Complaints(投诉) should be made to a responsible person. Go back to the shop where you bought the goods, taking with you any receipt(收据) you may have. Ask to see the seller in a large store. In a small store the assistant may also be the owner so you can complain directly. In a chain store, ask to see the manager. If you telephone, ask the name of the person who handles your enquiry, otherwise you may never find out who deals with the complaint later.

Even the bravest person finds it difficult to stand up in a group of people to complain, so if you do not want to do it in person, write a letter. Stick to the facts and keep a copy of what you write. At this stage, you should give any receipt number, but you should not need to give receipts or other papers to prove you bought the article. If you are not satisfied with the answer you get, or if you do not get a reply, write to the managing director of the firm, store, or organization. Be sure to keep copies of your own letter and any you receive.

If your complaint is a just one, the shopkeeper may offer to replace or repair the faulty article. You may find it an attractive solution. In certain cases you may have the right to refuse the goods and ask for the money back, but this is when you have hardly used the goods and have acted at once. Even when you cannot refuse the goods you may be able to get some money back as well. And you have suffered some special loss, if, for example, a new washing machine tears your clothes, you might receive money to repair them.

60. The shoppers may make a complaint because ____.

A.they dislike causing a fuss(大惊小怪)

B.it doesn’t do what is claimed(要求) for it

C.the article is not up to standard

D.they are at fault in buying the article

61. If you write a letter to complain, _____.

A.it is important to keep a record of what you say

B.it is necessary to send receipts

C.say how you feel about the matter

D.ask what receipt numbers you should give

62. You can demand your money back only if ____.

A.the article cannot be replaced or repaired

B.you have gone back immediately

C.the article has not gone up in price since you bought it

D.the article has defects(缺陷)

63. You may be able to claim extra money when ____.

A.you have been hurt

B.you can’t find something special

C.damage has been caused by the faulty article

D.your clothes have been torn or lost

Complaints(投诉) should be made to a responsible person. Go back to the shop where you bought the goods, taking with you any receipt(收据) you may have. Ask to see the seller in a large store. In a small store the assistant may also be the owner so you can complain directly. In a chain store, ask to see the manager. If you telephone, ask the name of the person who handles your enquiry, otherwise you may never find out who deals with the complaint later.

Even the bravest person finds it difficult to stand up in a group of people to complain, so if you do not want to do it in person, write a letter. Stick to the facts and keep a copy of what you write. At this stage, you should give any receipt number, but you should not need to give receipts or other papers to prove you bought the article. If you are not satisfied with the answer you get, or if you do not get a reply, write to the managing director of the firm, store, or organization. Be sure to keep copies of your own letter and any you receive.

If your complaint is a just one, the shopkeeper may offer to replace or repair the faulty article. You may find it an attractive solution. In certain cases you may have the right to refuse the goods and ask for the money back, but this is when you have hardly used the goods and have acted at once. Even when you cannot refuse the goods you may be able to get some money back as well. And you have suffered some special loss, if, for example, a new washing machine tears your clothes, you might receive money to repair them.

1 The shoppers may make a complaint because ____.

A.they dislike causing a fuss(大惊小怪)

B.it doesn’t do what is claimed(要求) for it

C.the article is not up to standard

D.they are at fault in buying the article

2. If you write a letter to complain, _____.

A.it is important to keep a record of what you say

B.it is necessary to send receipts

C.say how you feel about the matter

D.ask what receipt numbers you should give

3. You can demand your money back only if ____.

A.the article cannot be replaced or repaired

B.you have gone back immediately

C.the article has not gone up in price since you bought it

D.the article has defects(缺陷)

4. You may be able to claim extra money when ____.

A.you have been hurt

B.you can’t find something special

C.damage has been caused by the faulty article

D.your clothes have been torn or lost

第四节 完形填空（共20题，每小题1.5分，满分30分）

阅读下面短文，从短文后各题的A、B、C、和D四个选中选出适合填入对应空白处的最佳选项，并在答题卡上将该选项涂黑。

On a cold winter morning, my mother and I were walking home from a pizza store. We were dressed warmly and equipped with the video we had been  26   to watch. I was feeling a little  27  , as I was carrying our shopping bags of snacks and the video.

They were so heavy that I decided to  28   some things. So I started to walk towards the garbage can when I noticed a poor man  29   his bike out of the restaurant in front of us. He held a paper bag with his dirty hand. He  30   over to another nearby garbage can and started  31  it.

