Our company, Eastern Energy, is here to help and provide you with personal advice on any matters connected with your bill or any other questions about your gas and electricity supply.

　 Moving Home

Please give as much notice as possible if you are moving home, but at least 48 hours required for us to make the necessary arrangements for your gas and electricity supply. Please telephone our 24-hour line at 0131 6753 219 with details of your move. In most eases we are happy to accept your meter reading on the day you move.

Meter Reading

　 Eastern Energy uses various types of meter ranging from the traditional dial meters to new technology digital display meters. Always read the meter from left to right, ignoring any red dials. If you require assistance, contact our 24-hour line at 0600 7310 310.

　 Energy Efficiency Line

　 If you would like advice on the efficient use of energy, please call our Energy Efficiency Line at 0995 7625 513. Please do not use this number for any other enquiries （询问）.

　 Special Services

　 Passwords -- you can choose a password so that, whenever we visit you at home, you will know it is us. If you want more information, please ring our helpline at 0995 7290 290.

Help and Advice

　 If you need help or advice with any issues, please contact us at 0131 6440 188.

　 Complaints （投诉）

　 We hope you will never have a problem or cause to complain, but, if you do, please contact our complaints handling team at PO Box 220, Stanfield, ST55 6GF or telephone us at 0131 6753 270.

Supply Failure

　 If you experience any problems with your electricity supply, please call free at 0600 7838 836, 24 hours a day, 7 days a week.

21. Who is this passage most probably written to?

A. People applying for energy supply.

B. People moving home.

C. Persons in need of help.

D. Energy users of Eastern Energy.

22. If you have any complaints, what should you do?

A. Make a call or send a mail.　　　　　 B. Contact Help and Advice.

C. Go to the company directly.　　　　　 D. Ask for special services.

23. According to the passage, which of the following is true?

A. You are not expected to read your own gas or electricity meters.

B. It is now cheaper to use gas than electricity as a form of heating.

C. You are not charged for the call when you report supply failure.

D. You should inform Eastern Energy of a change of address on arrival at your new home.

阅读理解

阅读下列短文，从所给的四个选项(A、B、C、D)中，选出最佳选项。

　　We can offer you a place at one of the best universities in Britain. We'll provide you with a choice of 150 first class courses developed especially to enable you to study in your own time, backed by the Open University's own special study methodOU supported open learning.

　　We'll give you the support of a personal teacher, and the chance to meet your fellow students. You can take one-off courses, diplomas (文凭), a degree or a postgraduate degree. Subjects available include: Computing, Business Management, Technology, Modern Languages, Social Sciences, English Law, Arts, Science, Mathematics, Education and Health & Social Welfare.

　　Whether you want to study to improve your jobs or for your own personal interest, there's almost certainly a course for you. If you haven't studied for a while, we'll help you get started. No previous (以前的) training or degrees are required, you just need a lively power of learning and a willingness to learn. It's real value for money and you can pay by monthly payments.

　　Open University course materials are of the highest quality and come in a variety of forms, including video and audio tapes as well as texts. The OU leads the world in its use of new technology for learning. A number of courses provide source material on CD Room. What else can the Open University offer you? The best way to find out is to use the coupon (息票) below or phone us today.

　　Send to: the Open University, PO Box 625, Milton Keynes MK76AAU99LX

　　□Please send me a copy of the Courses, Diplomas and BA/BSC Degrees instructions

　　□Please send me a copy of the postgraduate instructions

　　□Tick here if you have contacted (接触) the OU in the past Title ________ Initials________ Surnames ________

　　Address ________ postcode ________

　　Tel ________ Date of Birth ________ / ________/19________

OU hotline (24 hours) 0870 9000 301

Website: www. open. ac. uk/ advert/

Did you know?

　　●The OU is in the top 15% of all UK universities for teaching quality

　　●25% of all British MBAs* come from the OU

　　●Over 303,000 employers have offered chances to their staff on OU courses

　　●40,000 OU students are online from home

　　●There are 9 month courses and new diplomas as well as degrees

　　*AMBA Accredited

1．This is an advertisement of ________.

[　　]

A．inquiring(调查) English learning

B．setting up Open University

C．Selling books

D．attracting students

2．As a student of the Open University, you don't need to ________.

[　　]

A．buy any course materials

B．have lessons all the time at the university

C．choose which course to learn

D．pay any money for your study

3．The Open University can supply you with ________.

[　　]

A．a course for training your English

B．a classroom and a library for study

C．different kinds of free instructions

D．many kinds of jobs

4．We can learn from the text that ________.

[　　]

A．OU courses are popular in Britain.

B．Money for learning must be paid off at one time

C．We can't telephone the university during the night

D．People can't be employed without finishing OU courses.

完形填空

　　Living one's life is really like driving on a highway. First, to make a good driving,the driver must carefully examine the 1 of his car, just as he cares for his health for a good life. Once he enters into the highway, he must 2 certain rules for his own safety. It also can be said that he must obey certain rules of society when living as a decent (体面 的)adult. For example, on the highway, he is required to keep a constant speed which can be compared with his 3 activities through his life. Neither driving nor living must be taken at too high a speed or at too slow a speed. If he drives too 4 , the po-lice will give him a ticket, just as he will be arrested when he breaks the law. Acting too conservatively(保守地), he will be called an out-of-date person 5 the others driving at the proper speed. When he wants to change his lanes, he must give careful 6 to every direction of his car. It is sometimes dangerous to change the way of life unless he can be sure of completion by doing so. He 7 not make any unnecessary changing of lanes which gives him only danger. Finally,he must discover where he is now by recog-nizing some 8 appearing now and then. If he takes the wrong way, he must return to the right as 9 as he can. But he may thus lose time and energy both on the road and in life. On the whole, driving on a high-way and living one's life are both hard work. But if he is careful and serious enough, 10 will provide him much pleasure.