It is impossible not to make a mistake at some points in your life. We may as well accept that something will go wrong and we will be to blame. It is therefore sensible to work out some strategies for apologizing, and the best way to apologize is by letter. This way you can take care over every work you write— which you can’t do if you say sorry to someone in person.

We all say or do something that we wish we hadn’t said or done. You may say something that accidentally hurts someone, or you may provide a service which doesn’t come up to the standards that a client or customer expected.

You may feel that it was a genuine mistake which couldn’t be avoided. Rather than dwell on the mistake, you should quickly try to remedy（修补）the problem. An effective letter of apology is an important part of that process.

For the contents of the letter, just remember TABS—Timing, Action, Brevity, Sincerity.

The timing of a letter of apology is essential—it must be sent as soon as possible. Any delay in our sending the letter will only compound the problem. In this case “Better late than never” is not the best motto! The longer you wait before you wait before writing a letter of apology, the more it will seem that you have been coerced（被迫）into writing it.

Although it is important to recognize what has gone before, it is also essential to detail the action you plan to take to rectify whatever it was you did wrong. Research has shown that some indication that you have thought about what future action you plan to take is always well received.

A letter of apology should be brief and the word “sorry” should appear no more than twice. Indicate that you are aware using it a second time—“once again, I am so sorry for…” or “as I said earlier, I am really sorry about…”. Finally, the tone of the letter has to be sincere. In fact, the combination of all the above factors will help in this respect.

And don’t think that letters are out of date in the email—oriented 21st century. An apology email can be worse than no apology at all!

What kind of advice does the text suggest about apologizing?

A. It’s a good idea to write a letter of apology as soon as something has gone wrong.     

B. It’s a good idea to send several emails to apologize.

C. Write a long letter apologizing several times to make your point. 

D. Wait to see how they react to your letter before planning to do anything.

What kind of things do you NOT apologize for?

A. A service that is not as good as it should be.

B. Genuine mistakes.

C. Car accidents.

D. Causing offence or hurt.

The underlined expression “Rather than dwell on the mistake” in the third paragraph means you _____.

A. should not waste time worrying about what happened.  

B. should consider the problem

C. should forget about what happened.

D. should analyse who was at fault.

How can timing compound problems?

A. If you write immediately, they will be suspicious. 

B. If you leave it for a few days, they will know it is your idea to write.

C. Waiting for a few days before you write will show your sincerity.       

D. Waiting too long will make it worse because they won’t believe you mean it.

It is impossible not to make a mistake at some points in your life. We may as well accept that something will go wrong and we will be to blame. It is therefore sensible to work out some strategies for apologizing, and the best way to apologize is by letter. This way you can take care over every work you write— which you can’t do if you say sorry to someone in person.
We all say or do something that we wish we hadn’t said or done. You may say something that accidentally hurts someone, or you may provide a service which doesn’t come up to the standards that a client or customer expected.
You may feel that it was a genuine mistake which couldn’t be avoided. Rather than dwell on the mistake, you should quickly try to remedy（修补）the problem. An effective letter of apology is an important part of that process.
For the contents of the letter, just remember TABS—Timing, Action, Brevity, Sincerity.
The timing of a letter of apology is essential—it must be sent as soon as possible. Any delay in our sending the letter will only compound the problem. In this case “Better late than never” is not the best motto! The longer you wait before you wait before writing a letter of apology, the more it will seem that you have been coerced（被迫）into writing it.
Although it is important to recognize what has gone before, it is also essential to detail the action you plan to take to rectify whatever it was you did wrong. Research has shown that some indication that you have thought about what future action you plan to take is always well received.
A letter of apology should be brief and the word “sorry” should appear no more than twice. Indicate that you are aware using it a second time—“once again, I am so sorry for…” or “as I said earlier, I am really sorry about…”. Finally, the tone of the letter has to be sincere. In fact, the combination of all the above factors will help in this respect.
And don’t think that letters are out of date in the email—oriented 21st century. An apology email can be worse than no apology at all!

1. 1.

   What kind of advice does the text suggest about apologizing?

   1. A.
      It’s a good idea to write a letter of apology as soon as something has gone wrong.
   2. B.
      It’s a good idea to send several emails to apologize.
   3. C.
      Write a long letter apologizing several times to make your point.
   4. D.
      Wait to see how they react to your letter before planning to do anything.
2. 2.

   What kind of things do you NOT apologize for?

   1. A.
      A service that is not as good as it should be.
   2. B.
      Genuine mistakes.
   3. C.
      Car accidents.
   4. D.
      Causing offence or hurt.
3. 3.

   The underlined expression “Rather than dwell on the mistake” in the third paragraph means you _____.

   1. A.
      should not waste time worrying about what happened.
   2. B.
      should consider the problem
   3. C.
      should forget about what happened.
   4. D.
      should analyse who was at fault.
4. 4.

   How can timing compound problems?

   1. A.
      If you write immediately, they will be suspicious.
   2. B.
      If you leave it for a few days, they will know it is your idea to write.
   3. C.
      Waiting for a few days before you write will show your sincerity.
   4. D.
      Waiting too long will make it worse because they won’t believe you mean it.

It is impossible not to make a mistake at some point in your life. We may as well accept that something will go wrong and we will be to blame. It is therefore sensible to work out some strategies for apologizing, and the best way to apologise is by letter. This way you can take care over every word you write—which you can’t do if you say sorry to someone in person .

We all say or do something that we wish we hadn’t said or done. You may say something that accidentally hurts someone, or you may provide a service which doesn’t come up to the standards that a client or customer expected.

