题目列表(包括答案和解析)
It is impossible not to make a mistake at some points in your life. We may as well accept that some thing will go wrong and we will be to blame. It is therefore sensible to work out some strategies for apologizing, and the best way to apologize is by letter. This way you can take care over every work you write— which you can’t do if you say sorry to someone in person.
We all say or do something that we wish we hadn’t said or done. You may say something that accidentally hurts someone, or you may provide a service which doesn’t come up to the standards that a client or customer expected.
You may feel that it was a genuine mistake which couldn’t be avoided. Rather than dwell on the mistake, you should quickly try to remedy（修补）the problem. An effective letter of apology is an important part of that process.
For the contents of the letter, just remember TABS—Timing, Action, Brevity, Sincerity.
The timing of a letter of apology is essential—it must be sent as soon as possible. Any delay in our sending the letter will only compound(add to) the problem. In this case “Better late than never” is not the best motto! The longer you wait before you wait before writing a letter of apology, the more it will seem that you have been coerced（被迫）into writing it.
Although it is important to recognize what has gone before, it is also essential to detail the action you plan to take to rectify whatever it was you did wrong. Research has shown that some indication that you have thought about what future action you plan to take is always well received.
A letter of apology should be brief and the word “sorry” should appear no more than twice. Indicate that you are aware using it a second time—“once again, I am so sorry for…” or “as I said earlier, I am really sorry about…”. Finally, the tone of the letter has to be sincere. In fact, the combination of all the above factors will help in this respect.
And don’t think that letters are out of date in the email—oriented 21st century. An apology email can be worse than no apology at all!
72．What kind of advice does the text suggest about apologizing?
A．It’s a good idea to write a letter of apology as soon as something has gone wrong.
B．It’s a good idea to send several emails to apologize.
C．Write a long letter apologizing several times to make your point.
D．Wait to see how they react to your letter before planning to do anything.
73．What kind of things do you NOT apologize for?
A．A service that is not as good as it should be.
B．Genuine mistakes.
C．Car accidents.
D．Causing offence or hurt.
74．The underlined expression “Rather than dwell on the mistake” in the third paragraph means you _____.
A．should not waste time worrying about what happened.
B．should consider the problem
C．should forget about what happened.
D．should analyse who was at fault.
75．How can timing compound problems?
A．If you write immediately, they will be suspicious.
B．If you leave it for a few days, they will know it is your idea to write.
C．Waiting for a few days before you write will show your sincerity.
D．Waiting too long will make it worse because they won’t believe you mean it.
I was being interviewed by a senior manager for a big company. I told him honestly that the principal reason that I was interviewing with them was my need to keep my family in Boston. My wife had recently died of a heart attack. A job in Boston would help me reduce some pain for my 16-year-old daughter and me. It was important to me to keep her present high school.
Bruce, the interviewer, was politely kind, but he didn't search any further. He acknowledged(承认) my loss and, with great respect, moved on to another subject. After the next round of interviews, Bruce took me to lunch with another manager. Then he asked me to take a walk with him. He told me that he had lost his wife. And, like me, he had also been married 20 years and had 3 children. I realized that he had experienced the same pain as I had and it was almost impossible to explain to someone who had not lost a loved one. He offered his business card and home phone number and suggested that, should I need help or just want someone to talk to, I should feel free to give him a call. Whether I got the job or not, he wanted me to know that he was there if I ever needed help.
From that one act of kindness, when he had no idea if we could ever see each other again, he helped our family deal with one of life's greatest losses. He turned the normally cold business interview process into an act of earing and supporting for another person in a time of extreme need.
According to the passage, the interviewer, Bruce, was very .
A. generous B. kind C. happy D. mean
The underlined word "principal" in the first paragraph probably means .
A. main B. unimportant C. necessary D. possible
We can infer from this passage that .
A. the writer didn't get the job in the company
B. Bruce made the writer pass the interview
C. another manager also lost his wife
D. the business interview was cold
Which of the following statement is NOT true?
A. The writer's daughter was studying in Boston at that time.
B. Both the writer and the interviewer experienced the same pain.
C. Bruce was a senior manager of a big firm.
D. Bruce wanted to make Mends with him because he gave him his business card and home phone number.
Can you imagine being savagely attacked by a dog? What if the attack was so severe that your nose, lips and chin were completely destroyed? How would you feel about yourself? Would you be able to look at yourself in the mirror? And how do you think other people would treat you?
Isabelle Dinoire is someone who can answer all of these questions honestly and openly.
Last November Isabelle was attacked and mauled by her own dog. The attack was so severe that her lower face was damaged; it seemed, almost beyond repair. She was rushed to hospital and became the first person ever to have a face transplant.
With such severe injuries doctors offered Isabelle little hope that they would be able to repair the damage to her face using conventional surgery.
Shortly after being admitted, she came to the attention of Dr Bernard Devauchelle who, unlike other surgeons, believed there was an alternative: "We found ourselves saying, yes, it's clear this woman needs a transplant," he said.
Two days after the operation she saw her face in the mirror for the first time. She said "I was scared to look at myself, but when I did it was already marvelous and I couldn't believe it. I thought it would be blue and swollen but it was already beautiful."
Now, less than a year after her 15 hour operation, she’s trying to rebuild her life and there is no doubt how she feels about her new face: "I have been saved. Lots of people write saying that I need to go on, that it's wonderful. It's a miracle somehow."
