The manager spoke highly of such ___________ as loyalty, courage and truthfulness shown by his employees.

When we think of leadership, we often think of strength and power. But what are these really, and how do they operate?

Leadership today is not about forcing others to do things, If this is even possible. it is short-term , and tends to backfire. If you order someone to do something against their will. they may do it because they feel they must , but the anger they feel will do more harm in the long-term , They will also experience fear.

Fear causes the thinking brain to shut down, making the person unable to function at his or her best . If they associate you with this emotion of fear. They will become less functional around you , and you will have succeeded in not only shooting yourself in the foot . but possibly making a very good employee or partner unable to perform effectively . Fear has no place in leadership.

The way we influence people in a lasting way is by our own character, and our understanding and use of emotion. We can order someone to do something , which may be part of the work day; or we can employ them at the emotional level , so they became fully devoted to the projects and provide some of their own motivation(积极性)。Today’s work place is all about relationships as a human being as well as a worker. Everyone produces just a bit more for someone they like. Leaders understand the way things work. They know the pay check is not the single most motivating factor (因素) in the work life of most people.

The true strength of leadership is an inner strength that comes from the confidence of emotional intelligence---knowing your own emotions, and how to handle them, and those of others . Developing your emotional intelligence is the single best thing you can do if you want to develop your relationships with people around you, which is the key to the leadership skills .

52. An employee may have a feeling of fear in the work place when___.

A. he is forced to do things                 B. be cannot work at his best

C. . he feels his brain shut down          D. he thinks of his work as too heavy

53. Which of the following is TRUE according to the passage?

A. People tend to associate leadership with fear

B. Working conditions affect people’s physical health

C. Good relationship is the key to business success

D. Smart people are more functional in the work place.

54. To positively influence employees a leader should first of all __

A. provide better suggestions               B. develop his own personality

C. five his employees a pay raise          D. hide his own emotion of fear

55.Good leadership is mainly seen in a leader’s ability to___

A . provide a variety of project for employees     B. help raise employee’s living standards

C. give employees specific instructions               D. deal wisely with employees’ emotions

第三部分:阅读理解(共20小题,每小题2分,满分40分)
阅读下列短文,从每题所给的四个选项（A、B、C和D）中,选出最佳选项。
A
A lot of management training each year for Circle K Corporation, a national chain of convenience stores. Among the topics we address in our course is the retention（保护力） of quality employees-a real challenge to managers when you consider the pay scale（标准）in the service industry. During these discussions, I ask the participants（参加者）, “What has caused you to stay long enough to become a manager?” Some time back a new manager took the question and slowly, with her voice almost breaking, said, “It was a ＄19 baseball glove.”
Cynthia told the group that she originally took a Circle K clerk job as an interim（临时的） position while she looked for something better. On her second or third day behind the counter, she received a phone call from her nine-year-old son, Jessie. He needed a baseball glove for Little League. She explained that as a single mother, money was very tight, and her first check would have to go for paying bills. Perhaps she could buy his baseball glove with her second or third check. When Cynthia arrived for work the next morning, Patricia, the store manager, asked her to come to the small room in the back of the store that served as an office. Cynthia wondered if she had done something wrong or left some part of her job incomplete from the day before. She was concerned and confused.
Patricia handed her a box. “I overheard you talking to your son yesterday,” she said, “and I know that it is hard to explain things to kids. This is a baseball glove for Jessie because he may not understand how important he is, even though you have to pay bills before you can buy gloves. You know we can’t pay good people like you as much as we would like to; but we do care, and I want you to know you are important to us.”
The thoughtfulness, empathy and love of this convenience store manager demonstrates vividly that people remember more how much an employer cares than how much the employer pays. An important lesson for the price of a Little League baseball glove.
56．Among many of the problems in the service industry, what is talked about in this passage, is___
A．how to ensure his employees’ high pay
B．how to attract more customers
C．how to look carefully after the employees
D．how to keep the good employees from leaving
57．Although a new manager, Cynthia would do her job well in keeping quality employees because she________.
A．had mastered all the courses for the manager
B．had already formed good relationship with the employees
C．know the way how to deal with her employees
D．had her own personal experience
58．This passage shows us that to run a business well it is necessary for managers to let their employees know________
A．how much they can get for their job.
B．what good positions they can get later
C．they are very necessary to the business  
D．they are nice as well as useful
59.The story told in this passage tells us that employees care about____________   
A．only how large a pay they can get
B．love from the managing people rather than only money
C．if their children could be properly taken care of
D．what position they can be offered

