One day a few years ago we had a guest of the uninvited variety. In fact, this uninvited guest was a bird--- a(n) __1__, to be more precise(精确地).
“What’s that?” I asked when I first heard the thump(重击声). “It sounds like Joe is outside playing basketball,” my wife, Anita, said. She paused and __2__ more devotedly. “It’s coming from the __3__.” she said. “Maybe it’s one of the little __4__”.
We rushed out the door. Jonathan, our youngest, was easy to make __5__. “If he’s making holes in the wall again…” I said as I searched there. No children at all. But there was that __6_ again, coming from right up there.
And that’s when I __7__ the sparrow. It was flying __8__ just inches below the ceiling. It was clearly trying to __9__, but couldn’t see that the way out wasn’t up, but down and out through the open _10__. So the bird continued beating its wings and hitting its head against the __11__.
“Poor thing,” Anita said. “It must be __12__.”
“Well, maybe it’s because of me,” I said as I moved toward it. I tried to show the bird how to glide (滑翔) down a few feet so it could get outside, __13__ that only seemed to frighten it more.
“Why don’t we just __14__?” Anita suggested. “I’m sure he’ll __15__ eventually.”
So we went back into the house, where we continued to hear the ongoing struggle. Then suddenly, it was __16__. We looked into the garage, and our uninvited guest was __17__.
“See?” Anita said. “I told you he would make it.”
“Yeah,” I said. “But how many knocks on the head did it __18__ him?”
I’ve thought about that little sparrow through the years. Just like that sparrow, we often meet situations we don’t know how to __19__. Born to go upward, we don’t __20__ consider the possibility that something good might happen if we stop flapping(拍打) around and just glide down a little bit.

One day while shopping in a small town in southern California，it was my misfortune to be approached by a clerk whose personality conflicted with mine. He seemed most unfriendly and not at all concerned about my intended purchase. I bought nothing，and marched angrily out of the store. My hostility（敌意） toward that clerk increased with each step.
On the outside，standing by the road，was a dark­skinned young man in his early twenties. His expressive brown eyes met and held mine，and in the next instant a beautiful, dazzling smile covered his face. I gave way immediately. The magnetic（磁力的） power of that smile dissolved all bitterness within me，and I found the muscles in my own face happily responding（回应）.
“Beautiful day，isn't it？”I remarked，in passing. Then，I turned back.“I really owe you a debt of gratitude，”I said softly.
His smile deepened, but he made no attempt to answer．A Mexican woman and two men were standing nearby．The woman stepped forward and volunteered, "Sir, but he doesn't speak English．Do you want me to tell him something?" In that moment I felt transformed（改变）．The young man's smile had made a big person of me．My friendliness and good will toward all mankind stood ten feet tall．
"Thank you?" The woman seemed slightly puzzled．
I gave her arm a friendly pat as I turned to leave．"Just tell him that," I insisted．"He'll understand．I am sure !"
Oh, what a smile can do! Although I have never seen that young man again, I shall never forget the lesson he taught me that morning．From that day on, I became smile-conscious, and I practice the art anywhere and everywhere, with everybody．
【小题1】Why did the author leave the store angrily?

One day while shopping in a small town in southern California, it was my misfortune to be approached by a clerk．He seemed most unfriendly and not at all concerned about my intended purchase．I bought nothing, and marched angrily out of the store．
On the outside was a dark-skinned young man in his early twenties．His expressive brown eyes met and held mine, and in the next instant a beautiful, bright smile covered his face．I gave in immediately．The power of that broad smile dissolved all bitterness within me, and I felt the muscles in my own face happily responding．
"Beautiful day, isn't it?" I remarked, passing．Then I turned back．"I really owe you a debt of thanks," I said softly．
His smile deepened, but he made no attempt to answer．A Mexican woman and two men were standing nearby．The woman stepped forward and volunteered, "Sir, but he doesn't speak English．Do you want me to tell him something?" In that moment I felt transformed．The young man's smile had made a big person of me．My friendliness and good will toward all mankind stand ten feet tall．
“Yes,” my reply was enthusiastic and sincere, “tell him I said, ‘Thank you!’”
“Thank you?” The woman seemed slightly puzzled．
I gave her arm a friendly pat as I turned to leave．"Just tell him that," I insisted．"He'll understand．I am sure!"
Oh, what a smile can do! Although I have never seen that young man again, I shall never forget the lesson he taught me that morning．From that day on, I became smile-conscious, and I practice the art diligently anywhere and everywhere, with everybody．
【小题1】 Why did the author leave the store angrily?

One day while shopping in a small town in southern California, it was my misfortune to be approached by a clerk．He seemed most unfriendly and not at all concerned about my intended purchase．I bought nothing, and marched angrily out of the store．
On the outside was a dark-skinned young man in his early twenties．His expressive brown eyes met and held mine, and in the next instant a beautiful, bright smile covered his face．I gave in immediately．The power of that broad smile dissolved all bitterness within me, and I felt the muscles in my own face happily responding．
"Beautiful day, isn't it?" I remarked, passing．Then I turned back．"I really owe you a debt of thanks," I said softly．
His smile deepened, but he made no attempt to answer．A Mexican woman and two men were standing nearby．The woman stepped forward and volunteered, "Sir, but he doesn't speak English．Do you want me to tell him something?" In that moment I felt transformed．The young man's smile had made a big person of me．My friendliness and good will toward all mankind stand ten feet tall．
“Yes,” my reply was enthusiastic and sincere, “tell him I said, ‘Thank you!’”
“Thank you?” The woman seemed slightly puzzled．
I gave her arm a friendly pat as I turned to leave．"Just tell him that," I insisted．"He'll understand．I am sure!"
Oh, what a smile can do! Although I have never seen that young man again, I shall never forget the lesson he taught me that morning．From that day on, I became smile-conscious, and I practice the art diligently anywhere and everywhere, with everybody．
【小题1】Why did the author leave the store angrily?

One day while shopping in a small town in southern California, it was my misfortune to be approached by a clerk．He seemed most unfriendly and not at all concerned about my intended purchase．I bought nothing, and marched angrily out of the store．
On the outside was a dark-skinned young man in his early twenties．His expressive brown eyes met and held mine, and in the next instant a beautiful, bright smile covered his face．I gave in immediately．The power of that broad smile dissolved all bitterness within me, and I felt the muscles in my own face happily responding．
“Beautiful day, isn’t it?” I remarked, in passing．Then I turned back． “I really owe you a debt of thanks,” I said softly．
His smile deepened, but he made no attempt to answer．A Mexican woman and two men were standing nearby．The woman stepped forward and volunteered, “Sir, but he doesn't speak English．Do you want me to tell him something?” In that moment I felt transformed．The young man's smile had made a big person of me．My friendliness and good will toward all mankind stand ten feet tall．
“Yes,” my reply was enthusiastic and sincere, “tell him I said, ‘Thank you’!”
“Thank you?” The woman seemed slightly puzzled．
I gave her arm a friendly pat as I turned to leave． “Just tell him that,” I insisted. “He'll understand．I am sure!”.
Oh, what a smile can do! Although I have never seen that young man again, I shall never forget the lesson he taught me that morning．From that day on, I became smile-conscious, and I practice the art diligently anywhere and everywhere, with everybody．
【小题1】Why did the author leave the store angrily?