题目列表(包括答案和解析)
A TAXI driver taught me a million dollar lesson in customer satisfaction and expectation. Inspiring speakers charge thousands of dollars to give his kind of training to corporate directors and staff. It cost me only a ＄12 taxi ride.
I had flown into Dallas just for the purpose of calling on a client. Time was important and my plan included a quick turn – around trip from and back to the airport. A clean taxi pulled up.
The driver rushed to open the passenger door for me and made sure I was comfortably seated before he closed the door. As be got in the driver’s seat, he mentioned that the neatly folded Wall Street Journal next to me for my use. He then showed me several tapes and asked me what type of music I would enjoy.
Well! I looked around for a “Candid Camera!” Wouldn’t you? I could not believe the service I was receiving! I took the opportunity to say, “Obviously you take great pride in you work. You must have a story to tell.”
“You bet,” he replied, “I used to be in Corporate America. But I got tired of thinking my best would never be good enough. I decided to find my right position in life, somewhere I could feel proud of being the best I could be.
I knew I would never be a rocket scientist, but I love driving cars, being of service and feeling like I have done a full day’s work and done it well. I evaluated my personal property and, I became a taxi driver!
One thing I know for sure, to be good in my business I jus have to meet the expectations of my passengers. But, to be GREAT in my business, I have to EXEED the customer’s expectations! I like the sound of being ‘great’ better than just being ‘average’. ”
Did I tip him big time? You bet!
The taxi driver taught me a great life lesson: Go an extra mile when providing any service to others. And there is no good or bad job you can make any job good.
What lesson did the author learn from the taxi driver?
A．How to make the best use of time.
B．How to do better in the service business.
C．How to turn an interest into your career.
D．How to become a motivational speaker.
Why did the author look around for a “Candid Camera”?
A．Because he was afraid he would be photographed in the cab.
B．Because he was worried what the driver could be up to.
C．Because he was amazed by the way the driver was treating him.
D．Because he wasn’t interested in the tapes offered by the driver
It can be inferred from the story that .
A．the taxi driver couldn’t accept just being average
B．the author was anxious to get back to meet a client
C．when the author waited for a taxi at the airport, he was not in a rush
D．the taxi driver loved to play his favorite music during rides
According to the story, the taxi driver .
A．was dissatisfied wit his present job
B．was once often rewarded for being a model worker
C．enjoyed offering his customers more than they expected
D．was forced to become a taxi driver to support his family
A TAXI driver taught me a million dollar lesson in customer satisfaction and expectation. Inspiring speakers charge thousands of dollars to give his kind of training to corporate directors and staff. It cost me only a ＄12 taxi ride.
I had flown into Dallas just for the purpose of calling on a client. Time was important and my plan included a quick turn – around trip from and back to the airport. A clean taxi pulled up.
The driver rushed to open the passenger door for me and made sure I was comfortably seated before he closed the door. As be got in the driver’s seat, he mentioned that the neatly folded Wall Street Journal next to me for my use. He then showed me several tapes and asked me what type of music I would enjoy.
Well! I looked around for a “Candid Camera!” Wouldn’t you? I could not believe the service I was receiving! I took the opportunity to say, “Obviously you take great pride in you work. You must have a story to tell.”
“You bet,” he replied, “I used to be in Corporate America. But I got tired of thinking my best would never be good enough. I decided to find my right position in life, somewhere I could feel proud of being the best I could be.
I knew I would never be a rocket scientist, but I love driving cars, being of service and feeling like I have done a full day’s work and done it well. I evaluated my personal property and, I became a taxi driver!
One thing I know for sure, to be good in my business I jus have to meet the expectations of my passengers. But, to be GREAT in my business, I have to EXEED the customer’s expectations! I like the sound of being ‘great’ better than just being ‘average’. ”
Did I tip him big time? You bet!
The taxi driver taught me a great life lesson: Go an extra mile when providing any service to others. And there is no good or bad job you can make any job good.
1.What lesson did the author learn from the taxi driver?
A．How to make the best use of time.
B．How to do better in the service business.
C．How to turn an interest into your career.
D．How to become a motivational speaker.
2.Why did the author look around for a “Candid Camera”?
A．Because he was afraid he would be photographed in the cab.
B．Because he was worried what the driver could be up to.
C．Because he was amazed by the way the driver was treating him.
D．Because he wasn’t interested in the tapes offered by the driver
3.It can be inferred from the story that .
A．the taxi driver couldn’t accept just being average
B．the author was anxious to get back to meet a client
C．when the author waited for a taxi at the airport, he was not in a rush
D．the taxi driver loved to play his favorite music during rides
4.According to the story, the taxi driver .
A．was dissatisfied wit his present job
B．was once often rewarded for being a model worker
C．enjoyed offering his customers more than they expected
D．was forced to become a taxi driver to support his family
A TAXI driver taught me a million dollar lesson in custome
r satisfaction and expectation. Inspiring speakers charge thousands of dollars to give his kind of training to corporate directors and staff. It cost me only a ＄12 taxi ride.
I had flown into Dallas just for the purpose of calling on a client. Time was important and my plan included a quick turn – around trip from and back to the airport. A clean taxi pulled up.
The driver rushed to open the passenger door for me and made sure I was comfortably seated before he closed the door. As be got in the driver’s seat, he mentioned that the neatly folded Wall Street Journal next to me for my use. He then showed me several tapes and asked me what type of music I would enjoy.
Well! I looked around for a 
“Candid Camera!” Wouldn’t you? I could not believe the service I was receiving! I took the opportunity to say, “Obviously you take great pride in you work. You must have a story to tell.”
“You bet,” he replied, “I used to be in Corporate America. But I got tired of thinking my best would never be good enough. I decided to find my right position in life, somewhere I could feel proud of being the best I could be.
