Helen: Excuse me. Are you the manager here?

Jimmy: Yes. Can I help you?

Helen: I __1__ ____ ______ ______ these books.

Jimmy: What’s ___2__ _____?

Helen: When I opened it, I found that several pages were missing. Look!

Jimmy: Oh, ___3__ _____ ______ about that. I’ll ___4__ ____ ____ it right away. Can you __5___ ____ ____ ______?

Helen: Yes, __6___ ____ ____.

Jimmy: Thanks. Now if you’ll wait, I’ll be back _7___ ____ _______.

accurate　　 careful　 fast　 bad　　 happy　 patient

cheerful　 polite　 good　 final

I want you all to listen to me ___1____. We are losing all our customers because you behave __2___. In future, I want you all to smile __3__ at our customers. I want you to listen to them __4__ and speak to them __5__. I want you to work __6___ and add up all bills __7__. Customers don’t like mistakes. __8___, I want you all to dress _9__. Do all these things, and I’m sure we’ll work __10___ together.

11. loud ________

10. wonderful ______

9. shy ______　

8. busy _______　　　

7. safe _____　　　

6. bad ______　

4. gentle ________　　　　

3. true ___________