As waiters, we deal with customers every day and when something goes wrong, somehow we have the ability to keep on going．It’s our responsibility to　 16　 the customer．　　

I remember my first waiter job was at a fine restaurant. One afternoon，the manager informed all the cooks and waiters that a VIP group were coming for lunch. The group were　 17　 VIPs in the city’s fashion industry．

After the group arrived and got 　18　 comfortably, drinks were ordered. Normally, the head waiter would be in charge of wine service. However, the manager asked me to serve that afternoon. I had never done wine service, nor had l ever served a group of twelve．

I arranged 12 wine glasses on the tray and went to the table. As I set one of the glasses in front of the first customer, somehow I had　 19　 my grip and six glasses fell on top of a young woman, and then to the floor and lay in pieces. I felt frightened and my face turned red. I apologized many times to the woman and to the rest of the group．　

Quickly, the manager　 20　 my aid and helped in the clean-up and sent out their drinks right away. I didn’t understand why, but the group were forgiving me and the young woman 　21　 informed me it was OK.

My manager pulled me to the side and said, “If you know why an accident happened, learn from it and move on. You still have a table to serve and you can’t show your　 22 or your disappointment. Mistakes and accidents do happen. Keep your　 23　 up and be confident. The glasses are replaceable.”

I understood why he was truly a well-respected restaurant manager within the neighborhood. His 　24 　relationship with the group made the situation 　25　 and the group forgave me for that．

16．A. welcome　　 　　　 　　B. feed　　 　　　　　　　　 　　　　 C. invite　 　　　　　　　　 　　　　 D. please

17．A. let in as　 　　　　　　 B. made up of　 　　　　　 C. added up to 　　　　 　　　　 D. recognized as

18．A. introduced　　 　　　　 B. satisfied　　 　　　 　　　　 C. seated 　　　　　　　　 　　　　 D. dressed

19．A. got　　　 　　　　　　　　　 B. caught　　 　　　　 　　C. forgot 　　　　　 　　　　 　　D. lost

20．A. took over　　 　　 　　B. came to　　 　　　　 　　C. gave up 　　　　　　　　　 　　　　 D. rushed against

21．A. repeatedly　　 　　　　 B. regretfully　　 　 　　C. impatiently 　 　　　　 　　D. angrily

22．A. apology　　 　　　　 　　 B. excitement　　 　　　　　 C. nervousness　 　　 　　D. carelessness

23．A. nose　　 　　　　　　　 　　B. face　　 　　　　　　　　 　　　　 C. head 　　　　　 　　　　 　　D. hand

24．A. new　　 　　　　　　　　　　　　 B. famous　　 　　　　 　　　　 C. terrible 　　　　　　　　 　　　　 D. close

25．A. calm　　 　　　　　　　 　　B. comfortable　 　 　　C. special 　　　　 　　　　　　　 D. possible

第二节：语法填空 (共10小题；每小题1.5分，满分15分)

I have a 12-year-old son who is kind and helpful. And he is showing great interest 　26 　growing plants. I have been helping him plant flowers, vegetables and just plants in general since spring arrived.

　 When 　27 　(plant) a bunch of flowers one Saturday afternoon , I found that there were two flowers 　28 　(leave) in my son’s basket. My son decided to take them to the little house next door　 29　 an elderly woman lived by herself and didn’t seem to have much company. I watched him as he went up to her door, rather 　30 　(hesitant ) because he didn’t know her, and he quietly left the flowers 　31　 her doorstep so that she would get 　32 　the next time she went outside.

　 The next morning we were pleased to find that she　 33　 (plant) the flowers in a pot by the door. They looked really beautiful. 　34 　it was a small thing , it was important as my son has learnt to do good for 　35 .　 He said to me, “It feels really good to do things for other people.”　

听第一段对话，回答第1-3题。

1. Why does the man suggest the woman send her daughter to San Francisco?

A. Because it’s the twin city of Shangshai.　　 　　　　 B. Because it’s one of the most beautiful cities in American..　　

　　　　 C. Because it will cost much less than other cities.

2. Where will the woman’s daughter live?

A. With an American family 　　 B. In a rented house.　　 　C. In a hotel.

3. What will the woman do this afternoon?

A. Ask an American student to live with her.

B. Ask the city government for some information.

C. Look for an American family for her daughter.

听第二段对话，回答第4-6 题。

4. What did the girl do yesterday evening ?

A. She called Tom’s home phone..　 B. She called at Tom’s house. 　C. She called Tom’s father..

5. Where is Tom’s mother?

A. She is abroad.　 B. She is at home. 　C. She is on a farm.

6. Where can they probably fine Tom now?

A. In the city stadium　　 　　　B. In his home. 　C. In the school.

听第三段对话，回答第7-9 题。

7. What does Granny Alice usually have for breakfast?

A. Eggs, dumplings and soup.　

B. Eggs, chicken and soup. 　

C. Fish, or mutton , together with bread.

8. What does Granny Alice do in the afternoon?

A. pick up eggs. B. buy vegetables. 　　C. write stories.

9. When does Granny Alice go to bed in the evening?

A. At 7:00　 . B.At 8:00　 　C. At 9:30.

听第四段对话，回答第10-12题。

10. How many people had dinner together in Uncle George’s home?

A. 6.　　 B. 8.　　 C. 9.

11.Who is now head of a company?

A. Jane 　　　　B. Frank　　 　C. Alice.

12. What do Jenny and Bob usually do ?

A. They compose songs at home.　 B. They run a clothing shop. 　C. They are free at home.

听第五段独白，回答第13-15题。

13. How is Uncle Tom now ?

A. He is very well. 　　B. He has recovered from an illness. 　C. He has got a cold.

14. Why has the woman　 returned from Seattle?

A. To ask if the man wants to buy the farm.

B. To advise Uncle Tom to sell his farm.

C. To see the old couple from New York.

15. Who will probably buy the farm?

A. The man　 B. The couple from New York.. 　C. Nobody at all.

10. Art is influenced by the customs and f_______________ of a people.

9. Y0u must keep your eyes open if you are going to make your trip to the United kingdom e_________________ and worthwhile.

8. You can get burned by a v_______________ of the things :hot liquids, steam, fire , radiation, the sun electricity or　 chemicals.

7. John was presented with his award at a ceremony which recognized the b________________ of ten people who had saved the life of another.

6.　 Some poems tell a story or describe something in a way that will give the reader a strong impression. Others try to c_______________ certain emotions.

5.　 At first my new surroundings were difficult to ____________(忍受)。The air seemed thin, as though its combination of gasses had little oxygen left.

4. You’ll find your colleagues very eager to ____________(帮助) you, so you may be able to concentrate on photography later if you’re interested.