B
To: manager@ tastytreat.com.ca
Date: Monday, 7 October, 3:34p.m.
From: raymondyuen@ canada.net
Subject: Complaint
Dear Mr. Price,
I have eaten in your restaurant many times and have always been happy with the food and service. This makes what happened last Saturday even more disappointing.
It was my son’s birthday so we booked a no-smoking table at your restaurant for 7:30 p.m. We arrived on time but were told that our table was not yet ready. At 8:00 p.m., we were given a table in the smoking section. I asked to move but I was told that there were no other tables. A lot of people were smoking so it was uncomfortable and unhealthy.
Our first waitress, Janet, was very polite and helpful. She gave us free drinks for waiting so long. Our food also came quickly and looked fresh and tasty. When my wife had eaten most of her meal, she found a dead cockroach (蟑螂) in her vegetables. She was shocked and wanted to leave. At first, the waitress told us it was a piece of garlic(蒜). When we told her that garlic does not have legs, she apologized and took the food away.
We asked for the bill, expecting not to pay for my wife’s meal. Nobody came. After 15 minutes, I asked to see the manager. The head waiter told us that you were on holiday. I complained again about the horrible cockroach. He told me Janet had finished work. He didn’t believe my story and gave me a bill for three meals. I argued with him but was forced to pay.
The waitress, Janet, was always friendly, but I would like an apology from your impolite head waiter and a full refund (退款) for our meal. It cost $68. Until then, I will not be eating at your restaurant or recommending it to anyone.
You can contact me at 742-3254 or through e-mail if you want more information.
Thank you for your attention.
Yours sincerely,
Raymond Yuen
69. We learn from the text that last Saturday Mr. Yuen _____.
　 A. was satisfied with the restaurant.          B. was disappointed with the restaurant
　 C. had to wait for his food                   D. ate for the first time at the restaurant
70. The writer had to pay the bill because _______.
A. the head waiter would not believe his story 
B. the manager was on holiday
C. Janet didn’t believe there was cockroach in the vegetables
D. his wife had eaten most of her meal
71. Which of the following is not true according to the passage?
A. Mr.Yuen demanded that the head waiter apologize to him.
B. Mr.Yuen asked for a full refund for their meal.
C. Mr.Yuen will not eat at the restaurant any more.
D. The head waiter was not as polite as Janet. 

　  The old man walked with a cane(拐杖) slowly into the restaurant. His poor jacket, patched (打补丁的) trousers, and worn-out shoes made him stand out from the usual Saturday morning breakfast crowd. Unforgettable were his pale blue eyes that were bright like diamonds, large rosy cheeks, and thin lips held in a smile.

He walked toward a table by the window. A young waitress watched him and ran over to him, saying, “Here, Sir. Let me give you a hand with that chair.”

Without a word, he smiled and nodded a thank you. She pulled the chair away from the table. Steadying(稳住) him with one arm, she helped him move in front of the chair, and get comfortably seated. Then she pushed the table up close to him, and leaned his cane against the table where he could reach it.

In a soft, clear voice he said, “Thank you, Miss.”

“You are welcome, Sir.” She replied. “My name is Mary. I’ll be back in a moment. If you need anything, just wave at me!”

After he had finished a hearty meal of pancakes, bacon, and hot lemon tea, Mary brought him the change, helping him up from his chair and out from behind the table. She handed him his cane, and walked with him to the front door. Holding the door open for him, she said, “Come back and see us, Sir!”

He nodded a thank you and said softly with a smile, “You are very kind!”

When Mary went to clean his table, she was surprised. Under his plate she found a business card and a note written on the napkin, under which was a $100 bill.

The note on the napkin read, “Dear Mary, I respect you very much, and you respect yourself, too. It shows by the way you treat others. You have found the secret of happiness. Your kind gestures will shine through those who meet you.”

The man she had served was the owner of the restaurant. This was the first time that she, or any of his employees, had seen him in person(亲自).

71. The relationship between the old man and Mary was ______. 

A. father and daughter                B. employer and employee

C. waiter and customer                         D. uncle and nephew

72. Based on the passage, all of the following words can be used to describe Mary except _____.

A. kind       B. considerate       C. helpful       D. calm

73. Mary ran over to the old man because _______.

A. the old man was the boss of the restaurant

B. she saw the old man had some difficulty moving and taking a seat

C. she was worried that the old man might cause trouble to the restaurant

D. the old man had asked her to wait on him

74. The man came to the restaurant _______.

A. to have breakfast

B. to see his employees

C. to find out how his restaurant was working

D. to see how Mary served customers

75. The words the man left on the napkin indicated that _______.

A. respecting others means respecting oneself

B. serving others is a respectable job

C. Mary would get a rise as a result of her kindness

D. Mary’s kind service would bring in more money for her

  According to the time table , the train for Beijing______ at seven o’clock in the evening .

