A TAXI driver taught me a million dollar lesson in customer satisfaction and expectation. Inspiring speakers charge thousands of dollars to give his kind of training to corporate directors and staff.  It cost me only a ＄12 taxi ride.

I had flown into Dallas just for the purpose of calling on a client. Time was important and my plan included a quick turn – around trip from and back to the airport. A clean taxi pulled up.

The driver rushed to open the passenger door for me and made sure I was comfortably seated before he closed the door. As be got in the driver’s seat, he mentioned that the neatly folded Wall Street Journal next to me for my use. He then showed me several tapes and asked me what type of music I would enjoy.

Well! I looked around for a “Candid Camera!” Wouldn’t you? I could not believe the service I was receiving! I took the opportunity to say, “Obviously you take great pride in you work. You must have a story to tell.”

“You bet,” he replied, “I used to be in Corporate America. But I got tired of thinking my best would never be good enough. I decided to find my right position in life, somewhere I could feel proud of being the best I could be.

I knew I would never be a rocket scientist, but I love driving cars, being of service and feeling like I have done a full day’s work and done it well. I evaluated my personal property and, I became a taxi driver!

One thing I know for sure, to be good in my business I jus have to meet the expectations of my passengers. But, to be GREAT in my business, I have to EXEED the customer’s expectations! I like the sound of being ‘great’ better than just being ‘average’. ”

Did I tip him big time? You bet!

 The taxi driver taught me a great life lesson: Go an extra mile when providing any service to others. And there is no good or bad job you can make any job good.

What lesson did the author learn from the taxi driver?

    A．How to make the best use of time.

    B．How to do better in the service business.

    C．How to turn an interest into your career.

    D．How to become a motivational speaker.

Why did the author look around for a “Candid Camera”?

    A．Because he was afraid he would be photographed in the cab.

    B．Because he was worried what the driver could be up to.

    C．Because he was amazed by the way the driver was treating him.

    D．Because he wasn’t interested in the tapes offered by the driver

It can be inferred from the story that          .

    A．the taxi driver couldn’t accept just being average

    B．the author was anxious to get back to meet a client

    C．when the author waited for a taxi at the airport, he was not in a rush

    D．the taxi driver loved to play his favorite music during rides

According to the story, the taxi driver        .

    A．was dissatisfied wit his present job

    B．was once often rewarded for being a model worker

    C．enjoyed offering his customers more than they expected

    D．was forced to become a taxi driver to support his family

A strange woman comes to my door one day in early March.It’s a rich area so we often have people selling things door to door，dusters，make?up，frozen foods—but she doesn’t look like a professional saleswoman.She hasn’t got the patter(喋喋不休) either.She just smiles shyly and puts a card in my hand：“Amy Turner.Pet Portraits Undertaken.”

I run my fingernail along the cheap gold edge of the card and look at her，waiting for an explanation.

“I’ll paint any animal in the comfort of your own home.”Amy Turner says.“Wouldn’t you like a nice picture of your loved one？I’ve had experience of dogs，cats，parrots，prize bulls...”

“Prize bulls！”I can’t help looking up and down our street.The thought of any of my neighbours keeping bulls in their back gardens makes me smile.

“I don’t have any animals，”I say as we look past each other.She must be wishing some little cat or dog would come running down the hall to give the game away and it is the first chance I’ve had to smell the air outside.It is one of those spring mornings when you wake up and find winter’s gone.Even the camellia in the garden opposite has flowered overnight，pink blossoms which look shocking against the quiet greens and greys.

“Why are you still in your dressing gown？”Amy says，turning her attention back to me.“It’s nearly lunchtime.Are you ill？”

“I’m fine，”I lie.I’m not going to tell a stranger I’ve just been sick in the toilet upstairs and would still be sticking my fingers down my throat if the doorbell hadn’t rung.But now I’m not sure what to do next.Amy is still standing there.She_doesn’t_seem_to_think_that_not_having_a_pet_is

_a_good_enough_excuse.

“I’m starving.”she says and I smile politely，nodding the way you do before you say goodbye.

“No，”she puts her foot in the door.“I’m really starving.I’ve had nothing to eat for two days and no one has any pets for me to paint.I need some food or I’ll faint，right here on your doorstep.”

I stand to one side and let her in.

1．According to the text，what does a professional saleswoman usually do?

A．Sells things door to door with her cards.

B．Never puts a card into people’s hands.

C．Tries to talk people into buying her things.

D．Smiles，hands her cards and walks away.

2．What does the underlined word “one” in the third paragraph stand for?

A．Dog. 　　　　B．Child.　　　　　 C．Pet. 　　　　　D．Cat.

3．From the text we know that Amy is a ________.

A．young baby?sitter 　 B．poor beggar　 C．professional salesgirl D．poor painter

4．What does the writer mean by saying “She doesn’t seem to think that not having a pet is a good enough excuse.”？

A．It seems that she doesn’t want to leave.

B．She wants the writer to give another excuse.

C．She is sure there is a pet in the house.

D．She thinks that not having a pet is a bad thing.

