Directions: Read the passage and answer the questions or complete the statements in the fewest possible words.

It's logical to suppose that things like good labor relations, good working conditions, good wages and benefits and job security motivate workers, but one expert, Fredrick Herzberg argued that such conditions do not motivate workers. They are merely satisfiers. Motivators, in contrast, include things such as having a challenging and interesting job, recognition and responsibility. However, even with the development of computers and robotics, there're always plenty of boring, repetitive and mechanical jobs and lots of unskilled people who have to do them. So how do managers motivate people in such jobs? One solution is to give them some responsibilities, not as individuals, but as a part of a team. For example, some supermarkets can buy office stuff to people who fill the shelves, and the people who work at the check out into a team, and let them decide what product lines to stock, how to display them and so on. Many people now talk about the importance of a company's shared values or culture with which all the staff can identify, for example, being the best hotel chain, or making the best, the most user-friendly or the most reliable products in a particular field. Such values are more likely to motivate workers than financial targets which automatically only concern a few people. Unfortunately, there are only a limited number of such goals to go around and by definition, not all the competing companies in that industry can seriously plan to be the best.

(Note: Answer the questions or complete the statements in NO MORE THAN 8 WORDS.)

81: What can actually motivate workers according to Fredrick Herzberg?

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82: What does the speaker say about jobs in the computer era?

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83: What do some supermarkets do to motivate their employees?

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84: Why does the speaker say financial targets are less likely to motivate workers?

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Thirty years ago not many people would have dreamed of doing the repairs and decorations in their own homes. In those days labor was fairly cheap and most people would have thought it worthwhile to employ a professional painter and decorator, unless of course they were either very hand up or were in the trade themselves. Today, however, it is quite a different story. Men and women in all walks of life turn their hands to all sorts of jobs round the house including painting, papering, putting up shelves and wall units, and tiling walls and floors. Some people with no professional training of any kind have even successfully built their own houses. These jobs have been made easier today by the introduction of prepared materials, which require the minimum amount of skill to use. In every high street throughout Britain nowadays there is at least one “Do-it-Yourself” shop containing a vast range of timber, tiles, paints, wallpapers and floor coverings besides tools of every description including power drills and many accessories. “Do-it-Yourself” is a booming business; all these shops do a roaring trade and look like continuing to do so. Probably the main reason for the craze is the high cost of present-day labor and the shortage of building firms willing to do small jobs.

1. Why did people employ professional workers to decorate homes thirty years ago?

A．Because they could not do it themselves.

B．Because professional workers were very cheap.

C．Because they had no time.

D．Because professional workers could do much better.

2. Thirty years later what changes took place?

A．People could do everything themselves.

B．Few people chose to be a professional worker

C．People with no professional training successfully built their own houses.

D．New expensive materials required no skills at all.

3. What caused the DIY craze?

A．Young people liked to follow the fashion.

B．“Do-it-Yourself” is a booming business.

C．There were fewer building companies.

D．High cost of professional workers.

4.What is the speaker telling us?

A．How DIY comes into being.

B．Changes in building.

C．Changes in housing.

D．Great changes in these thirty years.

Thirty years ago not many people would have dreamed of doing the repairs and decorations in their own homes. In those days labor was fairly cheap and most people would have thought it worthwhile to employ a professional painter and decorator, unless of course they were either very hand up or were in the trade themselves. Today, however, it is quite a different story. Men and women in all walks of life turn their hands to all sorts of jobs round the house including painting, papering, putting up shelves and wall units, and tiling walls and floors. Some people with no professional training of any kind have even successfully built their own houses. These jobs have been made easier today by the introduction of prepared materials, which require the minimum amount of skill to use. In every high street throughout Britain nowadays there is at least one “Do-it-Yourself” shop containing a vast range of timber, tiles, paints, wallpapers and floor coverings besides tools of every description including power drills and many accessories. “Do-it-Yourself” is a booming business; all these shops do a roaring trade and look like continuing to do so. Probably the main reason for the craze is the high cost of present-day labor and the shortage of building firms willing to do small jobs.
【小题1】 Why did people employ professional workers to decorate homes thirty years ago?