题目列表(包括答案和解析)
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阅读下面短文,并按照题目要求用英语回答问题。
When a consumer finds that something he or she bought is faulty or in some other way does not live up to what the producer says for it, the first step is to present the warranty(保单), or any other records that might help, at the store of buying.In most cases, this action will produce results.However, if it does not, there are various means the consumer may use to gain satisfaction.
A simple and common method used by many consumers is to complain directly to the store manager.In general, the “higher up” the consumer takes his or her complaint, the faster he or she can expect it to be settled.In such a case, it is usually settled in the consumer's favor, taking it as true that he or she has a just right.
Consumers should complain in person whenever possible, but if they cannot get to the place of buying, it is acceptable to phone or write the complaint in a letter.
Complaining is usually most effective when it is done politely but firmly, and especially when the consumer can show clearly what is wrong with what was bought in question.If this can't be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements.For example, “The left speaker doesn't work at all and the sound coming out of the right one is unclear” is better than “This tape recorder does not work.”
The store manager may advise the consumer to write to the producer, if so, the consumer should do this, stating the complaint as politely and as firmly as possible.But if a polite complaint does not achieve the expected result, the consumer can take a step further.He can threaten to take the seller to court or report the seller to a public organization responsible for protecting consumers’ rights.
1.According to the passage, what should you do first when you find what you’ve bought has a fault in it?(No more than 15 words)
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2.Please explain the underlined word in English.(No more than 5 words)
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3.According to the author, what is the most effective compliant about what was bought?(No more than 15 words)
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4.What is the main idea of the passage?(No more than 10 words)
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5.According to the passage, what is the last way a consumer has to use?(No more than 20 words)
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写作:短文改错
Hoffman,40,a former senior vice president of a financial company,had what she describes as “one of those extreme jobs.” “I loved working,” she says. But her career path reached a crossroad when her second child was born,and she left her job in February 2007. Hoffman is one of many people who have left the work force to take a break,but she has a position as a consultant.She has described this type of career detour(绕路) ----- which is more common for women than for men—as “off- ramping.” Typically it occurs when the balancing act of parenting and work becomes too tough.
A study by the center found that more than 90 percent of women who off-ramp want to on-ramp back into the work force eventually.But making the transition back to work is rarely easy,and it is even harder in this economic climate of layoffs and hiring freezes.
Considering some of the obstacles faced by on- rampers , a three-day program called “Greater Returns:Restarting Your Career” was held at Columbia University. The goal of the three days was to have them walk away with a big shot of confidence.
According to one school of thought, women looking to make a comeback might even have an advantage in the current economy,especially if they are looking for part-time or consultant positions that do not offer benefits. And a majority of on-rampers are women with extensive working experiences that could give them a slight advantage over less-experienced competition.
“You absolutely cannot be defensive about why you off-ramped,” Ms Hoffman says, “ defensive” would have put her into a hard situation if the Greater Returns program had had not taught her how to describe the years she spent at home.“I now feel confident talking to an employer and saying,‘ Yes,I have been out of the work force,but here is where I can make significant contributions.’”
1.What is the best title for the passage?
A.Off ramp:it is common
B.On ramp:it is easy
C.Off ramp or on ramp:it depends on confidence
D.Off ramp to on ramp:it can be a hard Journey
2.According to the passage,Greater Returns___________.
A.is intended to relieve the pressure of the jobless women
B.has all the jobless women restart their career
C.will build up the confidence of those in search of jobs
D.is to last a11 the year around for the jobless women
3.The main reason for the women’s off-ramping is that_________.
A.they have to suffer the sexual discrimination
B.they have to parent their children
C.they reach a crossroad of career
D.they have great work pressure
4.From what Ms.Hoffman says in the last paragraph,we can conclude________ .
A.she didn’t get advice from the Greater Returns program
B.she was defensive about her off-ramping
C.she didn’t get the job because she lied about her experience
D.she is off ramp partly due to her straightforward manner
5.Which job is easier to get for a woman off-ramper?
A.Regular workers. B.Casual workers.
C.Company managers. D.Bank clerks.
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