Time spent in a bookshop can be most enjoyable, whether you are a book-lover or only there to buy a book as a present. You may even have entered the shop just to find a shelter from a sudden shower. Whatever the reason, you can soon totally unaware of your surroundings. You soon become interested in some books or others, and usually it is only much later that you realize you have spent too much time there and have to rush off to keep some forgotten appointment.
This chance to escape the realities of everyday life is the main attraction of a bookshop. A music shop is very much like a bookshop. You can walk around such a place to your heart's content. If it is a good shop, no assistant will come up to you with the greeting "Can I help you?" You needn't buy anything you don't want. In a bookshop an assistant should remain in the background until you have finished reading. Then, and only then, are his services necessary.
Once a medical student had to read a textbook which was far too expensive for him to buy. He couldn't borrow it from the library and the only copy he could find was in a certain bookshop. Every afternoon, therefore, he would go along to the shop and read a little of the book at a time. One day, however, he was disappointed to find the book missing from his usual place. He was about to leave, when he noticed the owner of the shop beckoning to him. Expecting to be told off, he went towards him. To his surprise, the owner pointed to the book which was tucked away in a corner. "I put it there in case anyone tries to buy it !"He said, and left the delighted student continuing his reading.
【小题1】According to the passage the main attraction of a bookshop is that ________.

A．people can learn something from books

B．it can be a shelter from a sudden rain

C．it is the surrounding of new knowledge

D．it offers a chance to get free from realities

【小题2】The writer thinks that the assistant in a good bookshop should ________.

A．always greet customers pleasantly and warmly

B．help the readers to find what they want to read

C．not say a word to the customers while they read

D．not stand behind the bookshelf all the time

【小题3】The underlined word "beckoning" in the last paragraph means ________.

A．waving somebody to come up	B．laughing at a person openly
C．shouting at somebody angrily	D．shaking one's head to show disagreement

【小题4】The purpose of the writer in writing the third paragraph is to ________.

A．tell us a story that happened in a bookshop

B．support his idea of what a good bookshop is like

C．teach us how to read in a shop without buying books

D．advise us to help other people whenever we can

Time spent in a bookshop can be most enjoyable, whether you are a book-lover or only there to buy a book as a present. You may even have entered the shop just to find a shelter from a sudden shower. Whatever the reason, you can soon totally unaware of your surroundings. You soon become interested in some books or others, and usually it is only much later that you realize you have spent too much time there and have to rush off to keep some forgotten appointment.

This chance to escape the realities of everyday life is the main attraction of a bookshop. A music shop is very much like a bookshop. You can walk around such a place to your heart's content. If it is a good shop, no assistant will come up to you with the greeting "Can I help you?" You needn't buy anything you don't want. In a bookshop an assistant should remain in the background until you have finished reading. Then, and only then, are his services necessary.

Once a medical student had to read a textbook which was far too expensive for him to buy. He couldn't borrow it from the library and the only copy he could find was in a certain bookshop. Every afternoon, therefore, he would go along to the shop and read a little of the book at a time. One day, however, he was disappointed to find the book missing from his usual place. He was about to leave, when he noticed the owner of the shop beckoning to him. Expecting to be told off, he went towards him. To his surprise, the owner pointed to the book which was tucked away in a corner. "I put it there in case anyone tries to buy it !"He said, and left the delighted student continuing his reading.

1.According to the passage the main attraction of a bookshop is that ________.

A. people can learn something from books 　 　

B. it can be a shelter from a sudden rain

C. it is the surrounding of new knowledge 　　

D. it offers a chance to get free from realities

2.The writer thinks that the assistant in a good bookshop should ________.

A. always greet customers pleasantly and warmly 　　

B. help the readers to find what they want to read

C. not say a word to the customers while they read 　　

D. not stand behind the bookshelf all the time

3.The underlined word "beckoning" in the last paragraph means ________.

