A taxi driver taught me a million dollar lesson in customer satisfaction and expectation. Motivational speakers charge thousands of dollars to pass   1   this kind of training to business managers and staff. It   2   me only a $12 taxi ride.

    I had   3   into Dallas for the sole purpose of calling on a customer. Time was of great importance and my plan included a   4   turnaround trip from and back to the airport. A spotless taxi pulled   5  . The driver rushed to open the passenger door for me and made sure I was   6   seated   7   he closed the door. As he got in the driver's seat, he mentioned that the neatly folded Wall Street Journal next to me was for my use. He   8   showed me several tapes and asked me what type of music I would enjoy. Well! I looked around for a "Watching Camera!" Wouldn't you?

     I could not believe the service I was  9  ! I took the opportunity to say, "Obviously you take great   10   in your work. You must have a story to tell" "You bet," he replied, "I used to be in Commercial America. But I   11   that, thinking my best would never be good enough. I decided to find my position in life   12   I could feel proud of being the best I could be. I knew I would never be a rocket scientist, but I love driving cars, being   13   help to others and feeling like I have done a full day's work and done it well. I evaluate my   14   possessions and… wham! I became a taxi driven. One thing I know for   15   is that to be good in my business I can simply just   16   the expectations of my passengers.   17   , to be great in my business, I have to go beyond the   18   expectations! I like both the sound and the return of being 'great'   19   than just getting by on 'average'".

Did I tip him without hesitation? You bet! Commercial America's   20   is the traveling folk's friend!

1．A．by                 B．away            C．on                    D．into

2．A．spent                B．cost             C．wasted            D．paid

1,3,5

3．A．driven            B．ridden           C．flown           D．entered

4．A．quick             B．happy            C．long           D．far

5．A．up                B．out              C．about             D．back

6．A．finally            B．carefully          C．immediately      D．comfortably

7．A．after              B．when          C．before           D．as

8．A．therefore          B．then             C．indeed            D instead

9．A．receiving           B．accepting        C．suffering         D．offering

10．A．satisfaction        B．part           C．pride            D．efforts

11．A．became used to   B．got tired of         C．felt interested in   D．was filled with

12．A．when            B．how             C．where            D．that

13．A．of               B．on              C．in                D．w4th

14．A．individual          B．single           C．only               D．personal

15．A．use             B．sure             C．discussion        D．memory

16．A．welcome         B．know            C．meet             D．notice

17．A．Instead          B．However          C．Besides           D．Moreover

18．A．bosses'          B．drivers'           C．cars'                                   D．customers'

19．A．less             B．worse           C．better           D．fewer

20．A．fortune          B．luck                C．loss              D．chance

The Spring Festival marks the first day of a new year, so the first meal is rather important. People from the North and the South have different   36  about the foods they eat on this  37  day. In Northern China, people   38  eat Jiaozi. The word Jiaozi in Chinese means the   39  and the beginning of time. According to historical   40 , in the past people from the North and the South both ate Jiaozi on Chinese New Year’s Day. Perhaps   41  the areas in Southern China   42  more rice than those in Northern China, southern people slowly  43  to eat many other kinds of food on New Year’s Day.   44  , the most common foods for the first   45  are noodles, New Year Cake and Tangyuan. The noodle  46  long life. The New Year Cake is called Niangao in Chinese, which   47  the hope of improvement in   48  year after year. Tangyuan is a symbol of   49   according to the Chinese.

To  50  a New Year visit to relatives and friends is an important activity during the Spring Festival. People also send cards to   51   a New Year’s greeting. What children love most is to set off firecrackers.   52  , as the pace of life is becoming faster and faster, people have   53  new ways to celebrate the Chinese traditional New Year. For example, many people no longer send out greeting cards.   54  , they use short messages or emails. Also to travel during the New Year holidays has come into   55  .

