Two students started quarreling at school. One student shouted dirty words at the other, and a fight（打架）began.

What can be done to stop fights like this at school? In some schools, the disputants（争执者）sit down with peer mediators. Peer mediators are students with special training（训练）in this kind of problems.

Peer mediators help the disputants to talk in a friendly way. Here are some of the ways they use:

1. Put what you think clearly but don’t say any­thing to hurt the other. Begin with “I feel…” instead of “You always…”

2. Listen carefully to what the other person is saying. Don’t stop the other person’s words.

3. Keep looking at the other person’s eyes when he or she talks.

4. Try to see the other person’s side of the prob­lem.

5. Never put anyone down. Saying things like “You are foolish（愚蠢）” makes the talk difficult.

6. Try to find a result that makes both people happy.

Peer mediators never decide the result or the win­ner. They don’t decide who is right and who is wrong. Instead, they help the two students to find their own “win-win” result. A “win-win” result can make every­one feel good.

Peer mediators’ work is often successful just be­cause it gets people to talk to each other. And getting people to talk to each other is the first step in finding a “win-win” result.

64. What can be done when there is a fight at school?

A. The peer mediators and the disputants talk to­gether.

B. The peer mediators decide the winner.

C. The students themselves decide who is the win­ner.

D. The two students sit down and listen to the peer mediators.

65. Peer mediators’ work is _____.

A. to give lessons to disputants

B. to help find a way to make both sides happy

C. to find out who starts a quarrel

D. to give students some special training

66. What should you do when the other person is speaking?

A. Try to tell him or her what you think.

B. Think who is right and who is wrong.

C. Listen carefully and look at his or her eyes all the time.

D. Ask the peer mediators as many questions as possible.

67. During the talk, if you say “You are lazy” or “I feel angry”, _____.

A. the other person will know he or she is wrong

B. the other person will understand you better

C. it’s easy for you to decide who is right

D. it’s hard for you to get a “win-win” result