I suddenly felt very  32  . I knew this man would take all he could get,  33  I walked up to him and 34  the drink and some snacks over to him. The man, with lines on his face and wrinkles on his forehead, looked up in  35  and took what I gave him.

A huge smile 36  across his face and this 37  me to feel indescribable satisfaction. I felt like I couldn’t be  38  with myself, but then he said: “Wow, first someone gives me this sandwich, then this drink, and now some  39  food; this is my daughter’s  40  day!”

He thanked me happily and started off  41  his bike. I even heard him whistling a song as he rode away.

I now 42  what is meant by the saying “giving is getting”. Everyone in the world needs help, everyone can  43  help and everyone will be helped by showing  44  .

The image of that man’s happiness caused by my small gift appears in my mind  45  I have the chance to do something nice.

26．A．drinking       B．eating           C．dying           D．living

27．A．excited                  B．puzzled         C．tired                    D．satisfied

28．A．pick out          B．eat up            C．put down       D．throw away

29．A．running                 B．walking           C．dragging        D．pulling

30．A．headed           B．rode               C．ran                D．fled

31．A．breaking into  B．looking through C．staring at     D．searching for

32．A．cold             B．afraid             C．guilty            D．content

33．A．but                     B．because            C．so                 D．if

34．A．turned           B．thought           C．took               D．handed

35．A．surprise        B．detail               C．case                     D．return

36．A．disappeared    B．paused             C．existed             D．spread

37．A．made              B．forced             C．caused            D．gave

38．A．sadder             B．angrier            C．happier            D．crazier

39．A．cheap             B．tasty                C．clean               D．useful

40．A．lucky              B．busy                C．interesting       D．quiet

41．A．by                       B．on                   C．in                   D．with

42．A．remember        B．understand       C．appreciate      D．recognize

43．A．refuse            B．receive            C．offer               D．find

44．A．kindness          B．eagerness         C．willingness       D．braveness

45．A．every time      B．last time                C．atother times          D．next time

Exceptional children are different in some ways from others of the same age. For these children to   31   their full adult potential, their   32   must suit those differences.

    Although we focus on the needs of exceptional children, we   33   ourselves describing their environment as well. While the leading actor on the stage   34   our attention, we also see the importance of the   35   players and the scenery of the   36   itself. Both the family and the society in which exceptional children live are often the   37   to their growth and development. And it is in the public schools that we find the full   38   of society’s understanding—the knowledge, hopes, and fears that are   39   to the next generation.

    Education in any society is a   40   of the society. We can see in it the strengths, the weaknesses, the hopes, the prejudices, and the  41  values of the culture itself. The great  42  in exceptional children shown in public education over the past thirty years   43   the strong feeling in our society that all   44  , whatever their special conditions, have a right to get the chance to fully develop their abilities.

    “All man are created equal.” We’ve    45    it many times, but it still has an important meaning for education in a democratic society.   46   the phrase was used by this country’s founders to express equality before the   47  , it has also been explained to mean equality of education. That   48   educational chance for all children—the right of each child to  49  help in learning to the limit of his or her ability, whether that ability is small or great. Recent  50  decisions have made certain of the right of children—disabled or not—to a suitable education, and have ordered that public schools take the necessary steps to provide that education.

1.A. see           B. develop                  C. come               D. expand

2.A. education               B. potential                C. school             D. family

3.A. feel                     B. find                      C. leave              D. prevent

4.A. pays          B. loses                    C. draws              D. sees

5.A. male                   B. female                  C. supporting         D. performing

6.A. play                    B. director                 C. theater            D. actor

7.A. place                   B. fact                      C. condition          D. key

8.A. system        B. equipment               C. expression         D. support

9.A. shown                  B. passed                  C. taken                      D. changed

10.A. tool           B. way                   C. science            D. mirror

11.A. central                B. extra                    C. special              D. ordinary

12.A. interest              B. joy                       C. surprise           D. disappointment

13.A. damages              B. exists                   C. shows              D. lacks

14.A. kids           B. adults                  C. teachers           D. citizens

15.A. spoken               B. heard                    C. known             D. discussed

16.A. When          B. Although          C. If            D. Because

17.A. society                B. leader                   C. law                 D. money

18.A. means         B. needs                 C. damages           D. changes

19.A. refuse                B. offer                    C. give                D. receive

20.A. school         B. court                 C. society            D. office