One feature of Expo is the careers seminars (研讨会), at which expert speakers outline their respective fields. Barbara Watts is already at university, in the second year of a law degree. She’s decided to keep on studying after she graduates. She attended a seminar on international law. “The speaker was really good at getting across his message,” said Barbara. “It was very helpful.”

But Expo isn’t just for people who are still in education. It also offers help to those in employment, and to people who are considering retraining or a change of career.

One advantage of Expo in that you can meet many prospective employers face to face, and talk to them frankly about your plans. As Charles Li told me, “Normally I wouldn’t dare to go and talk to the manager of a company. But today I have talked to several managers. It’s easy to meet them here, in a relaxed environment.” He left school after Junior High and went to work in a factory to earn a living. He’s looking at changing his career and perhaps tidying to be an accountant.

The organizers expect over 200,000 young people to visit Expo, and there’s no doubt that it’s a bit of a squash (拥挤). But the opportunities available here certainly make up for any discomfort. So, if you need any help with your future, come along to Expo. You don’t need a ticket. It’s open today, Saturday and Sunday from 10 am to 7 pm, and entry is free to all.

68．The interviewees at Expo all felt that           .

       A．the careers seminars were very successful

       B．meeting managers face to face was tense

       C．it was an honor to be able to learn from experts

       D．it was great to get all the information in one place

69．Which of the following statements about Expo is NOT true?

       A．In all, it lasts for four days.

       B．You do not need to pay to enter it.

       C．It aims at helping interviewees.

       D．It attracts lots of people to seek information.

70．From the passage we can see the writer’s attitude towards Expo is        .

       A．ambiguous           B．supportive           C．cautious              D．doubtful

Bare foot and dirty, the girl just sat and watched the people go by in the park. She never tried to  36 . She never said a word. Many people passed,  37  never did one person stop.
The next day I decided to go back to the  38 , curious if the little girl would still be there. Right in the very  39  as she was yesterday, she sat with the  40  look in her eyes.  41  I began walking towards her, I could see the back of the little girl’s dress indicated a disability. I guessed maybe that was the 42  the people just passed by and made no effort to help. But I wanted to help her, so I  43  to let her know it was OK. I sat down beside her and  44 with a simple “hello”.
The little girl was  45  and replied a “hi” in a low voice. I asked the girl why she was so sad. The little girl looked at me and said, “Because I’m  46. ” I immediately said, “That you are!”and smiled. The little girl acted  47 sadder, and she said, “I know.”
“Little girl,” I said, “you  48 me of a sweet angel.” She looked at me and smiled. Slowly she stood to her  49 , and said, “Really?”
“Yes, dear, you’re 50  a little guardian angel (守护神) sent to watch over (守护) all those people walking by.”
She 51  her head “yes”. Then she spread her wings and said, “I am. I’m your guardian angel.” I was 52  by what I was seeing. She continued to say, “Because you think of someone other than (而不是) yourself, my job here is done.” Immediately, I also 53 to my feet and said, “Wait, so why did 54 stop to help an angel?” She looked at me and smiled, “You’re the only one who could see me, and you  55  an angel in your heart.”