D
It had been a long time since I had been to Jacksonville, Florida. I had driven to town hoping to see the old barber shop where my hair had been cut as a child.     
I parked my truck and decided to try and locate a telephone to see if the Florida Barber College had moved to a new location.   
After walking about a block I saw an open shoe store. I walked inside and asked if I could use their telephone book. Unable to find a listing for the Barber College, I picked out the number of a local beauty salon, hoping they might tell me if the barber college was still in business. The number was busy, so I decided to wait and try again in a few minutes.
As the salesman and I stood talking the front door opened and a young man about twenty came into the store pushing himself in a wheelchair. “I need a new pair of shoes,” said the customer. As he turned the corner, there was a blanket across his lap. I was shocked to see that the young man had no legs.
“A gift for a friend?” I asked the boy. “No,” he replied. They are for me,” he continued, with a smile on his face. I just smiled back and watched to see what would happen next.
“What type of shoe would you like?” asked the clerk. “How about a pair of cowboy boots?” The man pointed to the back wall where three or four pairs of boots were displayed. The salesman, sharply turning, headed off to the backroom.
“Isn’t this fun?” the boy asked me. I moved my hand to let him know that I did not understand his question. “When I was a kid, my parents used to buy me a new pair of shoes every year. That was such a wonderful feeling. Something I have never forgotten. The smell of the leather and the pride I felt when I walked around the store showing off my new shoes.”
The salesman came walking down the aisle with a large box. He sat it down on the floor, took out one boot and handed it to the young man. The boy closed his eyes. He placed the boot against his nose, and drew in a large breath. I did not know what to say as tears began to fall on the young man’s cheeks. “What type of accident did you have?” I asked him. “Farm accident,” he said, as he tried to clear his voice.
“Do you want the cowboy boots?” the salesman asked him. 
“Oh, yes!” he answered.
“I see buying a new pair of shoes still gives you that good feeling you talked about,” I told the young man, as I smiled. 
“Yes it does.” he said “And I may have someone, and his feet to share it with some day.” 
67. Why did the young man want to buy a new pair of shoes?
A. Because he bought a pair every year.
B. Because he wanted to send a new pair to a friend.
C. Because he hoped to keep it for memory.
D. Because he enjoyed the feeling of possessing a new pair.
68. The author writes about the barber shop at the beginning of the article in order to _______.
A. introduce the background of the story
B. see if the Barber College had moved to a new location
C. find a listing for the Barber College       D. pick out a local beauty salon
69. How did the author feel when he saw a young man without legs buying a pair of shoes?
A. Unexpected.     B. Proud.    C. Sympathetic.    D. Superior.
70. What can you conclude from the passage?
A. The young man was a stubborn person.      B. The author was a man of understanding.
C. The cowboy boots were fashionable then.   D. The disabled envied much those healthy.

A TAXI driver taught me a million dollar lesson in customer satisfaction and expectation. Inspiring speakers charge thousands of dollars to give his kind of training to corporate directors and staff.  It cost me only a ＄12 taxi ride.

I had flown into Dallas just for the purpose of calling on a client. Time was important and my plan included a quick turn – around trip from and back to the airport. A clean taxi pulled up.

The driver rushed to open the passenger door for me and made sure I was comfortably seated before he closed the door. As be got in the driver’s seat, he mentioned that the neatly folded Wall Street Journal next to me for my use. He then showed me several tapes and asked me what type of music I would enjoy.

Well! I looked around for a “Candid Camera!” Wouldn’t you? I could not believe the service I was receiving! I took the opportunity to say, “Obviously you take great pride in you work. You must have a story to tell.”

“You bet,” he replied, “I used to be in Corporate America. But I got tired of thinking my best would never be good enough. I decided to find my right position in life, somewhere I could feel proud of being the best I could be.

I knew I would never be a rocket scientist, but I love driving cars, being of service and feeling like I have done a full day’s work and done it well. I evaluated my personal property and, I became a taxi driver!