A. waving somebody to come up 　    B. laughing at a person openly

C. shouting at somebody angrily     D. shaking one's head to show disagreement

4.The purpose of the writer in writing the third paragraph is to ________.

A. tell us a story that happened in a bookshop 　　

B. support his idea of what a good bookshop is like

C. teach us how to read in a shop without buying books

D. advise us to help other people whenever we can

 

Would you like to be a king or queen? To have people waiting on you hand and foot? Many Americans experience this royal treatment every day. How? By being customers. The American idea of customer service is to make each customer the center of attention. Need proof? Just listen to the commercials. Most of them sound like the McDonald’s ad: “We do it all for you.” Actually, not all stores in America roll out the red carpet for their customers. But wherever you go, good customer service means making customers feel special.

People going shopping in America can expect to be treated with respect from the very beginning. Most places don’t have a “furniture street” or a “computer road” which allow you to compare prices easily. Instead, people often “let their fingers do the walking” through the store hot lines. From the first “hello”, customers receive a satisfying response to their questions. This initial contact can help them decide where to shop.

When customers get to the store, they are treated as honored guests. Customers don’t usually find store clerks sitting around watching TV or playing cards. Instead, the clerks greet them warmly and offer to help them find what they want. In most stores, the clear signs that label each department make shopping a breeze. Customers usually don’t have to ask how much items cost, since prices are clearly marked. And unless they’re at a flea market or a yard sale, they don’t bother trying to bargain.

When customers are ready to check out, they find the nearest and shortest checkout lane. But as Murphy’s Law would have it, whichever lane they get in, all the other lanes will move faster. Good stores open new checkout lanes when the lanes get too long. Some even offer express lanes for customers with 10 items or less. After they pay for their purchases, customers receive a smile and a warm “thank you” from the clerk. Many stores even allow customers to take their shopping carts out to the parking lot. That way, they don’t have to carry heavy bags out to the car.

By quoting (引用) the McDonald’s ad: “We do it all for you”, the author intends to_______.

A. suggest that customers believe what commercials say deeply

B. show readers the American idea on good customer service

C. express all the stores pay much attention to the customers

D. persuade readers to choose the stores with ads correctly

In the USA, what may you do at first if you want to do some shopping?

A. To visit a professional street with lots of similar stores.

B. To compare prices in many shops in the same street.

C. To make phone calls and get better shopping choices.

D. To receive other customers’ answers to the questions.

The underlined words “a breeze” in Para.3 most probably means _________.

A. an easy job　　 B. a trouble　　           C. a funny thing　　     D. a boring task

Which of the followings shows American stores offer convenience to customers in this passage?

A. The store clerks don’t usually sit around watching TV or playing cards.

B. Some stores offer price bargain to the customers like a yard sale.

C. The clerks give customers a smile and a warm “thank you” after paying.

D. Some stores open new checkout lanes when the lanes are crowded.

Which of the following can be the best title of this passage?

A. Customer Service in America                     B. Excellent Stores in America

C. Shopping Rules in America                           D. Being King or Queen in America

Time spent in a bookshop can be most enjoyable, whether you are a book-lover or only there to buy a book as a present. You may even have entered the shop just to find a shelter from a sudden shower. Whatever the reason, you can soon totally unaware of your surroundings. You soon become interested in some books or others, and usually it is only much later that you realize you have spent too much time there and have to rush off to keep some forgotten appointment.

This chance to escape the realities of everyday life is the main attraction of a bookshop. A music shop is very much like a bookshop. You can walk around such a place to your heart's content. If it is a good shop, no assistant will come up to you with the greeting "Can I help you?" You needn't buy anything you don't want. In a bookshop an assistant should remain in the background until you have finished reading. Then, and only then, are his services necessary.

