A passenger（乘客）told an air hostess（空姐）that he needed a cup of water to take medicine when the plane just took off. She told him that she would bring him the   26 soon.
Twenty minutes   27 , when the passenger's ring for service sounded, the air hostess realized it at once. She was kept so busy that she   28  to bring him the water. Therefore, the passenger was held up（延迟）to take his medicine. She hurried over to him with a cup of water, but he  29 it．
In the following hours on the flight,   30 time the air hostess passed the passenger, she would ask him with a smile  31 he needed help or not. But the passenger never    32 her words.
When he was going to get off the  33 ，the passenger asked the air hostess to hand him  the passengers' booklet（意见簿）．She was very  34 . She knew that he would write down  sharp (刻薄的) words, which might make her  35 the job.  36   with a smile she handed it to him.
Off the plane, she   37  the booklet and smiled, for the passenger put it, "On the flight, you asked me if I needed help for twelve times  38 . How can I refuse   39  twelve sincere (真诚的) smiles?"
That's right! It was the twelve smiles of the air hostess that touched（感动）the passenger  40  and of course she wouldn't lose her job!

Why are so many people so afraid to fail? Quite simply because no one tells us how to fail so that failure (失败) becomes an experience that means growth. We forget that failure is part of the human condition and that every person has the right to fail.
Most parents work hard at preventing failure or protecting their children from the knowledge that they have failed. One way is to lower standards(标准). When a child finishes making a table, the mother describes it as “perfect” even though it doesn’t stand still. Another way is to blame (责怪) others. If John fails in science, his teacher is unfair or stupid.
There’s a problem with the two ways. It makes a child unprepared for life in the real world. The young need to learn that no one can be best at everything, no one can win all the time, and that it’s possible to enjoy a game even when you don’t win. A child who’s not invited to a birthday party, who doesn’t make the honour list on the baseball team, feels terrible, of course. But parents should not offer a quick consolations (安慰), prize or say, “It doesn’t matter.” Because it does. The young should be allowed to experience failure and be helped to come out of it.
Failure never gives people pleasure. It hurts both grown-ups and children. But it can be really good to your life when you learn to use it. You must learn to ask “Why did I fail?” Don’t blame anyone else. Ask yourself what you did wrong and how you can improve. If someone else can help, don’t be shy about asking them.
【小题1】How do most parents prevent their children from failure?