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When difficult people expresses themselves orally, they generally want at least two things: they’ve been heard and they’ve been understood. As a good communicator should be a good listener, five steps are advocated toward good listening.

The first step is cooperating. How does a difficult person know that you’re listening and understanding? In fact, it’s through the way you look and sound while he is talking. You may help him to fully express his thoughts and feelings. You do this by nodding your head in agreement, making certain sounds of understanding.

When the person begins to repeat what’s been said, it’s a signal of step two: turning back. It means that you repeat back some words he is using, sending a clear signal that you’ve listening carefully and that you think what he is saying is important.

Having heard what he has to say, the next step is clarifying. At this point, you start to gather information about what is being communicated. Ask same open-ended questions, which will allow you to figure out what intention he is hoping to satisfy.

The fourth step is to summarize what you’ve heard. This allows you to make sure that both you and the difficult person the same page. When you do this, two things happen. First, if you’ve missed something, he can fill in the details. Second you’ve shown that you’re making an effort to understand completely. This increases possibility of gaining cooperation from him.

Having listened carefully, you’ve now arrived at the point of confirming with the person that he feels satisfied that his thoughts have been fully voiced. Ask if he feels understood.

Then enough sincere listening, questioning, and remembering are brought together, understanding is usually achieved and a difficult person becomes less difficult and more cooperative.

 

1.   ▲	Listen to understand
Reason	Difficult people hope they have been heard and2.   ▲  when they express themselves.
3.   ▲   towards listening	◆4.  ▲   in agreement and make some sounds of understanding while a difficult person is speaking. ◆Repeat some5.   ▲    that you have heard. ◆Collect information about the person’s expressions and find his 6.  ▲  . ◆Give a 7.  ▲   of what the person has said. ◆Confirm that the person gains8.  ▲   from speaking his thoughts.
Result	A difficult person will be9.  ▲   to cooperate with if understanding is achieved.
10.  ▲	You may unlock the doors to difficult people’s minds after you listen and understand.

 

 

Listening

Part 1

Listen to the passage and fill in the blanks below.

1．We will celebrate Christmas on ________, ________ ________ ________.

2．The evening before Christmas is called ________ ________.

3．Children put ________ ________ ________ their pillows before________ ________ ________ ________.

4．________ ________are the real Father of Christmas.

5．The children will meet the Father of Christmas ________ ________.

Part 2

Harry is a young American . He's going on holiday next week to Cooktown. He is talking on the telephone to his mother.

1．Listen to the dialogue and write down the answers.

1)When is he going? ________

2)What time is he leaving? ________

3)How is he travelling?________

4)What time does he arrives in Cooktown? ________

5)When is he corning back? ________

2．Read the following sentences. Put a tick after the sentence which is used in the dialogue.

1)When are you off?

(　　)

When are you leaving?

(　　)

2)Well, have a nice time!

(　　)

We'll have a nice time.

(　　)

3)I'll eat it when I get there.

(　　)

I'll need it when I get there.

(　　)

4)It gets very cold tonight.

(　　)

It gets really cold at night.

(　　)

5)Enjoy yourself.

(　　)

Enjoy your stay.

(　　)

6)Say “Hi” to Charlie from me, will you?

(　　)

Say “Hi” to Charlie for me, will you?

(　　)

Part 3

1．You are going to listen to two telephone messages. Write down the names of the people who called and the time they called.

Message 1:________, ________

Message 2: ________, ________

2．Listen to the tape again and answer the three questions.

I)What is the first caller asking the other person to do?

Write down the same words which the caller uses.

2)Why is the second caller asking the other person to do something? Write down the reason with only one sentence. ________

3)A．________ called at ________.

Caller's telephone number: ________.

Message: ________

B．called at ________.

Caller's telephone number: ________.

Message: ________

Chinese people ask us what kind of music we　　　　　　　　　　　　     1.——

listen to, and are surprised to find out what we don't　　　　 　　　　　　　　　　   2.——

listen pop music. One night three Chinese people　　　　　　 　　   　　　　 3.——

that asked us that question come to listen to us sing,　　　　　　  　　　　　　　　　　  4.——

After a night was over, they wanted to come　　　　　　　　　　 　　 　　 5.——

back on the next night, and then the next. One of them　　　　　　 　　　　     6.——

made this statement before we left: “Now I know why　　　　 　　　　 　　 7.——

you don't like pop music--these hymns are so beautifully.”　　　　 　　　　　　　　　　  8.——

This had much effect to us. It made us appreciate the　　　　   　　　　  　　 9.——

peaceful calmed music that is such a big part of our lives.　　   　　　　   　　 10.——

 

Chinese people ask us what kind of music we　　　　　　　　　　　　     1.——

listen to, and are surprised to find out what we don't　　　　 　　　　　　　　　　   2.——

listen pop music. One night three Chinese people　　　　　　 　　   　　　　 3.——

that asked us that question come to listen to us sing,　　　　　　  　　　　　　　　　　  4.——

After a night was over, they wanted to come　　　　　　　　　　 　　 　　 5.——

back on the next night, and then the next. One of them　　　　　　 　　　　     6.——

made this statement before we left: “Now I know why　　　　 　　　　 　　 7.——

you don't like pop music--these hymns are so beautifully.”　　　　 　　　　　　　　　　  8.——

This had much effect to us. It made us appreciate the　　　　   　　　　  　　 9.——

peaceful calmed music that is such a big part of our lives.　　   　　　　   　　 10.——

 

Listening

Part 1

Listen to the passage, and fill in the blanks below.

1．If you want to lose weight, don't eat ________ and take ________ ________.

2．There are ________ ________ for you, and you won't ________ ________.

3．In the first diet, you must drink ________ ________ ________ ________ ________ ________.

4．In the second diet, you should make the mixture with ________, ________ and ________.

5．You can lose weight by ________ ________ ________ ________.

Part 2

1．Five people are talking about their . After you hear each one, fill in the following sentences.

1)There is something wrong with the fast person's ________.

2)The second person's ________ hurts.

3)The third person's ________ is broken.

4)The fourth person's ________ hurts a lot.

5)The fifth person's ________ burnt his ________ badly.

2．How did the accidents happen?

1)I was ________ ________ ________ something on the lab table .

2)…and a ________ carne up ________ ________ very ________.

3)… and then she ________ her ________ ________ ________.

4)Two ________ ________ were ________ ________ the ball.

5)My little boy ________ a thermos (开水瓶)________ hot water ________ ________.

3．The following expressions are not the same as the ones on the tape. Listen again and make any necessary changes.

1)I was badly hurt.

→

2)My neck hurts quite badly.

→

3)I have a pain in my foot.

→

4)It hurt a lot.

→

5)It's not getting better now.

→

Part 3

Five people are talking about their holidays .

1．Tick the names of the people who are talking.

Bruce　　　 Charlie　　　 Zhou Lan　　　Fang Qun

Sun Yao　　 Tang Lan　　 Li Xiaojun　　 Gao Lei

2．Write down the names of tire five people in the table. Listen to the tape again. Where did each one go far his/her holiday? What did he/she do? Write down the information in the table under “WHERE” and “WHAT” .