B
Whether rich or poor, we all have problems: that unfaithful mate, that annoying colleague, that persistent(持久的) disease, and the investment that is turning into a huge loss.
How can we remain calm, positive and even elegant in the face of all these difficulties of
life?
The following suggestions may help.
It comes with the pay. I have a friend who used to complain about her dead-end job and
unreasonable boss. Sounds familiar? One day I told her, "Look at it this way. You are getting
paid for the annoyance as well as the work. It comes with the pay. "
This has become my favorite saying for work-related frustrations. "Take every day as a bo-
nus. " When we learn to treasure every moment of what we have, we begin to see life in a whole
new attitude.
It's all in the mind. Sure, the psychologists tell us it is important that we work at resol-
ving problems. But they also say if you try to resolve a problem that would not go away, it would
only compound(使更复杂) the frustration.
If you tell yourself there isn' t a problem, there won' t be one. It is all in the mind.
Stop thinking about your own problem-help others instead. A lady who is struggling a
life-threatening disease showed she coped with her illness by making herself useful, by offering
help to others in a similar situation.
She has spoken to at least five other women with breast cancer. She says that the sharing
has helped her to find fresh meaning in her own life.
Never give up on your dream. Why do we give in or give up when we meet difficulities?
ls it because we have no confidenee in our cause and no commitment (承担义务)for what we
pursue?
One strong-hearted lady was the late head of the tragic Kennedy family, Rose Kennedy.
She said this on nationwide television one week after losing yet another son to assassin's( 暗杀者) bullet--Boddy Kennedy:"And we go on our way with no regrets not looking backwards to
the past, but we shall carry on with courage. "
Not the end of the world. Do you know something else? I' ve learned that care as you
might, love as,you might, some people don't care back.
And it is not the end of the world. After all, it's not the event that makes a person, is it?
It's what we do about what happens to us.
It was said that Albert Einstein' s last request on his death bed was to be given his equa-
tions(方程式) and his unfinished statement. Einstein first picked up his equations and lament-
ed(悲叹) to his son, "if only I had more mathematics!" What a great persistent spirit!
45. All of the followings are wrong EXCEPT_____.
A. some people have many problems while some have none
B. Albert Einstein pursued his dream till the last minute of his life
C. Rose Kennedy must be a timid (缺乏自信的) woman
D. we shouldn' t love those who don' t care about us
46. The passage is intended to inform the readers_____ .
A. how to face problems                       B. how to resolve problems
C. how to hold on to your dreams              D. how to help others
47. By saying "Take every day as a bonus", the author is trying to tell us __.
A. we should get a bonus every day     B. we should treasure every day in our life
C. we should make advances every day  D. we should enjoy ourselves every day
48. The last paragraph of the passage is out of place; it should be put under the subtitle of_____.
A. It comes with the pay                      B. It' s all in the mind
C. Never give up on your dream               D. Not the end of the world

For many years, I was sure that my suffering was because of my size. I believed that when the weight disappeared, it would take old wounds, hurts, and rejections with it.
Many obese（overweight）people also mistakenly believe that changing our bodies will fix everything. Perhaps our worst mistake is believing that being thin means being loved, being special, and being cherished. We imagine what it will be like when we reach the long-awaited goal. We work very hard to realize this dream. Then, at last, we find ourselves there.
But we often gain back what we have lost. Even so, we continue to believe that next time it will be different. Next time, we will keep it off. Next time, being thin will finally realize its promise of happiness, and of course, love.
It took me a long while to know that there was something more for me to learn about beauty. Beauty standards are different with culture. In Somoa a woman is not considered attractive unless she weighs more than 200 pounds. More importantly, if it’s happiness that we want, why not put our energy there rather than on the size of our body? Why not look inside? Many of us try hard to change our body, but with no result. We have to find a way to live comfortably inside our body and make friends with and cherish ourselves. When we change our attitudes toward ourselves,  the whole world changes.
【小题1】The passage tries to tell us the importance of ______.

A TAXI driver taught me a million dollar lesson in customer satisfaction and expectation. Inspiring speakers charge thousands of dollars to give his kind of training to corporate directors and staff.  It cost me only a ＄12 taxi ride.
I had flown into Dallas just for the purpose of calling on a client. Time was important and my plan included a quick turn – around trip from and back to the airport. A clean taxi pulled up.
The driver rushed to open the passenger door for me and made sure I was comfortably seated before he closed the door. As be got in the driver’s seat, he mentioned that the neatly folded Wall Street Journal next to me for my use. He then showed me several tapes and asked me what type of music I would enjoy.
Well! I looked around for a “Candid Camera!” Wouldn’t you? I could not believe the service I was receiving! I took the opportunity to say, “Obviously you take great pride in you work. You must have a story to tell.”
“You bet,” he replied, “I used to be in Corporate America. But I got tired of thinking my best would never be good enough. I decided to find my right position in life, somewhere I could feel proud of being the best I could be.
I knew I would never be a rocket scientist, but I love driving cars, being of service and feeling like I have done a full day’s work and done it well. I evaluated my personal property and, I became a taxi driver!
One thing I know for sure, to be good in my business I jus have to meet the expectations of my passengers. But, to be GREAT in my business, I have to EXEED the customer’s expectations! I like the sound of being ‘great’ better than just being ‘average’. ”
Did I tip him big time? You bet!
The taxi driver taught me a great life lesson: Go an extra mile when providing any service to others. And there is no good or bad job you can make any job good.
【小题1】What lesson did the author learn from the taxi driver?

A．was dissatisfied wit his present job

B．was once often rewarded for being a model worker

C．enjoyed offering his customers more than they expected

D．was forced to become a taxi driver to support his family