One thing I know for sure, to be good in my business I jus have to meet the expectations of my passengers. But, to be GREAT in my business, I have to EXEED the customer’s expectations! I like the sound of being ‘great’ better than just being ‘average’. ”

Did I tip him big time? You bet!

 The taxi driver taught me a great life lesson: Go an extra mile when providing any service to others. And there is no good or bad job you can make any job good.

What lesson did the author learn from the taxi driver?

    A．How to make the best use of time.

    B．How to do better in the service business.

    C．How to turn an interest into your career.

    D．How to become a motivational speaker.

Why did the author look around for a “Candid Camera”?

    A．Because he was afraid he would be photographed in the cab.

    B．Because he was worried what the driver could be up to.

    C．Because he was amazed by the way the driver was treating him.

    D．Because he wasn’t interested in the tapes offered by the driver

It can be inferred from the story that          .

    A．the taxi driver couldn’t accept just being average

    B．the author was anxious to get back to meet a client

    C．when the author waited for a taxi at the airport, he was not in a rush

    D．the taxi driver loved to play his favorite music during rides

According to the story, the taxi driver        .

    A．was dissatisfied wit his present job

    B．was once often rewarded for being a model worker

    C．enjoyed offering his customers more than they expected

    D．was forced to become a taxi driver to support his family

Frank Woolworth was born in Rodman, New York, in 1852. His family were very poor farmers, and there was never enough to eat. Frank decided he did not want to be a farmer. He took a short business course, and went to work as a salesman in a large city.

Woolworth realized he had a natural skill for showing goods to attract people’s interest, but he soon learned something more important. One day his boss told him to sell some odds and ends (小商品) for as much as he could get. Frank put all these things on one table with a sign which said FIVE CENTS EACH. People fought and pushed to buy the things and the table was soon cleared.

Soon afterwards, Woolworth opened his own store, selling goods at five and ten cents. But he had another lesson to learn before he became successful. That is, if you want to make money by selling low-price goods, you have to buy them in large quantities directly from the factories. Once, for example, Woolworth went to Germany and placed an order for knives. The order was so large that the factory had to keep running 24 hours a day for a whole year. In this way, the price of the knives was cut down by half.

By 1919, Woolworth had over 1000 stores in the US and Canada, and opened his first store in London. He made many millions and his name became famous throughout the world. He always run his business according to strict rules, of which the most important was: “ THE CUSTOMER IS ALWAYS RIGHT.”

1. Frank took a short business course in order to _________.

A．get away from the farm                   B．learn something from a salesman

C．earn more money for his family             D．get enough to eat.

2. Frank sold the odds and ends quickly because _________.

A．he had put the goods on a table in a very nice way.

B．he cut down the price by half

C．he knew how to get people to buy his goods.

D．the sign he put on the table was well designed.

3. The price of the knives was cut down by half because ________.

A．the factory workers worked 24 hours a day.

B．knives were ordered in large quantities directly from the factory.

C．the knives were made in Germany, where labour was cheap.

D．the knives were produced in one factory.

4. ________ make Woolworth a world-famous man.

A．His business skills and his wealth

B．The low price of the goods he sold

C．His trip to Germany and his huge order of knives

D．His natural skill for showing things

5. The belief that “ The customer is always right” suggests that ________.

A．whenever there is a quarrel between the customer and shop assistant, the customers are always right.

B．If you want to succeed, the rule is the only way.

C．stores must always follow the customer’s orders if they want to make more money.

D．stores should do their best to meet the customer’s needs if they want to be successful.

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1.How long does it take the battery to charge up an iPhone?

A. 15 minutes.     B. 30 minutes.    C. 1.5 hours.     D. 3 hours.

2.What is special about the battery?

A. It is built in an iPhone.

B. It is the smallest of its kind.

C. It can also be used as a charger.

D. It keeps power for about 30 days.

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A. P.S.            B. B.L.           C. M.C.           D. T.K.

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