题目列表(包括答案和解析)
I have had just about enough of being treated like a second-class citizen, simply because I happen to be that unfairly treated member of society --- a customer. The more I go into shops and hotels, banks and post offices, railway stations, airports and the like, the more I am convinced the things are being run solely to suit the firm, the system, or the union. There seems to be a deceptive (欺骗的) new motto for so-called “service” organizations --- Staff Before Service.
How often, for example, have you queued for what seems like hours at the Post Office or the supermarket because there were not enough staff on duty to man all the service grilles or checkout counters? Surely in these days of high unemployment it must be possible to hire cashiers and counter staff. Yet supermarkets, hinting darkly at higher prices, claim that uncovering all their cash registers at any one time would increase operating costs. And the Post Office says we cannot expect all their service grilles to be occupied “at times when demand is low”.
It is the same with hotels. Because waiters and kitchen staff must finish when it suits them, dining rooms close earlier or menu choice is cut short. As for us guests, we just have to put up with it. There is also the nonsense of so many friendly hotel night porters having been thrown out of their jobs in the interests of “efficiency” and replaced by coin-eating machines which offer everything from lager to laxatives (从贮藏啤酒到通便剂). Not to mention the tea-making kit in your room: a kettle with a mixed collection of tea bags, plastic milk boxes and lump sugar. Who wants to wake up to a raw teabag? I do not, especially when I am paying for “service”.
Can it be stopped, this worsening of service, this growing attitude that the customer is always a bore? I angrily hope so because it is happening, sadly, in all walks of life.
Our only hope is to hammer home our anger whenever and wherever we can and, if all else fails, bring back into practice that other, older slogan --- Take Our Deal Elsewhere.
1.The writer feels that nowadays customers __________.
A. deserve the lowest status in society
B. are unworthy of proper consideration
C. have received high quality service
D. have become victims of modern organizations
2.The writer argues that the quality of service is changing because __________.
A. customers’ demands have greatly changed
B. the staff receive more consideration than customers
C. customers’ needs have become more complex
D. staff members are less considerate than their employers
3. According to the writer, long queues at counters are caused by __________.
A. not having enough male staff on duty
B. difficulties in hiring more efficient staff
C. lack of cooperation between staff members
D. not providing enough staff on purpose to reduce budget
4.The writer suggests that a customer __________.
A. be patient when queuing before checkout counters
B. put up with the rude manners of the staff
C. try to control his temper when ill-treated
D. go to other places where good service is available
Do you know of anyone who uses the truth to deceive (欺骗)? When someone tells you something that is true, but leaves out important information that should be included, he can give you a false picture.
For example, someone might say, I just won a hundred dollars on the lottery. It was great. I took that dollar ticket back to the store and turned it in for one hundred dollars!
This guy's a winner, right? Maybe, maybe not. We then discover that he bought $ 200 worth of tickets, and only one was a winner. He’s really a big loser!
He didn’t say anything that was false, but he left out important information on purpose. That’s called a half-truth. Half truths are not technically lies, but they are just as dishonest.
Some politicians often use this trick. Let’s say that during Governor Smith’s last term, her state lost one million jobs and gained three million jobs. Then she seeks another term. One of her opponents (对手) says, “During Governor Smith’s term, the state lost one million jobs!” That’s true. However, an honest statement would have been, “During Governor Smith’s term, the state had a net gain of two million jobs.”
Advertisers will sometimes use half-truths. It’s against the law to make false statements so they try to mislead you with the truth. An advertisement might say, “Nine out of ten doctors advised their patients to take Yucky Pills to cure toothache.” It fails to mention that they only asked ten doctors and nine of them work for the Yucky Company.
This kind of deception happens too often. It’s a sad fact of life: Lies are lies, and sometimes the truth can lie as well.
【小题1】How much did the lottery winner lose?
| A．One hundred dollars. |
| B．Two hundred dollars. |
| C．Three hundred dollars. |
| D．Four hundred dollars. |
| A．buy lottery tickets |
| B．make use of half-truths |
| C．not take anything at false value |
| D．not trust the Yucky Company |
| A．final increase | B．big advantage |
| C．large share | D．total saving |
| A．False statements are easy to see through. |
| B．Half-truths are often used to mislead people. |
| C．Doctors like to act in advertisements. |
| D．Advertisements are based on facts. |
LONDON: What could possibly be wrong with planting trees? The benefits are obvious; they firm the soil, soak up (摄取) extra water and take carbon dioxide (二氧化碳) out of the atmosphere.
However, it now turns out that planting trees could add to global warming.
Tree roots do a great job of keeping soil firmly on the ground and out of the wind’s power. The problem is that some of those dust clouds play an important part in taking in carbon dioxide.
Huge dust storms blow out over the oceans from dry parts of North Africa and central Asia. Tons of dust are lifted and left as a thin film over the ocean surface. The dust fuels oceanic life.
Dust from China is carried east and left in the Pacific Ocean. If a tree-planting programme there is successful and the dust supply reduced, the final result may be that less carbon dioxide gets locked away in the ocean.
Andy Ridgwell, an environmental scientist from the University of East Anglia, has spent the past few years studying dust and says his work “shows clearly the complexity of the system and the importance of not tinkering(粗劣地修补) with it without understanding the results. For this reason the need is to focus(集中) on cutting carbon dioxide giving off rather than monkeying (瞎弄) about with the land surface.”
An American scientist, Robert Jackson, has shown that when native grassland areas are invaded(侵入) by trees, carbon is lost from the soil. “We are studying why the soil carbon disappears, but one theory is that trees do a lot more of their growing above ground compared to grasses, so less carbon goes directly into the soil from trees, ” says Jackson.
