A TAXI driver taught me a million dollar lesson in customer satisfaction and expectation. Inspiring speakers charge thousands of dollars to give his kind of training to corporate directors and staff.  It cost me only a ＄12 taxi ride.

I had flown into Dallas just for the purpose of calling on a client. Time was important and my plan included a quick turn – around trip from and back to the airport. A clean taxi pulled up.

The driver rushed to open the passenger door for me and made sure I was comfortably seated before he closed the door. As be got in the driver’s seat, he mentioned that the neatly folded Wall Street Journal next to me for my use. He then showed me several tapes and asked me what type of music I would enjoy.

Well! I looked around for a “Candid Camera!” Wouldn’t you? I could not believe the service I was receiving! I took the opportunity to say, “Obviously you take great pride in you work. You must have a story to tell.”

“You bet,” he replied, “I used to be in Corporate America. But I got tired of thinking my best would never be good enough. I decided to find my right position in life, somewhere I could feel proud of being the best I could be.

I knew I would never be a rocket scientist, but I love driving cars, being of service and feeling like I have done a full day’s work and done it well. I evaluated my personal property and, I became a taxi driver!

One thing I know for sure, to be good in my business I jus have to meet the expectations of my passengers. But, to be GREAT in my business, I have to EXEED the customer’s expectations! I like the sound of being ‘great’ better than just being ‘average’. ”

Did I tip him big time? You bet!

 The taxi driver taught me a great life lesson: Go an extra mile when providing any service to others. And there is no good or bad job you can make any job good.

What lesson did the author learn from the taxi driver?

    A．How to make the best use of time.

    B．How to do better in the service business.

    C．How to turn an interest into your career.

    D．How to become a motivational speaker.

Why did the author look around for a “Candid Camera”?

    A．Because he was afraid he would be photographed in the cab.

    B．Because he was worried what the driver could be up to.

    C．Because he was amazed by the way the driver was treating him.

    D．Because he wasn’t interested in the tapes offered by the driver

It can be inferred from the story that          .

    A．the taxi driver couldn’t accept just being average

    B．the author was anxious to get back to meet a client

    C．when the author waited for a taxi at the airport, he was not in a rush

    D．the taxi driver loved to play his favorite music during rides

According to the story, the taxi driver        .

    A．was dissatisfied wit his present job

    B．was once often rewarded for being a model worker

    C．enjoyed offering his customers more than they expected

    D．was forced to become a taxi driver to support his family

A well-dressed man came into a famous jeweler shop. He explained that he wished to buy a pearl (珍珠) for his wife's birthday and that the price didn't matter since business had been very good for him that year. After examining a number of beautiful and valuable pearls, he chose a nice black one that cost $ 5,000. He paid for the pearl, shook hands with the jeweler and left.

    A few days later the man returned and said his wife had liked the pearl so much that she wanted another one just like it. It had to be exactly the same size and quality(质地) as she wanted a pair of earrings (耳环) made. "Can you give me any advice on how to get such a pearl?" said the man. The jeweler replied,   "I would say it's nearly impossible to find an exact one like that pearl.”

    The rich man asked the jeweler to advertise(登广告) in the newspapers, and offered $25,000 for the  matching pearl. Many people answered the ad(广告), but nobody had a pearl that was just right. Just when the jeweler had given up hope, a little old lady came in. To his surprise, she pulled the wonderful pearl from her handbag. "I don't like to sell it," she said sadly. "I inherited(继承) it from my mother, and my mother inherited from hers. But now I really need the money. "

    The jeweler was quick to pay her before she changed her mind. Then he called the rich man’s hotel to tell him the good news. The rich man, however, was nowhere to be found.

He paid$ 5,000 for the pearl without bargaining(讨价还价)______________.

A. because he loved his wife very much  

B. in order to get it as quickly as possible

C. since his business had been successful           

D. so as to make the jeweler believe him

Which of the following is true?

A. The people who answered the ad wanted to sell their pearls at a high price.

B. The woman was the well-dressed man's wife.

C. The jeweler was lucky enough to buy the little old lady's pearl.

D. The rich man didn't know the little old lady.

The jeweler could not find the rich man anywhere because he__________.

A. had moved to another hotel    B. was busy doing business with others

C. had escaped with $ 20,000     D. had told the wrong telephone number

A friend and I were standing in line at the grocery store the other day, and I was telling her how lazy my children were．I had come in from work that morning, and like most times, my house was wrecked.

  “I believe children nowadays are just out for what they can get．They can never help keep our house clean.” I said, feeling unhappy.

“Do you know how happy you are?” a woman behind us asked．“I would love to go home and find my house a mess．I wouldn’t mind my floor being dirty．Nor would I mind the dirty clothes being piled high．I wouldn’t even mind anyone talking about my dirty home．I would love it．I would love to kick my way through the house just to get to my kids and be able to hug them, kiss them and tell them how much I love them．You see, my two children were killed in an accident． My house stays clean; my clothes stay put up; the dishes are done.”