1.                A．word          B．habits          C．meanings D．stories

 

2.                A．usual          B．unforgettable    C．common  D．special

 

3.                A．seldom         B．usually         C．always    D．hardly

 

4.                A．end            B．future          C．result    D．effect

 

5.                A．reasons         B．records         C．notes D．stories

 

6.                A．as long as       B．though         C．when D．because

 

7.                A．caused         B．took           C．produced D．brought

 

8.                A．understood     B．knew           C．made D．began

 

9.                A．Besides         B．Therefore       C．Consequently  D．Usually

 

10.               A．subject         B．title           C．program   D．meal

 

11.               A．symbolizes      B．reveals         C．shows D．indicates

 

12.               A．transports       B．represents      C．fetches    D．takes

 

13.               A．health          B．family          C．life   D．work

 

14.               A．reunion        B．luck           C．happiness  D．harmony

 

15.               A．do            B．pay            C．get   D．carry

 

16.               A．express        B．describe        C．establish   D．define

 

17.               A．Luckily         B．Unfortunately    C．However  D．Besides

 

18.               A．given away      B．made out       C．got into   D．taken up

 

19.               A．Instead         B．Fortunately      C．Moreover D．Furthermore

 

20.               A．fashion         B．effect          C．sight  D．power

 

 

The Spring Festival marks the first day of a new year, so the first meal is rather important. People from the North and the South have different  36 about the foods they eat on this 37 day. In Northern China, people  38 eat Jiaozi. The word Jiaozi in Chinese means the  39 and the beginning of time. According to historical  40 , in the past people from the North and the South both ate Jiaozi on Chinese New Year’s Day. Perhaps  41 the areas in Southern China  42  more rice than those in Northern China, southern people slowly  43  to eat many other kinds of food on New Year’s Day.  44 , the most common foods for the first  45 are noodles, New Year Cake and Tangyuan. The noodle  46  long life. The New Year Cake is called Niangao in Chinese, which  47  the hope of improvement in  48 year after year. Tangyuan is a symbol of  49 according to the Chinese.

To  50  a New Year visit to relatives and friends is an important activity during the Spring Festival. People also send cards to   51   a New Year’s greeting. What children love most is to set off firecrackers.   52  , as the pace of life is becoming faster and faster, people have   53  new ways to celebrate the Chinese traditional New Year. For example, many people no longer send out greeting cards.   54  , they use short messages or emails. Also to travel during the New Year holidays has come into   55  .

1.                A．word          B．habits          C．meanings D．stories

 

2.                A．usual          B．unforgettable    C．common  D．special

 

3.                A．seldom         B．usually         C．always    D．hardly

 

4.                A．end           B．future          C．result    D．effect

 

5.                A．reasons        B．records         C．notes D．stories

 

6.                A．as long as       B．though         C．when D．because

 

7.                A．caused         B．took           C．produced D．brought

 

8.                A．understood     B．knew           C．made D．began

 

9.                A．Besides         B．Therefore       C．Consequently  D．Usually

 

10.               A．subject         B．title           C．program   D．meal

 

11.               A．symbolizes      B．reveals         C．shows D．indicates

 

12.               A．transports      B．represents      C．fetches    D．takes

 

13.               A．health         B．family          C．life   D．work

 

14.               A．reunion        B．luck           C．happiness  D．harmony

 

15.               A．do            B．pay            C．get   D．carry

 

16.               A．express        B．describe        C．establish   D．define

 

17.               A．Luckily         B．Unfortunately    C．However  D．Besides

 

18.               A．given away      B．made out       C．got into   D．taken up

 

19.               A．Instead         B．Fortunately      C．Moreover D．Furthermore

 

20.               A．fashion         B．effect          C．sight  D．Power

 

 

 The new manager is intelligent and hard-working, and___________, he is very charming.

A．instead	B．therefore
C．however	D．moreover

 

The new manager is intelligent and hard-working, and___________, he is very charming.

   A. instead                               B. therefore

   C. however                              D. moreover