You may feel that it was a genuine mistake which couldn’t be avoided. Rather than dwell on the mistake, you should quickly try to remedy （补救） the problem. An effective letter of apology is an important part of that process.

For the content of the letter, just remember TABS—Timing, Action, Brevity, Sincerity.

The timing of a letter of apology is vital—it must be sent as soon as possible. Any delay in sending the letter will only compound （使……更坏） the problem. In this case “Better late than never” is not the best motto! The longer you wait before writing a letter of apology, the more it will seem that you have been forced into writing it.

Although it is important to recognize what has gone before, it is also essential to detail the action you plan to take to put right whatever it was you did wrong. Research has shown that some indication that you have thought what future action you plan to take is always well received.

A letter of apology should be brief and the word “sorry” should appear no more than twice. Indicate that you are aware you are using it a second time “once again, I am so sorry for…”or “as I said earlier, I am really sorry about ….”. Finally, the tone of the letter has to be sincere. In fact the combination of all the above factors will help in this respect.

And don’t think that letters are out of date in the email-oriented 21st century. An apology email can be worse than no apology at all!

1. The underlined expression “rather than dwell on the mistake” in the third paragraph means you __________.

A. don’t waste time worrying about it             B. consider the problem

C. forget about what happened                      D. analyze who was at fault

2. What kind of advice does the text suggest about apologizing?

  A. It’s a good idea to send several emails to apologize and show you mean it.

B. It’s a good idea to write a letter of apology as soon as something goes wrong.

  C. Write a long letter apologizing several times to make your point.

  D. Wait to see how they react to your letter before planning to do anything.

3. In the author’s opinion, __________is the most important when writing a letter of apology.

A. brevity                       B. action                      C. timing                      D. sincerity

4. What kind of things do you NOT apologize for?

A. Services that are not as good as they should be.       B. Genuine mistakes made by your friends.

C. Car accidents while traveling around                D. Causing offence or hurt to others.

5. How can timing compound problems?

A. If you write immediately, they will be suspicious.

B. If you leave it for a few days, they will know it was your idea to write.

C. Waiting for a few days before you write will show your sincerity.

D. Waiting too long will make it worse because they won’t believe you mean it.

A little stress is good, since it helps you keep motivated to meet your goals. However, too much stress is bad for your health. Stress needs to be managed in order to prevent anxiety (焦虑). Here are some tips on how to manage stress.
Write it out
Write down everything that seems stressful, and ways to deal with each problem. You’ll find a things-to-do list much easier to manage than having all messed up in your head. Write down the tasks along with the specific times when you can do them.
One task at a time
Give each task all your attention while you’re doing it, and forget the rest. This will keep you from feeling anxious about things you have left to do. Thinking about other tasks only adds unnecessary stress, and can even stop you from doing the task you’re busy with at present. You don’t need to do everything all at once, or on your own. The feeling of being pressed to finish something on time will somehow disappear if someone is there to help you.
Give yourself a reward
Rewarding yourself for what you’ve already done, no matter how small, is a great way to motivate yourself to keep going. It will reduce stress, and make you happier to go on with the next task.
Give yourself a break
Breaks of ten to fifteen minutes are important. Visit a cafe or take a quick walk —anything to take your mind off the work for a while. If you need to stay at work, sit with your eyes closed and imagine a peaceful place or some other relaxing scenes. This will remove the stress from your muscles and mind.
【小题1】The best title for the passage would probably be _____.

A little stress is good, since it helps you keep motivated to meet your goals. However, too much stress is bad for your health. Stress needs to be managed in order to prevent anxiety (焦虑). Here are some tips on how to manage stress.

Write it out

Write down everything that seems stressful, and ways to deal with each problem. You’ll find a things-to-do list much easier to manage than having all messed up in your head. Write down the tasks along with the specific times when you can do them.

One task at a time

Give each task all your attention while you’re doing it, and forget the rest. This will keep you from feeling anxious about things you have left to do. Thinking about other tasks only adds unnecessary stress, and can even stop you from doing the task you’re busy with at present. You don’t need to do everything all at once, or on your own. The feeling of being pressed to finish something on time will somehow disappear if someone is there to help you.

Give yourself a reward

Rewarding yourself for what you’ve already done, no matter how small, is a great way to motivate yourself to keep going. It will reduce stress, and make you happier to go on with the next task.

Give yourself a break

Breaks of ten to fifteen minutes are important. Visit a cafe or take a quick walk —anything to take your mind off the work for a while. If you need to stay at work, sit with your eyes closed and imagine a peaceful place or some other relaxing scenes. This will remove the stress from your muscles and mind.

1.The best title for the passage would probably be _____.

A．Stress Is Good or Not

B．How to Form Good Working Habits

C．Tips on How to Manage Stress

D．Ways to Keep Healthy

2.According to the passage, which of the following is NOT true?

A．It’s better to plan a specific time to do the task.

B．It helps you stay motivated to think about the undone tasks.

C．It’s unnecessary for you to do all the tasks by yourself.

D．It helps if you put your attention to one task at a time.

3.Which of the following would the author agree?

A．The more stress you have, the more motivated you will be.

B．Writing down everything seems impossible.

C．Only reward yourself for your biggest achievements in your work.

D．It is necessary to have a break during your work.

4.What can we learn from the passage?

A．Stress is always bad for people.

B．Imagining a relaxing scene may help.

C．The best way to relax is by rewarding yourself.

D．Finishing tasks on time reduces stress.