I have had just about enough of being treated like a second-class citizen, simply because I happen to be that unfairly treated member of society --- a customer. The more I go into shops and hotels, banks and post offices, railway stations, airports and the like, the more I am convinced the things are being run solely to suit the firm, the system, or the union. There seems to be a deceptive (欺骗的) new motto for so-called “service” organizations --- Staff Before Service.

　　 How often, for example, have you queued for what seems like hours at the Post Office or the supermarket because there were not enough staff on duty to man all the service grilles or checkout counters? Surely in these days of high unemployment it must be possible to hire cashiers and counter staff. Yet supermarkets, hinting darkly at higher prices, claim that uncovering all their cash registers at any one time would increase operating costs. And the Post Office says we cannot expect all their service grilles to be occupied “at times when demand is low”.

　　  It is the same with hotels. Because waiters and kitchen staff must finish when it suits them, dining rooms close earlier or menu choice is cut short. As for us guests, we just have to put up with it. There is also the nonsense of so many friendly hotel night porters having been thrown out of their jobs in the interests of “efficiency” and replaced by coin-eating machines which offer everything from lager to laxatives (从贮藏啤酒到通便剂). Not to mention the tea-making kit in your room: a kettle with a mixed collection of tea bags, plastic milk boxes and lump sugar. Who wants to wake up to a raw teabag? I do not, especially when I am paying for “service”.

　　Can it be stopped, this worsening of service, this growing attitude that the customer is always a bore? I angrily hope so because it is happening, sadly, in all walks of life.

　　Our only hope is to hammer home our anger whenever and wherever we can and, if all else fails, bring back into practice that other, older slogan --- Take Our Deal Elsewhere.

1.The writer feels that nowadays customers __________.

A. deserve the lowest status in society

B. are unworthy of proper consideration

C. have received high quality service

D. have become victims of modern organizations

2.The writer argues that the quality of service is changing because __________.

A. customers’ demands have greatly changed

B. the staff receive more consideration than customers

C. customers’ needs have become more complex

D. staff members are less considerate than their employers

3. According to the writer, long queues at counters are caused by __________.

A. not having enough male staff on duty

B. difficulties in hiring more efficient staff

C. lack of cooperation between staff members

D. not providing enough staff on purpose to reduce budget

4.The writer suggests that a customer __________.

A. be patient when queuing before checkout counters

B. put up with the rude manners of the staff

C. try to control his temper when ill-treated

D. go to other places where good service is available

C

　　This summer vacation,Xiaokai,a high school student in Guangzhou,planned to spend his time surfing the Internet,playing basketball and watching TV.

　　But Xiaokai's parents tried to make him read some classics at home.In their yees,reading the classics would do his son much more good than other activities.

　　Though his room was full of the classic books,he had just finished reading one of them,The Old Man and the Sea.

　　"I picked up the book just because it was not very thick,"he said."Nothing impressed me at all after reading."

　　Xiaokai is not alone in today's China.Now most of the teenagers are fond of reading martial arts stories,cartoons and popular magazines.Theose classics cannot get them interested at all.

　　Parents areworrying about this phenomenon(现象).They always tell their chilren to read the classsics,which is supposed to help their children improve their academic studies.

　　Ms Li made a classics reading plan for her daughter,but her daughter refused to carry it away.She just finished less than 10 pages of the Dream of Red Chamber(阁楼) during the whole summer vacation. Ms Li sighed,"What's wrong with the children today?"

　　It is the same with teachers.One middle school Chinese teacher once prepared a chart(图表) of Interpersonal relationship in the best-known novel Dream of Red Chamber for his students. They were asked to remember how the characters are related to each other while preparing for the final exam.

　　To improve the situation in which the fastfood culture (快餐文化) seems to be winning over teenagers,parents are expected to understand their children's interests, and guide them to read the books instead of forcing them,according to some experts.It is not necessary for the kids to read the classics in their childhood.They can read classics after having their own life experience.

　　64.Xiaokai read only one classic book because _______.

　　A.he didn't have more

　　B.he wasn't interested in the classics

　　C.it took him a lot of time

　　D.he just acted on his parents' advice

　　65.When the writer says"Xiaokai is not alone",she means that ________.

　　A.many others don't like classics either

　　B.some parents and teachers support Xiaokai

　　C.Xiaokai is not the family's only child

　　D.Xiaokai often reads together with others

　　66.Which belong,or belongs,to the fastfood culture according to the article?

　　A.The old Man and the Sea.

　　B.The Dream of Red Chamber.

　　C.Martial arts stories.

　　D.The books filling up Xiaokai's room.

　　67.Who would be more likely to stand on the side of that Chinese teacher?

　　A.The students.    B.The parents.      C.The experts.     D.The writer.