“There are no fingerprints on my walls．There are no sounds of arguing, either．So you see, you are very lucky．I would give anything to be going through what you are now! How I’d love to be able to hold my kids, wipe away their tears and share their dreams! I wouldn’t care how my house looked．I would be happy just to have them.”

Now if you come into my house and see a big mess, you can think bad thoughts if you want, but I feel greatly blessed.(268 words)

The writer was complaining about her children to her friend because they ____.

       A．would go out without permission   B．couldn’t keep the house clean

       C．made her look dirty and bad   D．were too lazy to hug or kiss her

My house was wrecked in the first paragraph means my house _____.

       A．was very dirty                     B．was broken into

       C．needed to be painted       D．looked beautiful

What is the main idea of the passage?

       A．Children shouldn’t be left home alone.

       B．A mother lost her children in an accident.

       C．People should be thankful for what life gives.

       D．A mother complained about the mess at her house.

A friend and I were standing in line at the grocery store the other day, and I was telling her how lazy my children were．I had come in from work that morning, and like most times, my house was wrecked.
“I believe children nowadays are just out for what they can get．They can never help keep our house clean.” I said, feeling unhappy.
“Do you know how happy you are?” a woman behind us asked．“I would love to go home and find my house a mess．I wouldn’t mind my floor being dirty．Nor would I mind the dirty clothes being piled high．I wouldn’t even mind anyone talking about my dirty home．I would love it．I would love to kick my way through the house just to get to my kids and be able to hug them, kiss them and tell them how much I love them．You see, my two children were killed in an accident． My house stays clean; my clothes stay put up; the dishes are done.”
“There are no fingerprints on my walls．There are no sounds of arguing, either．So you see, you are very lucky．I would give anything to be going through what you are now! How I’d love to be able to hold my kids, wipe away their tears and share their dreams! I wouldn’t care how my house looked．I would be happy just to have them.”
Now if you come into my house and see a big mess, you can think bad thoughts if you want, but I feel greatly blessed.(268 words)
【小题1】The writer was complaining about her children to her friend because they ____.

A．would go out without permission	B．couldn’t keep the house clean
C．made her look dirty and bad	D．were too lazy to hug or kiss her

【小题2】My house was wrecked in the first paragraph means my house _____.

A．was very dirty	B．was broken into
C．needed to be painted	D．looked beautiful

【小题3】What is the main idea of the passage?

A．Children shouldn’t be left home alone.

B．A mother lost her children in an accident.

C．People should be thankful for what life gives.

D．A mother complained about the mess at her house.

A TAXI driver taught me a million dollar lesson in customer satisfaction and expectation. Inspiring speakers charge thousands of dollars to give his kind of training to corporate directors and staff.  It cost me only a ＄12 taxi ride.
I had flown into Dallas just for the purpose of calling on a client. Time was important and my plan included a quick turn – around trip from and back to the airport. A clean taxi pulled up.
The driver rushed to open the passenger door for me and made sure I was comfortably seated before he closed the door. As be got in the driver’s seat, he mentioned that the neatly folded Wall Street Journal next to me for my use. He then showed me several tapes and asked me what type of music I would enjoy.
Well! I looked around for a “Candid Camera!” Wouldn’t you? I could not believe the service I was receiving! I took the opportunity to say, “Obviously you take great pride in you work. You must have a story to tell.”
“You bet,” he replied, “I used to be in Corporate America. But I got tired of thinking my best would never be good enough. I decided to find my right position in life, somewhere I could feel proud of being the best I could be.
I knew I would never be a rocket scientist, but I love driving cars, being of service and feeling like I have done a full day’s work and done it well. I evaluated my personal property and, I became a taxi driver!
One thing I know for sure, to be good in my business I jus have to meet the expectations of my passengers. But, to be GREAT in my business, I have to EXEED the customer’s expectations! I like the sound of being ‘great’ better than just being ‘average’. ”
Did I tip him big time? You bet!
The taxi driver taught me a great life lesson: Go an extra mile when providing any service to others. And there is no good or bad job you can make any job good.
【小题1】What lesson did the author learn from the taxi driver?

A．How to make the best use of time.

B．How to do better in the service business.

C．How to turn an interest into your career.

D．How to become a motivational speaker.

【小题2】Why did the author look around for a “Candid Camera”?

A．Because he was afraid he would be photographed in the cab.

B．Because he was worried what the driver could be up to.

C．Because he was amazed by the way the driver was treating him.

D．Because he wasn’t interested in the tapes offered by the driver

【小题3】It can be inferred from the story that          .

A．the taxi driver couldn’t accept just being average

B．the author was anxious to get back to meet a client

C．when the author waited for a taxi at the airport, he was not in a rush

D．the taxi driver loved to play his favorite music during rides

【小题4】According to the story, the taxi driver        .

A．was dissatisfied wit his present job

B．was once often rewarded for being a model worker

C．enjoyed offering his customers more than they expected

D．was forced to become a taxi driver to support his family