阅读理解

　　Complaining(抱怨)about faulty goods or bad service is never easy. Most people dislike making a fuss(大惊小怪). But if something you have bought is faulty or does not do what is instructed for it, you are not asking for a favor to get it put right. It is the shopkeeper's responsibility(负责) to take the complaint seriously and to replace or repair a faulty article or put right poor service, because he is the person with whom you have entered into an agreement. The manufacturer may have a part to play but that comes later.

　　Complaints should be made to a responsible person. Go back to the shop where you bought the goods, taking with you any receipt(发票)you may have. Ask to see the buyer in a large store. In a small store the assistant may also be the owner or you can complain directly. In a chain store ask to see the manager. If you telephone, ask the name of the person who handles your enquiry, otherwise you may never find out who dealt with the complaint later.

　　Even the bravest person finds it difficult to stand up in group of people to complain, so if you do not want to do it in person, write a letter. Stick to the facts and keep a copy of what you write. At this stage you should give any receipt numbers, but you should not need to give receipts or other papers to prove you bought the article. If you are not satisfied with the answer you get, or if you do not get a reply, write to the managing director of the firm, shop, or organization. Be sure to keep copies of your own letters and any you receive.

(1)The shopper makes a complaint because ________.

[　　]

A．he dislikes causing a fuss

B．it doesn't do what is instructed for it

C．the article bought is not up to standard

D．he was at fault in buying the article

(2)When complaining in person, you should ________.

[　　]

A．get a receipt for what you buy

B．speak to to a responsible person

C．talk directly to the assistant

D．ask to see the buyer

(3)When complaining on the telephone ________.

[　　]

A．you should speak directly to the owner

B．you must ask for the manager

C．you may never find nut who dealt with the matter

D．you should find out with whom you discuss the matter

(4)If you write a letter to complain ________.

[　　]

A．it is important to keep a record of what you say

B．it is necessary to send receipts

C．say how you feel about the matter

D．ask what receipt numbers you should give

阅读理解

　　Every living thing has a physical boundary(分界线) that separated it from its external environment. Beginning with the bacteria and the simple cell and ending with man, every organism has a certain limit which marks where it begins and ends.

　　Anyone who has had experience with dogs, particularly in the countryside such as on farms, is familiar with the way in which the dog handles space. In the first place, the dog knows the limits of his aster's yard and will defend it against encroachment. There are also certain places where he steeps: a spot next to the fireplace, a spot in the kitchen, or one in the dinning room if he is allowed there. In short a dog has fixed points to which he returns time after time depending upon the occasion. One can also observe that the dog creates zone he is in, a trespasser(非法进入者) can cause different behaviours when he crosses the invisible lines which are meaningful to the dog.

　　This is particularly noticeable in females with pup-pies. A mother who has a new litter(一胎所生的小动物) in a little-used barn wall claim the barn as her territory. When the door opens she may make a slight movement or stir in one corner. Nothing else may happen as the intruder moves ten or fifteen feet into the barn. Then the dog may raise her head or get up circle about and lie down as another visible boundary is crossed. One can tell about where the line is by withdrawing and watching when her head goes down. As additional lines are crossed, there will be other signals, a thumping(重击) of the tail, a low moan or a growl. One can also observe comparable behavior in other vertebrates(脊椎动物)－fish, birds and mammals.

1．A dog on a farm knows ________.

[　　]

A．the size of its master's yard

B．the only fixed place where it should sleep

C．it should not sleep in the kitchen

D．the area that it should defend

2．A female dog with puppies will probably ________.

[　　]

A．attack any stranger who comes near

B．signal differently according to different occasions

C．raise her head at the sight of a stranger

D．growl when a stranger leaves her territory

3．It can be inferred from the third paragraph that mother dogs ________.

[　　]

A．have a sense of gradual territory

B．protect their babies cautiously

C．are ready to attack strangers

D．prefer to raise babies in barns

4．In the second paragraph, the underlined word “encroachment” probably means ________.

[　　]

5．Which of the following is FALSE according to the passage?

[　　]

A．Dogs sleep at certain places in the yard or house.

B．logs will respond to territory trespasser.

C．The boundary lines are visible and meaningful to dogs.

D．Fish, birds belong to vertebrates.

阅读理解

　　A bankrupt is a person who is so deeply in debt that a court of law decides that someone else must handle (管理) his money for a while. Until the bankrupt is again allowed to handle his own money, he is in a state of bankruptcy. The court appoints (任命) a trustee (person who is in charge of keeping or managing some property) to handle the bankrupt's money. Either the person or the people to whom he owes money can ask that the court consider declaring (宣布) him bankrupt. Almost everything that a bankrupt owns is sold. He is allowed to keep personal items and clothing except for things like expensive furs and jewelry. As the property is sold, the trustee makes sure the bankrupt person is allowed enough money for food, a place to live, and a means to get to and from work. But most of the money is used to pay debts. Usually, a bankrupt's debts are much greater than the value of his property. Then only a certain part of each debt can be paid. When this is done, the bankrupt may handle his own money again. After bankruptcy, a person starts again with no debts but with very little money.

(1) Which of the following is the main idea of the passage?

[　　]

A．Bankruptcy takes place when a person is declared unable to pay his debts by a court of law.

B．A trustee is a person appointed by the court to handle the bankrupt's money for him.

C．A bankrupt must sell almost everything he owns.

D．A bankrupt won't be able to handle his own money unless he pays off his debts.

(2) The word “property” means “________”.

[　　]

A．thing or amount owed to another

B．holding or things owned

C．furs and jewelry

D．houses and cars

(3) Which of the following is not true?

[　　]

A．Bankruptcy is declared by a court.

B．Bankruptcy sounds like a very serious matter.

C．Bankruptcy means that a trustee handles a bankrupt's money for him.

D．Bankruptcy is a way to get into debt.

(4) Which of the following is not mentioned?

[　　]

A．After bankruptcy a person usually has little money.

B．When a person is in a state of bankruptcy, he is not allowed to handle his own money.

C．A bankrupt has to sell everything he owns to pay his debts.

D．Usually, a bankrupt's debts are greater than the value of his property.

(5) Which of the following is the best title of the passage?

[　　]

A．The Job of a Trustee

B．Property Value

C．The Court that Declares Bankruptcy

D．What Do Bankrupt and Bankruptcy Mean?