Our company, Eastern Energy, is here to help and provide you with personal advice on any matters connected with your bill or any other questions about your gas and electricity supply.

    Moving Home

Please give as much notice as possible if you are moving home, but at least 48 hours required for us to make the necessary arrangements for your gas and electricity supply. Please telephone our 24-hour line at 0131 6753 219 with details of your move. In most eases we are happy to accept your meter reading on the day you move.

Meter Reading

    Eastern Energy uses various types of meter ranging from the traditional dial meters to new technology digital display meters. Always read the meter from left to right, ignoring any red dials. If you require assistance, contact our 24-hour line at 0600 7310 310.

    Energy Efficiency Line

    If you would like advice on the efficient use of energy, please call our Energy Efficiency Line at 0995 7625 513. Please do not use this number for any other enquiries （询问）.

    Special Services

    Passwords -- you can choose a password so that, whenever we visit you at home, you will know it is us. If you want more information, please ring our helpline at 0995 7290 290.

Help and Advice

    If you need help or advice with any issues, please contact us at 0131 6440 188.

    Complaints （投诉）

    We hope you will never have a problem or cause to complain, but, if you do, please contact our complaints handling team at PO Box 220, Stanfield, ST55 6GF or telephone us at 0131 6753 270.

Supply Failure

    If you experience any problems with your electricity supply, please call free at 0600 7838 836, 24 hours a day, 7 days a week.

1. Who is this passage most probably written to?

    A. People applying for energy supply.

    B. People moving home.

    C. Persons in need of help.

    D. Energy users of Eastern Energy.

2. If you have any complaints, what should you do?

    A. Make a call or send a mail.           B. Contact Help and Advice.

    C. Go to the company directly.           D. Ask for special services.

3. According to the passage, which of the following is true?

    A. You are not expected to read your own gas or electricity meters.

    B. It is now cheaper to use gas than electricity as a form of heating.

    C. You are not charged for the call when you report supply failure.

D. You should inform Eastern Energy of a change of address on arrival at your new home.

C
A young woman carrying a three-year-old child got on a bus. The conductor(售票员) hurried to give her a warm welcome and then kindly asked the other passengers to make more room for the woman and her child. On seeing this, people began to talk. "You know this conductor used to be very rude. Now suddenly he has changed his bad behavior , "said a middle-aged man.
"Yes, he should be praised and we must write a letter to the company," said a second passenger. "That's right," another lady said, "I wish a newspaper reporter were here so that more people could learn from this conductor. "
Just then a gentleman who looked like a teacher turned to the conductor and said , "Excuse me, but can I know your name, please? Your excellent service must be praised..."
Before he could open his mouth, the three-year-old child sitting on the young woman's lap interrupted, "I know his name. I call him Dad."
46. The passengers were ________ to see the conductor's kindness to the woman and the child.
A. excited       B. unpleased      C. interested     D. surprised
47. One passenger suggested writing a letter to the company to ______.
A. make a demand for more buses
B. thank the conductor for his good service
C. criticize the conductor for his rude behavior
D. invite a newspaper reporter to write about the conductor
48. What was the gentleman?
A. A teacher.                      B. A newspaper reporter.
C. Not known from the story.         D. The conductor's friend from his company.
49. The word "he" in the last paragraph refers to _______.
A. the gentleman                 B. the conductor
C. the middle-aged man           D. the three-year-old child
50. It is clear from the story that the conductor _______.
A. has changed his attitude towards his work
B. has now been kind and polite to all passengers
C. has not changed his rude behavior to passengers probably
D. has now been kind and polite to women with children

---I had practiced my spoken English, but still failed in the oral test.

---Don’t be discouraged. _____ and you will surely pass it.

A. Make a bit more effort                        B. To make a bit more

C. Making a bit more effort                     D. If you make a bit more effort

Life-changing disaster awaits the drunken driver. And he is proof.

At just 18 years of age, he could be a classmate or a friend, and that familiarity adds to the power of his words. He has spoken to more than 2,500 high school students so far, and he has noticed their unusual silence.

"A lot of teachers say, 'Don't drink,' but I'm not going to say that, because I know that students are going to do it," Nepola says. "I just say, 'Don't get in a car.' "

One year ago, Nepola, having been with friends drinking, lost control of his car and was thrown into trees 20 feet away. He was found covered in blood, with many bones broken.

At Hackensack University Medical Center, his skull was opened to relieve pressure on his brain. He was diagnosed with traumatic（创伤性）brain injury and remained in a coma（昏迷）and on life support for nearly three weeks.

At Children's Specialized Hospital in New Brunswick, N.J. physical therapist Erin Leahy initially found Nepola unable to move the right side of his body. But by the end of his six-week stay, he was able to walk out of the building. Leahy called that an inspiration and a miracle.

But Nepola's recovery is incomplete. Brain and muscular therapy has helped him regain movement in his right arm, but he still struggles with his right hand.

In the process of recovery, Nepola has thought deeply about what happened and why, and decided to share his story. Encouraged by his trauma doctor, Sanjeev Kaul, he teamed with Gonzalez and began attending assemblies in April.

He said he was nervous at first, but has grown used to the spotlight. And his rehabilitation（康复）and visible trauma help him draw serious attention from students.

Besides, "I'm not a wall," he said. "I feel like I know how to talk to people."

Driving drunk, he tells students, is like playing Russian roulette（俄罗斯轮盘赌博）: "You might do it a bunch of times, but something is going to happen."

Now, his days are all about the therapy, work and going to the gym. Mentally, he says, "I’m a lot happier in my life."

1. The main purpose of the text is to ______.

A. tell readers about the dangers of driving a car

B. warn students about the dangers of drinking

C. tell readers about Michael Nepola’s recovery experience

D. advise people not to drive a car after drinking

2. As a eighteen year old boy, Nepola story is powerful because ______.

A. his family supported him

B. his classmate and friend never gave up him

C. his classmate and friend are familiar with him

D. he is just like one classmate or friend we know

3. What does the underlined sentence mean?

A. A drunk driver will eventually have a serious accident.

B. Drunk driving is as risky as it is excited.

C. Drunk driving can be fun if the driver is experienced.

D. An experienced driver can drive drunk successfully.

4. After the accident, Michael Nepola came to ______.

A. make a full recovery

B. recover at a magical speed

C. be eager for more adventure

D. enjoy life more despite his physical condition

5. What can we infer from the article?

A. Michael Nepola believes his accident was the result of bad luck.

B. Michael Nepola thinks that students shouldn’t get drunk.

C. Michael Nepola wants to warn young people about the dangers of drunk driving.

D. Michael Nepola still doesn’t care about his future or college.

I know I can’t change the world completely, but I’m proud that I can help here and there, and _____ to people’s life on an individual level.

   A. make a difference    B. have a difference   C. make history    D. make differences