Once a medical student had to read a textbook which was far too expensive for him to buy. He couldn't borrow it from the library and the only copy he could find was in a certain bookshop. Every afternoon, therefore, he would go along to the shop and read a little of the book at a time. One day, however, he was disappointed to find the book missing from his usual place. He was about to leave, when he noticed the owner of the shop beckoning to him. Expecting to be told off, he went towards him. To his surprise, the owner pointed to the book which was tucked away in a corner. "I put it there in case anyone tries to buy it !"He said, and left the delighted student continuing his reading.

According to the passage the main attraction of a bookshop is that ________.

A. people can learn something from books 　 　

B. it can be a shelter from a sudden rain

C. it is the surrounding of new knowledge 　　

D. it offers a chance to get free from realities

The writer thinks that the assistant in a good bookshop should ________.

A. always greet customers pleasantly and warmly 　　

B. help the readers to find what they want to read

C. not say a word to the customers while they read 　　

D. not stand behind the bookshelf all the time

The underlined word "beckoning" in the last paragraph means ________.

A. waving somebody to come up 　    B. laughing at a person openly

C. shouting at somebody angrily     D. shaking one's head to show disagreement

The purpose of the writer in writing the third paragraph is to ________.

A. tell us a story that happened in a bookshop 　　

B. support his idea of what a good bookshop is like

C. teach us how to read in a shop without buying books

D. advise us to help other people whenever we can

Would you like to be a king or queen? To have people waiting on you hand and foot? Many Americans experience this royal treatment every day. How? By being customers. The American idea of customer service is to make each customer the center of attention. Need proof? Just listen to the commercials. Most of them sound like the McDonald’s ad: “We do it all for you.” Actually, not all stores in America roll out the red carpet for their customers. But wherever you go, good customer service means making customers feel special.

People going shopping in America can expect to be treated with respect from the very beginning. Most places don’t have a “furniture street” or a “computer road” which allow you to compare prices easily. Instead, people often “let their fingers do the walking” through the store hot lines. From the first “hello”, customers receive a satisfying response to their questions. This initial contact can help them decide where to shop.

When customers get to the store, they are treated as honored guests. Customers don’t usually find store clerks sitting around watching TV or playing cards. Instead, the clerks greet them warmly and offer to help them find what they want. In most stores, the clear signs that label each department make shopping a breeze. Customers usually don’t have to ask how much items cost, since prices are clearly marked. And unless they’re at a flea market or a yard sale, they don’t bother trying to bargain.

When customers are ready to check out, they find the nearest and shortest checkout lane. But as Murphy’s Law would have it, whichever lane they get in, all the other lanes will move faster. Good stores open new checkout lanes when the lanes get too long. Some even offer express lanes for customers with 10 items or less. After they pay for their purchases, customers receive a smile and a warm “thank you” from the clerk. Many stores even allow customers to take their shopping carts out to the parking lot. That way, they don’t have to carry heavy bags out to the car.

1. By quoting (引用) the McDonald’s ad: “We do it all for you”, the author intends to_______.

A. suggest that customers believe what commercials say deeply

B. show readers the American idea on good customer service

C. express all the stores pay much attention to the customers

D. persuade readers to choose the stores with ads correctly

2.In the USA, what may you do at first if you want to do some shopping?

A. To visit a professional street with lots of similar stores.

B. To compare prices in many shops in the same street.

C. To make phone calls and get better shopping choices.

D. To receive other customers’ answers to the questions.

3.The underlined words “a breeze” in Para.3 most probably means _________.

A. an easy job　　 B. a trouble　　           C. a funny thing　　     D. a boring task

4.Which of the followings shows American stores offer convenience to customers in this passage?

A. The store clerks don’t usually sit around watching TV or playing cards.

B. Some stores offer price bargain to the customers like a yard sale.

C. The clerks give customers a smile and a warm “thank you” after paying.

D. Some stores open new checkout lanes when the lanes are crowded.

5.Which of the following can be the best title of this passage?

A. Customer Service in America                     B. Excellent Stores in America

C. Shopping Rules in America                           D. Being King or Queen in America