In wet areas of the world, the gain from trees absorbing carbon dioxide above ground seems to be outweighed(超过) by the loss of carbon from the soil below ground. Countries that plan to combat global warming by planting trees may have to think again.
Solutions to environmental problems are often more complex than they first appear, and understanding the Earth’s climate is a very great challenge.
【小题1】People usually hold the opinion that_____________.
| A．huge dust storms can destroy carbon dioxide |
| B．huge dust storms can destroy the oceans on the earth |
| C．huge dust storms can’t do anything beneficial for man |
| D．planting trees is the only way to control huge dust storms |
| A．dust plays a more important part than trees |
| B．trees shouldn’t have been planted in dry places |
| C．carbon dioxide is harmful to everything on the earth |
| D．environmental problems are more complex than expected |
| A．grassland areas should be covered by forests |
| B．trees hold more carbon than grasses |
| C．carbon can turn grass into dust |
| D．less carbon can make trees grow faster |
I have had just about enough of being treated like a second-class citizen, simply because I happen to be that unfairly treated member of society --- a customer. The more I go into shops and hotels, banks and post offices, railway stations, airports and the like, the more I am convinced the things are being run solely to suit the firm, the system, or the union. There seems to be a deceptive (欺骗的) new motto for so-called “service” organizations --- Staff Before Service.
How often, for example, have you queued for what seems like hours at the Post Office or the supermarket because there were not enough staff on duty to man all the service grilles or checkout counters? Surely in these days of high unemployment it must be possible to hire cashiers and counter staff. Yet supermarkets, hinting darkly at higher prices, claim that uncovering all their cash registers at any one time would increase operating costs. And the Post Office says we cannot expect all their service grilles to be occupied “at times when demand is low”.
It is the same with hotels. Because waiters and kitchen staff must finish when it suits them, dining rooms close earlier or menu choice is cut short. As for us guests, we just have to put up with it. There is also the nonsense of so many friendly hotel night porters having been thrown out of their jobs in the interests of “efficiency” and replaced by coin-eating machines which offer everything from lager to laxatives (从贮藏啤酒到通便剂). Not to mention the tea-making kit in your room: a kettle with a mixed collection of tea bags, plastic milk boxes and lump sugar. Who wants to wake up to a raw teabag? I do not, especially when I am paying for “service”.
Can it be stopped, this worsening of service, this growing attitude that the customer is always a bore? I angrily hope so because it is happening, sadly, in all walks of life.
Our only hope is to hammer home our anger whenever and wherever we can and, if all else fails, bring back into practice that other, older slogan --- Take Our Deal Elsewhere.
【小题1】The writer feels that nowadays customers __________.
| A．deserve the lowest status in society |
| B．are unworthy of proper consideration |
| C．have received high quality service |
| D．have become victims of modern organizations |
| A．customers’ demands have greatly changed |
| B．the staff receive more consideration than customers |
| C．customers’ needs have become more complex |
| D．staff members are less considerate than their employers |
| A．not having enough male staff on duty |
| B．difficulties in hiring more efficient staff |
| C．lack of cooperation between staff members |
| D．not providing enough staff on purpose to reduce budget |
| A．be patient when queuing before checkout counters |
| B．put up with the rude manners of the staff |
| C．try to control his temper when ill-treated |
| D．go to other places where good service is available |
I have had just about enough of being treated like a second-class citizen, simply because I happen to be that unfairly treated member of society --- a customer. The more I go into shops and hotels, banks and post offices, railway stations, airports and the like, the more I am convinced the things are being run solely to suit the firm, the system, or the union. There seems to be a deceptive (欺骗的) new motto for so-called “service” organizations --- Staff Before Service.
How often, for example, have you queued for what seems like hours at the Post Office or the supermarket because there were not enough staff on duty to man all the service grilles or checkout counters? Surely in these days of high unemployment it must be possible to hire cashiers and counter staff. Yet supermarkets, hinting darkly at higher prices, claim that uncovering all their cash registers at any one time would increase operating costs. And the Post Office says we cannot expect all their service grilles to be occupied “at times when demand is low”.
It is the same with hotels. Because waiters and kitchen staff must finish when it suits them, dining rooms close earlier or menu choice is cut short. As for us guests, we just have to put up with it. There is also the nonsense of so many friendly hotel night porters having been thrown out of their jobs in the interests of “efficiency” and replaced by coin-eating machines which offer everything from lager to laxatives (从贮藏啤酒到通便剂). Not to mention the tea-making kit in your room: a kettle with a mixed collection of tea bags, plastic milk boxes and lump sugar. Who wants to wake up to a raw teabag? I do not, especially when I am paying for “service”.
Can it be stopped, this worsening of service, this growing attitude that the customer is always a bore? I angrily hope so because it is happening, sadly, in all walks of life.
Our only hope is to hammer home our anger whenever and wherever we can and, if all else fails, bring back into practice that other, older slogan --- Take Our Deal Elsewhere.
1.The writer feels that nowadays customers __________.
A. deserve the lowest status in society
B. are unworthy of proper consideration
C. have received high quality service
D. have become victims of modern organizations
2.The writer argues that the quality of service is changing because __________.
A. customers’ demands have greatly changed
B. the staff receive more consideration than customers
C. customers’ needs have become more complex
D. staff members are less considerate than their employers
3.According to the writer, long queues at counters are caused by __________.
A. not having enough male staff on duty
B. difficulties in hiring more efficient staff
C. lack of cooperation between staff members
D. not providing enough staff on purpose to reduce budget
4.The writer suggests that a customer __________.
A. be patient when queuing before checkout counters
B. put up with the rude manners of the staff
C. try to control his temper when ill-treated
D. go to other places where good service is available
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