阅读下面短文，根据短文内容及首字母提示补全文中所缺的单词，答案写在题后的横线上。

　　“Sorry” is a word that people in Britain often say in their daily life．

　　One day while I was w　　1　　 on the street, a young man ran by hurriedly, brushing(轻擦)against my handbag．He continued his way, but turned b　　2　　 and said “sorry” to me．Even in a rush, he didn’t f　　3　　 to say “sorry”．One day, after I bought some bananas, the shopkeeper was passing me the change, but I wasn’t ready for it and a coin dropped onto the ground．“Sorry, Madam,” he said w　　4　　 bending to pick it up．I was s　　5　　 why he said “sorry” to me．Another time, I stepped on a man’s f　　6　　 at the entrance to a cinema．At the same time, we b　　7　　 said “sorry”．

　　Slowly, I got to know that when something unpleasant happens in daily life, the British don’t c　　8　　 much about who is wrong．If someone is in trouble, a “sorry” is always n　　9　　．Perhaps that is w　　10　　 I seldom see people quarrel on the buses or streets in Britain．