64．About how many complaints about Credit were received by the CBC in 2003?

　　　 A．28　　　　　　　　　　　 B．29　　　　　　　　　　　 C．30　　　　　　　　　　　 D．31

63．The modern idea that the law is a means for the ruling class to maintain its power is essentially a　 　　　　.

　　　 A．political theory

　　　 B．psychological explanation

　　　 C．moral theory

　　　 D．biological explanation

C

CBC is a famous air company which has over twenty planes carrying passengers and goods, flying along 12 fixed lines all over the world. Its service is very good but some passengers are still not satisfied with it and that is why in 2003 and 2004 the company received letters of complaints from consumers or passengers who pointed out over a dozen kinds of problems which are divided in groups in the following table. Those about passengers’ things carried by the plane are Baggage problems. Customer service refers to service work with passengers are not satisfied with. Oversales of seats are about the fact that more seats are sold and as a result the plane is too crowded to be safe. Refund problems appear when passengers fail to receive the money paid back to them because of what they have lost. Fares are problems about the price of tickets.

Consumer Complaints Received By the CBC

62．Laws which emphasize punishment for criminal behavior are based on the belief that 　　　　.

　　　 A．the criminal’s behavior is controlled by social factors.

　　　 B．The criminal is responsible for his behavior.

　　　 C．Crime is connected with poor urban areas.

　　　 D．There are many causes of criminal behavior

61．The author believes that the causes of criminal behavior are 　　　　.

　　　 A．primarily social　　　　　　　　　　　　　　　　　 B．simple and direct

　　　 C．widely varied　　　　　　　　　　　　　　　　　　　 D．often religious

60．The title for this passage may be 　　　　.

　　　 A．Do Not Make a Long Speech　　　　　　　　 B．How to Give a Good Speech

　　　 C．How to prepare for a Speech　　　　　　　　 D．Try to Enjoy a speech

B

Theories of crime try to explain two quite different sides of the crime problem: first, why certain forms of behavior are described by society as crimes and second, what the causes of criminal behavior are. Theories about what makes up of criminal behavior have varied widely. One traditional belief is that the criminal code stands for God’s law and is independent of the will of man. In contrast, there is the modern idea that the criminal law is simply the instrument by which the ruling class maintains its power.

There is also a wide variety of explanations for the cause of crime. There is the theory that assumes that an individual choose criminal conduct of his own free will and is therefore responsible for his actions. Other theories describe the criminal more or less as a helpless individual in the grasp of biological, psychological, or social forces beyond his reason or control. Modern studies of crime often depend heavily on statistics(统计). For example, burglaries are most associated with the poor areas of large cities.

But one thing is clear; it is that criminal behavior is connected with a great number of social, psychological, economic, political, legal, and moral factors. To search for the deciding factor of crime is a too simple action.

59．All of the following statements are TRUE except 　　　　.

　　　 A．few people know how to make good speeches

　　　 B．a lecturer does not need to organize his speech

　　　 C．research is important in preparing a speech

　　　 D．there are simple steps you can take to improve your speaking ability

58．The phrase “talk over their heads” means 　　　　.

　　　 A．speak too loudly　　　　　　　　　　　　　　　　　 B．look at the ceiling

　　　 C．look down upon them　　　　　　　　　　　　　 D．use words and ideas that are too difficult

57．Paragraph 2 implies that 　　　　.

　　　 A．many people are afraid of giving a speech

　　　 B．many people are happy to give a speech

　　　 C．many people don’t prepare for a speech

　　　 D．many people talk too long

56．The main idea of this article is　　　 .

　　　 A．that you can improve your speaking ability

　　　 B．that a poor speaker can never change

　　　 C．to always make a short speech

　　　 D．that it is hard to make a speech