Although there were ethical questions raised about their decision to carry out the procedure, the doctors who operated on Isabelle are quick to defend their decision.
One of them said "Was it possible for her to live without a face? It's easy to say we shouldn't have done the operation, but her life has changed, she goes shopping, goes on holiday, she lives again."
What would be the best title of the passage?
A. The first face transplant B. A successful face operation
C. The most severe damaged face D. The breakthrough of surgery
The writer uses the five questions at the beginning of the passage to ___________________.
A. tell the story about Isabelle Dinoire B. show a severe face damage event
C. draw the readers’ attention to the topic D. invite the readers to answer them
It can be concluded from Isabelle Dinoire’s remarks that___________________.
A. she was too shocked to see herself in the mirror
B. she was satisfied with the result of the operation
C. she thought her damaged face couldn’t be repaired
D.she looked more beautiful than before
According to the passage, which of the following is NOT true?
A. It seemed that it was impossible to recover Isabelle’s face using face transplant
B. After operation Isabelle thought she looked beautiful and rebuilt her life again
C. Some doctors had no better idea to repair the damage to Isabelle’s face
D. It was Dr Bernard Devauchelle who came up with the idea of face transplant
It is impossible not to make a mistake at some points in your life. We may as well accept that something will go wrong and we will be to blame. It is therefore sensible to work out some strategies for apologizing, and the best way to apologize is by letter. This way you can take care over every work you write— which you can’t do if you say sorry to someone in person.
We all say or do something that we wish we hadn’t said or done. You may say something that accidentally hurts someone, or you may provide a service which doesn’t come up to the standards that a client or customer expected.
You may feel that it was a genuine mistake which couldn’t be avoided. Rather than dwell on the mistake, you should quickly try to remedy（修补）the problem. An effective letter of apology is an important part of that process.
For the contents of the letter, just remember TABS—Timing, Action, Brevity, Sincerity.
The timing of a letter of apology is essential—it must be sent as soon as possible. Any delay in our sending the letter will only compound the problem. In this case “Better late than never” is not the best motto! The longer you wait before you wait before writing a letter of apology, the more it will seem that you have been coerced（被迫）into writing it.
Although it is important to recognize what has gone before, it is also essential to detail the action you plan to take to rectify whatever it was you did wrong. Research has shown that some indication that you have thought about what future action you plan to take is always well received.
A letter of apology should be brief and the word “sorry” should appear no more than twice. Indicate that you are aware using it a second time—“once again, I am so sorry for…” or “as I said earlier, I am really sorry about…”. Finally, the tone of the letter has to be sincere. In fact, the combination of all the above factors will help in this respect.
And don’t think that letters are out of date in the email—oriented 21st century. An apology email can be worse than no apology at all!
What kind of advice does the text suggest about apologizing?
A. It’s a good idea to write a letter of apology as soon as something has gone wrong.
B. It’s a good idea to send several emails to apologize.
C. Write a long letter apologizing several times to make your point.
D. Wait to see how they react to your letter before planning to do anything.
What kind of things do you NOT apologize for?
A. A service that is not as good as it should be.
B. Genuine mistakes.
C. Car accidents.
D. Causing offence or hurt.
The underlined expression “Rather than dwell on the mistake” in the third paragraph means you _____.
A. should not waste time worrying about what happened.
B. should consider the problem
C. should forget about what happened.
D. should analyse who was at fault.
How can timing compound problems?
A. If you write immediately, they will be suspicious.
B. If you leave it for a few days, they will know it is your idea to write.
C. Waiting for a few days before you write will show your sincerity.
D. Waiting too long will make it worse because they won’t believe you mean it.
I was being interviewed by a senior manager for a big company. I told him honestly that the principal reason that I was interviewing with them was my need to keep my family in Boston. My wife had recently died of a heart attack. A job in Boston would help me reduce some pain for my 16-year-old daughter and me. It was important to me to keep her present high school.
Bruce, the interviewer, was politely kind, but he didn't search any further. He acknowledged(承认) my loss and, with great respect, moved on to another subject. After the next round of interviews, Bruce took me to lunch with another manager. Then he asked me to take a walk with him. He told me that he had lost his wife. And, like me, he had also been married 20 years and had 3 children. I realized that he had experienced the same pain as I had and it was almost impossible to explain to someone who had not lost a loved one. He offered his business card and home phone number and suggested that, should I need help or just want someone to talk to, I should feel free to give him a call. Whether I got the job or not, he wanted me to know that he was there if I ever needed help.
From that one act of kindness, when he had no idea if we could ever see each other again, he helped our family deal with one of life's greatest losses. He turned the normally cold business interview process into an act of earing and supporting for another person in a time of extreme need.
【小题1】According to the passage, the interviewer, Bruce, was very .
| A．generous | B．kind | C．happy | D．mean |
| A．main | B．unimportant | C．necessary | D．possible |
| A．the writer didn't get the job in the company |
| B．Bruce made the writer pass the interview |
| C．another manager also lost his wife |
| D．the business interview was cold |
| A．The writer's daughter was studying in Boston at that time. |
| B．Both the writer and the interviewer experienced the same pain. |
| C．Bruce was a senior manager of a big firm. |
| D．Bruce wanted to make Mends with him because he gave him his business card and home phone number. |
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