I knew I would never be a rocket scientist, but I love driving cars, being of service and feeling like I have done a full day’s work and done it well. I evaluated my personal property and, I became a taxi driver!
One thing I know for sure, to be good in my business I jus have to meet the expectations of my passengers. But, to be GREAT in my business, I have to EXEED the customer’s expectations! I like the sound of being ‘great’ better than just being ‘average’. ”
Did I tip him big time? You bet!
The taxi driver taught me a great life lesson: Go an extra mile when providing any service to others. And there is no good or bad job you can make any job good.
【小题1】What lesson did the author learn from the taxi driver?
| A．How to make the best use of time. |
| B．How to do better in the service business. |
| C．How to turn an interest into your career. |
| D．How to become a motivational speaker. |
| A．Because he was afraid he would be photographed in the cab. |
| B．Because he was worried what the driver could be up to. |
| C．Because he was amazed by the way the driver was treating him. |
| D．Because he wasn’t interested in the tapes offered by the driver |
| A．the taxi driver couldn’t accept just being average |
| B．the author was anxious to get back to meet a client |
| C．when the author waited for a taxi at the airport, he was not in a rush |
| D．the taxi driver loved to play his favorite music during rides |
| A．was dissatisfied wit his present job |
B．was once often reward ed for being a model worker |
| C．enjoyed offering his customers more than they expected |
| D．was forced to become a taxi driver to support his family |
【2011·河南许昌新乡平顶山第三次调研】B
A TAXI driver taught me a million dollar lesson in customer satisfaction and expectation. Inspiring speakers charge thousands of dollars to give his kind of training to corporate directors and staff. It cost me only a ＄12 taxi ride.
I had flown into Dallas just for the purpose of calling on a client. Time was important and my plan included a quick turn – around trip from and back to the airport. A clean taxi pulled up.
The driver rushed to open the passenger door for me and made sure I was comfortably seated before he closed the door. As be got in the driver’s seat, he mentioned that the neatly folded Wall Street Journal next to me for my use. He then showed me several tapes and asked me what type of music I would enjoy.
Well! I looked around for a “Candid Camera!” Wouldn’t you? I could not believe the service I was receiving! I took the opportunity to say, “Obviously you take great pride in you work. You must have a story to tell.”
“You bet,” he replied, “I used to be in Corporate America. But I got tired of thinking my best would never be good enough. I decided to find my right position in life, somewhere I could feel proud of being the best I could be.
I knew I would never be a rocket scientist, but I love driving cars, being of service and feeling like I have done a full day’s work and done it well. I evaluated my personal property and, I became a taxi driver!
One thing I know for sure, to be good in my business I jus have to meet the expectations of my passengers. But, to be GREAT in my business, I have to EXEED the customer’s expectations! I like the sound of being ‘great’ better than just being ‘average’. ”
Did I tip him big time? You bet!
The taxi driver taught me a great life lesson: Go an extra mile when providing any service to others. And there is no good or bad job you can make any job good.
60．What lesson did the author learn from the taxi driver?
A．How to make the best use of time.
B．How to do better in the service business.
C．How to turn an interest into your career.
D．How to become a motivational speaker.
61．Why did the author look around for a “Candid Camera”?
A．Because he was afraid he would be photographed in the cab.
B．Because he was worried what the driver could be up to.
C．Because he was amazed by the way the driver was treating him.
D．Because he wasn’t interested in the tapes offered by the driver.
62．It can be inferred from the story that .
A．the taxi driver couldn’t accept just being average
B．the author was anxious to get back to meet a client
C．when the author waited for a taxi at the airport, he was not in a rush
D．the taxi driver loved to play his favorite music during rides
63．According to the story, the taxi driver .
A．was dissatisfied wit his present job
B．was once often rewarded for being a model worker
C．enjoyed offering his customers more than they expected
D．was forced to become a taxi driver to support his family
In 1971 a young man who grew up very poor was travelling across the country, trying to make a new start for himself.Along the way he had completely run out of（用光） money and was forced to spend the night in his car.This continued until one morning, after a week of sleeping in his car, he walked nervously into a restaurant and ordered a big breakfast.
After eating his first good meal in weeks, he found himself lying to the waiter, telling him he had lost his wallet.The waiter, who was also the owner, walked behind the chair where the young man had been sitting.He bent down, and came up with a $20 bill that looked as if it had fallen on the floor and said, “Son, you must have dropped this,” the owner said.The young man couldn’t believe his luck! He quickly paid for the breakfast, left a tip, bought gas with the change, and headed West.
On the way out of town, he began to understand what the owner did.Maybe nobody dropped the money at all.“Maybe that fellow just knew I was in trouble and he helped me in a way that didn’t embarrass(使尴尬)me.So I just made a promise to help other people if I can.”
Later, he worked very hard and became a rich man.Now he lives near Kansas City.Each year he gives away thousands of dollars.He is known as the “Secret Santa” because at Christmas time each year, he personally hands money out to those on the street and at restaurants.Last year, he gave more than $50,000 away in Kansas City.
【小题1】The young man was travelling cross the country in 1971 to______.
| A．look for a good restaurant | B．improve his life |
| C．show his new car to others | D．hand out dollars |
| A．it was vey lucky of him to get his lost money back |
| B．it was very honest of the owner to return his money |
| C．the owner helped him in a way that didn’t hurt his feelings |
| D．another person who had breakfast in the restaurant lost the money |
| A．the man did carry out his promise |
| B．the man was not successful in the end |
| C．the owner was paid back the money |
| D．Santa gives the man money each year |
| A．One good turn deserves another |
| B．Where there is a will there is a way |
| C．He who travels far knows much |
| D．Give love wings (翅膀) and it may fly higher |
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