阅读下面短文，并按照题目要求用英语回答问题。

　　When a consumer finds that something he or she bought is faulty or in some other way does not live up to what the producer says for it, the first step is to present the warranty(保单), or any other records that might help, at the store of buying．In most cases, this action will produce results．However, if it does not, there are various means the consumer may use to gain satisfaction．

　　A simple and common method used by many consumers is to complain directly to the store manager．In general, the “higher up” the consumer takes his or her complaint, the faster he or she can expect it to be settled．In such a case, it is usually settled in the consumer's favor, taking it as true that he or she has a just right．

　　Consumers should complain in person whenever possible, but if they cannot get to the place of buying, it is acceptable to phone or write the complaint in a letter．

　　Complaining is usually most effective when it is done politely but firmly, and especially when the consumer can show clearly what is wrong with what was bought in question．If this can't be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements．For example, “The left speaker doesn't work at all and the sound coming out of the right one is unclear” is better than “This tape recorder does not work．”

　　The store manager may advise the consumer to write to the producer, if so, the consumer should do this, stating the complaint as politely and as firmly as possible．But if a polite complaint does not achieve the expected result, the consumer can take a step further．He can threaten to take the seller to court or report the seller to a public organization responsible for protecting consumers’ rights．

1．According to the passage, what should you do first when you find what you’ve bought has a fault in it?(No more than 15 words)

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2．Please explain the underlined word in English．(No more than 5 words)

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3．According to the author, what is the most effective compliant about what was bought?(No more than 15 words)

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4．What is the main idea of the passage?(No more than 10 words)

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5．According to the passage, what is the last way a consumer has to use?(No more than 20 words)

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七选五阅读－根据短文内容，从短文后的选项中选出能填入空白处的最佳选项。选项中有两项为多余选项。

　　Everyone knows that the Frenchmen are romantic, the Italians are fashionable and the Germans are serious．Are these just stereotypes(模式化观念或形象)or is there really such a thing as national character? And if there is, can it affect how a nation succeed or fail?

　　At least one group of people is certain that it can．A recent survey of the top 500 entrepreneurs(企业家)in the UK found that 70％ felt that their efforts were not appreciated by the British public．Britain is hostile(敌意的)to success, they said．It has a culture of jealousy．(嫉妒)　　1　　．Jealousy is sometimes known as the “green eyed monster” and the UK is its home．

　　Scientists at Warwich University in the UK recently tested this idea．They gathered a group of people together and gave each an imaginary amount of money．　　2　　．Those given a little were given the chance to destroy the large amount of money given to others－but at the cost of losing their own．Two thirds of the people tested agreed to do this．

　　　　3　　．But there is also conflicting evidence．The Organization for Economic Cooperation and Development recently reported that the UK is now the world's fourth largest economy．That is not bad for people who are supposed to hate success．People in the UK also work longer hours than anyone else in Europe．So the British people are not lazy, either．

　　“It is not really success that the British dislike,” says Carey Cooper, a professor of management at the University of Manchester Institute of Science and Technology．“It's people using their success in a way that seems proud or unfair or which separates them from their roots．”

　　　　4　　．They set out to do things in their ways．They work long hours．By their own efforts they become millionaires．　　5　　．It hardly seems worth following their example．If they were more friendly ,people would like them more．And more people want to be like them．

A．This seems to prove that the entrepreneurs were right to complain．

B．The one who owns most money in the end is the winner．

C．As a result, the survey said, entrepreneurs were “unloved, unwanted and misunderstood．”

D．It is not true that British people are born jealous of others success．

E．Some were given a little, others a great deal．

F．But instead of being happy they complain that nobody loves them．

G．Perhaps it is the entrepreneurs who are the problem．