I have had just about enough of being treated like a second-class citizen, simply because I happen to be that unfairly treated member of society --- a customer. The more I go into shops and hotels, banks and post offices, railway stations, airports and the like, the more I am convinced the things are being run solely to suit the firm, the system, or the union. There seems to be a deceptive (欺骗的) new motto for so-called “service” organizations --- Staff Before Service.
　　 How often, for example, have you queued for what seems like hours at the Post Office or the supermarket because there were not enough staff on duty to man all the service grilles or checkout counters? Surely in these days of high unemployment it must be possible to hire cashiers and counter staff. Yet supermarkets, hinting darkly at higher prices, claim that uncovering all their cash registers at any one time would increase operating costs. And the Post Office says we cannot expect all their service grilles to be occupied “at times when demand is low”.
　　  It is the same with hotels. Because waiters and kitchen staff must finish when it suits them, dining rooms close earlier or menu choice is cut short. As for us guests, we just have to put up with it. There is also the nonsense of so many friendly hotel night porters having been thrown out of their jobs in the interests of “efficiency” and replaced by coin-eating machines which offer everything from lager to laxatives (从贮藏啤酒到通便剂). Not to mention the tea-making kit in your room: a kettle with a mixed collection of tea bags, plastic milk boxes and lump sugar. Who wants to wake up to a raw teabag? I do not, especially when I am paying for “service”.
　　Can it be stopped, this worsening of service, this growing attitude that the customer is always a bore? I angrily hope so because it is happening, sadly, in all walks of life.
　　Our only hope is to hammer home our anger whenever and wherever we can and, if all else fails, bring back into practice that other, older slogan --- Take Our Deal Elsewhere.
【小题1】The writer feels that nowadays customers __________.

I have had just about enough of being treated like a second-class citizen, simply because I happen to be that unfairly treated member of society --- a customer. The more I go into shops and hotels, banks and post offices, railway stations, airports and the like, the more I am convinced the things are being run solely to suit the firm, the system, or the union. There seems to be a deceptive (欺骗的) new motto for so-called “service” organizations --- Staff Before Service.
　　 How often, for example, have you queued for what seems like hours at the Post Office or the supermarket because there were not enough staff on duty to man all the service grilles or checkout counters? Surely in these days of high unemployment it must be possible to hire cashiers and counter staff. Yet supermarkets, hinting darkly at higher prices, claim that uncovering all their cash registers at any one time would increase operating costs. And the Post Office says we cannot expect all their service grilles to be occupied “at times when demand is low”.
　　  It is the same with hotels. Because waiters and kitchen staff must finish when it suits them, dining rooms close earlier or menu choice is cut short. As for us guests, we just have to put up with it. There is also the nonsense of so many friendly hotel night porters having been thrown out of their jobs in the interests of “efficiency” and replaced by coin-eating machines which offer everything from lager to laxatives (从贮藏啤酒到通便剂). Not to mention the tea-making kit in your room: a kettle with a mixed collection of tea bags, plastic milk boxes and lump sugar. Who wants to wake up to a raw teabag? I do not, especially when I am paying for “service”.
　　Can it be stopped, this worsening of service, this growing attitude that the customer is always a bore? I angrily hope so because it is happening, sadly, in all walks of life.
　　Our only hope is to hammer home our anger whenever and wherever we can and, if all else fails, bring back into practice that other, older slogan --- Take Our Deal Elsewhere.
【小题1】The writer feels that nowadays customers __________.

A．not having enough male staff on duty

B．difficulties in hiring more efficient staff

C．lack of cooperation between staff members

D．not providing enough staff on purpose to reduce budget

A．be patient when queuing before checkout counters

B．put up with the rude manners of the staff

C．try to control his temper when ill-treated

D．go to other places where good service is available

C
　　This summer vacation,Xiaokai,a high school student in Guangzhou,planned to spend his time surfing the Internet,playing basketball and watching TV.
　　But Xiaokai's parents tried to make him read some classics at home.In their yees,reading the classics would do his son much more good than other activities.
　　Though his room was full of the classic books,he had just finished reading one of them,The Old Man and the Sea.
　　"I picked up the book just because it was not very thick,"he said."Nothing impressed me at all after reading."
　　Xiaokai is not alone in today's China.Now most of the teenagers are fond of reading martial arts stories,cartoons and popular magazines.Theose classics cannot get them interested at all.
　　Parents areworrying about this phenomenon(现象).They always tell their chilren to read the classsics,which is supposed to help their children improve their academic studies.
　　Ms Li made a classics reading plan for her daughter,but her daughter refused to carry it away.She just finished less than 10 pages of the Dream of Red Chamber(阁楼) during the whole summer vacation. Ms Li sighed,"What's wrong with the children today?"
　　It is the same with teachers.One middle school Chinese teacher once prepared a chart(图表) of Interpersonal relationship in the best-known novel Dream of Red Chamber for his students. They were asked to remember how the characters are related to each other while preparing for the final exam.
　　To improve the situation in which the fastfood culture (快餐文化) seems to be winning over teenagers,parents are expected to understand their children's interests, and guide them to read the books instead of forcing them,according to some experts.It is not necessary for the kids to read the classics in their childhood.They can read classics after having their own life experience.
　　64.Xiaokai read only one classic book because _______.
　　A.he didn't have more
　　B.he wasn't interested in the classics
　　C.it took him a lot of time
　　D.he just acted on his parents' advice
　　65.When the writer says"Xiaokai is not alone",she means that ________.
　　A.many others don't like classics either
　　B.some parents and teachers support Xiaokai
　　C.Xiaokai is not the family's only child
　　D.Xiaokai often reads together with others
　　66.Which belong,or belongs,to the fastfood culture according to the article?
　　A.The old Man and the Sea.
　　B.The Dream of Red Chamber.
　　C.Martial arts stories.
　　D.The books filling up Xiaokai's room.
　　67.Who would be more likely to stand on the side of that Chinese teacher?
　　A.The students.    B.The parents.      C.The experts.     D.The writer.