Dear Sirs，

Your shipment(装运)of twelve thousand“Smart”watches was received by our company this morning．However，we wish to make a number of complaints concerning the serious delay in delivery and your failure to carry out our instructions．   

It was stressed from the beginning that the delivery date had to be less than six weeks. While we appreciate that delays in production are occasionally unavoidable．We must point out that the major reason why the order was placed with your company was that we were assured by you that your existing stocks ensure immediate shipment．Late delivery of the goods has caused us to disappoint several of our most valued customers．and is sure to have a negative effect on future orders．

The second complaint concerns the difference in colour．Only half the watches in the delivery received are of the colours we ordered．Our Hong Kong agent assures us that she stressed to you the importance of following our instructions．Since we consider there to be only a limited market in this country for watches of other colours．Any watches that are not of the specified colours will , of course, be returned to you．   

We are also somewhat concerned about the rather poor quality of the goods received．since it is obvious that the watches that finally arrived have been produced from inferior materials and have been made to a lower standard than those in the sample．We have also found that a number of the watches do not appear to be functioning．We should like to point out that we feel this matter to be entirely your responsibility．

As a result of the above problems，therefore，we feel that the most suitable course of action is to return to you unpaid any of the goods considered unsatisfactory，and to deduct(扣除)any costs from our final settlement．We shall also be forced to reconsider whether any further orders should be placed with your company.

We look forward to your immediate reply．

Yours sincerely，

John Smith

1.How many complaints does John Smith make with the“Smart”watch producer?

A．Five．            B．Four．            C．Three．          D．Two．

2.The producer of“Smart”watches were given the order because_________

A．they produced the best watches of its kind in the world

B．the watches would be easy to make and the designs were already prepared

C．they promised they could produce enough stocks quite quickly

D．they claimed the order would be easy since the watches were already in stock

3.Receiving watches in the wrong colours is a problem because_______ 

A．the Hong Kong agent stressed the need to fulfill the order exactly

B．these watches will be difficult to sell．

C． these watches will not be able to get into the limited market

D．people will not buy the watches at present

完形填空

　　We are often warned by our teachers not to waste time because time 1 will never return. I think it quite 2 . What does time look 3 ? Nobody knows, and we can't see it or touch it and no amount of money can buy it. Time is abstract, so we have to 4 it.

　　Time passes very quickly. 5 students say they don't have 6 time to review their lessons. It is 7 they don't know how to make 8 of their time. They waste it in going to theaters or parks, and 9 other useless things. Why do we study every day? Why do we work? Why do most people have to take buses instead of walking? The answer is very 10 . We wish to save time because time is priceless.

　　Today we are 11 in the twenty-first century. We 12 time as life. When a person dies, his life ends. Since life is short, we must 13 our time and energy to study so that we may be able to serve the people well in the future . laziness is the 14 of time, far it not only brings us 15 , but also does other 16 to us. If it is 17 for us to do our work today, 18 us do it today and not 19 it until tomorrow. Remember that time is much more 20 .

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“All men are created equal” is one idea that nearly every American would agree upon.  36 they sometimes betray the idea in their daily lives, they have a deep faith  37 in some fundamental way no one is born superior to anyone else.
In the early years of American history, because titles of nobility(贵族) were forbidden, no  38 class system developed in the United States. Firmly believing that being born into a lower class would not  39 them from success and they would have a better chance in America, thousands of immigrants   40 to leave the European societies, where their    41  in life was determined  42 by the social class into which they were born. It was because the dreams of many of there immigrants were   43 in their new country, though there might be  44 in some situations, that Americans came to believe in equality of opportunity.
Americans do not mean that everyone should be  45 equal when they say they believe in equality of opportunity.  46 , they do mean that each person should have an equal chance for success. Abraham Lincoln once said, “We wish to  47 the humblest(最微贱的) man an equal chance to get rich with everybody else. When one starts poor, free society is  48 that he knows he can   49 his condition.”
However, competition is the price to be   50  for his equality of opportunity. Americans match their energy and intelligence against that of others in a competitive contest for success, because they believe competition  51 the best in any person. Indeed, the pressure of competition causes an American to be   52 , but it also places a constant emotional stress on him. In fact, in a society that gives so much  53  to those “winners”,   54 does not compete successfully for whatever reason never  55 into it as well as those who do.

Dear Sirs，
Your shipment(装运)of twelve thousand“Smart”watches was received by our company this morning．However，we wish to make a number of complaints concerning the serious delay in delivery and your failure to carry out our instructions．   
It was stressed from the beginning that the delivery date had to be less than six weeks. While we appreciate that delays in production are occasionally unavoidable．We must point out that the major reason why the order was placed with your company was that we were assured by you that your existing stocks ensure immediate shipment．Late delivery of the goods has caused us to disappoint several of our most valued customers．and is sure to have a negative effect on future orders．
The second complaint concerns the difference in colour．Only half the watches in the delivery received are of the colours we ordered．Our Hong Kong agent assures us that she stressed to you the importance of following our instructions．Since we consider there to be only a limited market in this country for watches of other colours．Any watches that are not of the specified colours will , of course, be returned to you．   
We are also somewhat concerned about the rather poor quality of the goods received．since it is obvious that the watches that finally arrived have been produced from inferior materials and have been made to a lower standard than those in the sample．We have also found that a number of the watches do not appear to be functioning．We should like to point out that we feel this matter to be entirely your responsibility．
As a result of the above problems，therefore，we feel that the most suitable course of action is to return to you unpaid any of the goods considered unsatisfactory，and to deduct(扣除)any costs from our final settlement．We shall also be forced to reconsider whether any further orders should be placed with your company.
We look forward to your immediate reply．
Yours sincerely，
John Smith
【小题1】How many complaints does John Smith make with the“Smart”watch producer?

There is one type of illness in the world that affects more people than anything else and is very deadly. If untreated this illness could affect everything you do. What is this illness? Depression. Serious depression requires professional treatment. Self-induced depression is something each of us can change.
Everyone's circumstances are different, but the causes of self-induced depression are common: low self-esteem, hurtful thinking and a bad attitude.
So how can we change the way we think, feel, and cultivate a cheerful attitude?
First we must look at ourselves, truly and honestly examining our motives for what we wish to achieve. If you are dissatisfied because you feel you haven't or can't do anything, then one step is needed - to set goals.
Always start your goals relatively small and easy to attain. Think of them as sand; one grain may be insignificant but as a group they form the beach. Once you have set and attained small goals for yourself, move on to slightly larger, more challenging goals.
It takes more than just setting goals to be happy. It takes positive thinking. How can we attain this?
There are a number of factors that can make us think negatively and one of those is diet.
In my opinion, a person who eats a lot of take out and fast food is feeding their body junk. Start by eating better foods which give the body much NEEDED minerals. If your physical body is happy, it's much easier for your mental body or "thinking ability" to be happy.
Next, exercise. A half-hour a day is recommended for positive well being. Then think about good memories you had, or generally think of things that make you smile. Remember, everything you wear costs money but to wear a smile is free. A smile can be the difference between an average day and a great day.
If you follow these steps, positive change is inevitable.
【小题1】Which of the statements about depression is TRUE?