　 A. leaves 　 B. has left  C. was left 　 D. will leave

　　Like most people, I’ve long understood that I’ll be judged by my occupation, that my profession is used by people to see how talented I am. Recently, however, I was disappointed to see that it also decides how I’m treated as a person.

　　Last year I left a professional position as a small-town reporter and took a job waiting tables. As someone paid to serve food to people, I had customers say and do things to me I suppose they’d never say or do to the people they know. One night a man talking on his cell phone waved me away, then called me back with his finger a minute later, saying angrily that he was ready to order and asking where I’d been.

　　I had waited tables during summers in college and was treated like a peon（勤杂工） by plenty of people. But at 19 years old, I believed I deserved inferior（低等的）treatment from professional adults. Besides, people responded to me differently after I told them I was in college. Customers would joke that one day I’d be sitting at their table, waiting to be served.

　　Once I graduated I took a job at a community newspaper. From my first day, I heard a respectful tone from everyone who called me. I assumed this was the way the professional world worked--- politely and formally.

　　I soon found out differently. I sat several feet away from a person in advertising department with a similar name. Our calls would often get mixed up and someone asking for Kristen would be transferred to Christie. The mistake was immediately clear. Perhaps it was because of money, but people used a tone with Kristen that they never used with me.

　　It’s no secret that there’s a lot to put up with when waiting tables, and fortunately, much of it can be easily forgotten when you pocket the tips. The service industry exists to meet others’ needs. Still, it seemed that many of my customers didn’t get the difference between server and servant.

　　I’m now applying to graduate school, which means someday I’ll return to a profession where people need to be nice to me in order to get what they want. I think I’ll take them to dinner first, and see how they treat someone whose job is to serve them.

　　68. What makes the author disappointed?

　　A. Professionals tend to look down upon workers.

　　B. Talented people have to do the job waiting tables.

　　C. One’s position is used to measure one’s intelligence.

　　D. Occupation affects the way one is treated as a person.

　　69. What does the author intend to say by the example in Paragraph 2?

　　A. Waiting tables is a hard job.

　　B. Some customers are difficult to deal with.

　　C. The man making a phone call is absent-minded.

　　D. Some customers show no respect to those who serve them.

　　70. How did the author feel when waiting tables at the age of 19?

　　A. She felt it unfair to be treated as a servant.

　　B. She found it natural for professionals to treat her as inferior.

　　C. She was embarrassed each time her customers joked with her.

　　D. She felt badly hurt when her customers regarded her as a peon.

　　71. The author says one day she’ll take her customers to dinner in order to _______.

　　A. see what kind of person they are

　　B. experience the feeling of being served

　　C. share her working experience with her customers

　　D. help them realize the difference between server and servant

As any homemaker who has tried to keep order at the dinner table knows, there is far more to a family meal than food. Sociologist Michael Lewis has been studying 50 families to find out just how much more.

Lewis and his co-workers carried out their study by videotaping the families while they ate ordinary meals in their own homes. They found that parents with small families talk actively with each other and their children. But as the number of children gets larger, conversation gives way to the parents’ efforts to control the loud noise they make. That can have an important effect on the children." In general the more question-asking the parents do, the higher the children’s IQ scores," Lewis says. "And the more children there are, the less question-asking there is."

The study also provides an explanation for why middle children often seem to have a harder time in life than their siblings(兄弟，姐妹). Lewis found that in families with three or four children, dinner conversation is likely to center on the oldest child, who has the most to talk about, and the youngest, who needs the most attention. “Middle children are invisible,” says Lewis. “When you see someone get up from the table and walk around during dinner, chances are that it’s the middle child.” There is, however, one thing that stops all conversation and prevents anyone from having attention: “When the TV is on,” Lewis says, “dinner is a non-event(扫兴的事).”

1.The writer’s purpose in writing the text is to _________.

　　A. show the relationship between parents and children

　　B. teach parents ways to keep order at the dinner table

　　C. report on the findings of a study

　　D. give information about family problems

2. Parents with large families ask fewer questions at dinner because____.

　　A. they are busy serving food to their children

　　B. they are busy keeping order at the dinner table

　　C. they have to pay more attention to younger children

　　D. they are tired out having prepared food for the whole family

3.By saying “Middle children are invisible” in paragraph 3, Lewis means that middle children__________.

　　A. have to help their parents to serve dinner

　　B. get the least attention from the family

　　C. are often kept away from the dinner table

　　D. find it hard to keep up with other children

4.Lewis’ research provides an answer to the question_________.

　　A. why TV is important in family life

　　B. why parents should keep good order

　　C. why children in small families seem to be quieter

　　D. why middle children seem to have more difficulties in life

5.Which of the following statements would the writer agree to?

　　A. It is important to have the right food for children.

　　B. It is a good idea to have the TV on during dinner.

　　C. Parents should talk to each of their children frequently.

　　D. Elder children should help the younger ones at dinner.