When we think of leadership, we often think of strength and power. But what are these really, and how do they operate?
Leadership today is not about forcing others to do things. If this is even possible, it is short-term, and tends to backfire. If you order someone to do something against their will, they may do it because they feel they must, but the anger they feel will do more harm in the long-term. They will also experience fear.
Fear causes the thinking brain to shut down, making the person unable to function at his or her best. If they associate you with this emotion of fear, they will become less functional around you, and you will have succeeded in not only shooting yourself in the foot, but possibly making a very good employee or partner unable to perform effectively. Fear has no place in leadership.
The way we influence people in a lasting way is by our own character, and our understanding and use of emotion. We can order someone to do something, which may be part of the work day; or we can employ them at the emotional level, so they became fully devoted to the projects and provide some of their own motivation（积极性）. Today’s work place is all about relationships.
Anyone works harder in a positive environment in which they’re recognized and valued as a human being as well as a worker. Everyone produces just a bit more for someone they like. Leaders understand the way things work. They know the pay check is not the single most motivating factor （因素） in the work life of most people.
The true strength of leadership is an inner strength that comes from the confidence of emotional intelligence---knowing your own emotions, and how to handle them, and those of others. Developing your emotional intelligence is the single best thing you can do if you want to develop your relationships with people around you, which is the key to the leadership skills.
【小题1】An employee may have a feeling of fear in the work place when___.

阅读下面短文，掌握其大意，从每题所给的A、B、C、D四个选项中，选出最佳选项。

I had spent five exhausting years on my essay for my Ph. D．and was anxiously preparing for my oral boards (口头答辩)which were to be held in California, and I hada flight through Minneapolis, where I was to change.My flight was very late, and I was soon in an all-out run tomy flight. I had to stop to catch myon a moving sidewalk when Ia woman in her fiftieswith a carry-on bag.

I don't know, but I looked at her face and blurted out, “Are you going on Flight 567 to California?”

She responded, “Yes.”

“So am I,” I responded. “Give me your bag. I'll runand tell them to wait for you.” I took her bag and began running again.

Ionto the plane and told a flight attendant that one more passenger was behind me and to pleasethe plane for her. Imyself with her bag, and a few moments later she

arrived and was the last person on the planethey closed the doors and it. After the plane leveled off, Ithe bag to her, and she smiled at me and thanked me.

I didn't sleep a wink in the hotel and arrived at theat seven o'clock in the morning. Thekept me waiting for an hour in a room. I walked into the boardroom and was initially frightened by all thein their robes（长袍）. As I slowlyat the faces of all the board members, I noticed the bright face of a woman. She gave me a smilea young schoolgirl. It was the same woman whose bag I had carried ahead the night before. , whenever I made a mistake on any question, she did a great job of relaxing me.

A．prepared      B．caught      C．scheduled  D．bought

A．trains     B．buses C．planes       D．directions

A．catch     B．run    C．get    D．hold

A．flight     B．breath       C．bag   D．companion

A．greeted  B．met   C．noticed     D．sought

A．walking B．struggling C．carrying    D．dashing

A．how       B．why  C．what  D．where

A．suddenly       B．immediately     C．fast   D．ahead

A．raced     B．got    C．solved      D．opened

A．leave    B．hold  C．remain      D．stay

A．found   B．took  C．seated       D．occupied

A．after    B．when C．while D．before

A．left out B．set off      C．took off    D．started off

A．presented     B．sent   C．proved      D．showed

A．place    B．university C．palace       D．museum

A．meeting       B．board       C．essay D．argument

A．professors B．assistants     C．teachers    D．employees

A．started  B．watched    C．glanced     D．glared

A．like      B．as      C．of     D．from

A．In the end    B．No matter how C．What's more     D．Needless to say