Having tried hard several times, they finally _______ the hope of finding an effective way to save the dying man

1. A.
   abandoned
2. B.
   released
3. C.
   discouraged
4. D.
   resigned

Frank Woolworth was born in Rodman, New York., in 1852. His family were very poor farmers, and there was never enough to eat. Frank decided he did not want to be farmer. He took a short business course, and went to work as a salesman in a large city.
Woolworth realized he had a natural skill for showing goods to attract people’s interest, but he soon learned something more important. One day his boss told him to sell some odds and ends (小商品 ) for as much as he could get. Frank put all these things on one table with a sign which said FIVE CENTS EACH. People fought and pushed to buy the things and the table was soon cleared.
Soon afterwards, Woolworth opened his own store, selling goods at five and ten cents. But he had another lesson to learn before he became successful. That is, if you want to make money by selling low-price goods, you have to buy them in large quantities directly form the factories. Once, for example, Woolworth went to Germany and placed an order for knives. The order was so large that the factory had to keep running 24 hours a day for a whole year. In this way, the price of the knives was cut down by half.
By 1919, Woolworth had over 1000 stores in the US and Canada, and opened his first store in London. He made many millions and his name became famous throughout the world. He always run his business according to strict rules, of which the most important was: “ THE CUSTOMER IS ALWAYS RIGHT.”

1. 1.

   Frank took a short business course in order to ____________

   1. A.
      earn more money for his family
   2. B.
      learn something from a salesman
   3. C.
      get away from the farm
   4. D.
      get enough to eat
2. 2.

   Frank sold the odds and ends quickly because _____________

   1. A.
      he knew how to get people to buy his goods
   2. B.
      he cut down the price by half
   3. C.
      he had put the goods on a table in a very nice way
   4. D.
      the sign he put on the table was well designed
3. 3.

   The price of the knives was cut down by half because ______________

   1. A.
      the factory workers worked 24 hours a day
   2. B.
      knives were ordered in large quantities directly from the factory
   3. C.
      the knives were made in Germany, where labour (劳动力) was cheap
   4. D.
      the knives were produced in one factory
4. 4.

   _____________ make Woolworth a world-famous man

   1. A.
      His business skills and his wealth
   2. B.
      The low price of the goods he sold
   3. C.
      His trip to Germany and his huge order of knives
   4. D.
      His natural skill for showing things
5. 5.

   The belief that: “The customer is always right” suggests that _______________

   1. A.
      whenever there is a quarrel between the customer and shop assistant, the customers are always right
   2. B.
      If you want to succeed, the rule is the only way
   3. C.
      stores must always follow the customer’s orders if they want to make more money
   4. D.
      stores should do their best to meet the customer’s needs if they want to be successful

It is impossible not to make a mistake at some points in your life. We may as well accept that some thing will go wrong and we will be to blame. It is therefore sensible to work out some strategies for apologizing, and the best way to apologize is by letter. This way you can take care over every work you write— which you can’t do if you say sorry to someone in person.

We all say or do something that we wish we hadn’t said or done. You may say something that accidentally hurts someone, or you may provide a service which doesn’t come up to the standards that a client or customer expected.

You may feel that it was a genuine mistake which couldn’t be avoided. Rather than dwell on the mistake, you should quickly try to remedy（修补）the problem. An effective letter of apology is an important part of that process.

For the contents of the letter, just remember TABS—Timing, Action, Brevity, Sincerity.

The timing of a letter of apology is essential—it must be sent as soon as possible. Any delay in our sending the letter will only compound(add to) the problem. In this case “Better late than never” is not the best motto! The longer you wait before you wait before writing a letter of apology, the more it will seem that you have been coerced（被迫）into writing it.

Although it is important to recognize what has gone before, it is also essential to detail the action you plan to take to rectify whatever it was you did wrong. Research has shown that some indication that you have thought about what future action you plan to take is always well received.

A letter of apology should be brief and the word “sorry” should appear no more than twice. Indicate that you are aware using it a second time—“once again, I am so sorry for…” or “as I said earlier, I am really sorry about…”. Finally, the tone of the letter has to be sincere. In fact, the combination of all the above factors will help in this respect.

And don’t think that letters are out of date in the email—oriented 21st century. An apology email can be worse than no apology at all!

72．What kind of advice does the text suggest about apologizing?

A．It’s a good idea to write a letter of apology as soon as something has gone wrong.    

B．It’s a good idea to send several emails to apologize.

C．Write a long letter apologizing several times to make your point.

D．Wait to see how they react to your letter before planning to do anything.

73．What kind of things do you NOT apologize for?

A．A service that is not as good as it should be.

B．Genuine mistakes.

C．Car accidents.

D．Causing offence or hurt.

74．The underlined expression “Rather than dwell on the mistake” in the third paragraph means you _____.

A．should not waste time worrying about what happened.

B．should consider the problem

C．should forget about what happened.

D．should analyse who was at fault.

75．How can timing compound problems?

A．If you write immediately, they will be suspicious.

B．If you leave it for a few days, they will know it is your idea to write.

C．Waiting for a few days before you write will show your sincerity.

D．Waiting too long will make it worse because they won’t believe you mean it.

BTB BUS COMPANY

The BTB BUS Company serves all parts of the city, and also provides an extensive service to nearby towns and villages.

BTB CITY BUSES are usually orange, and operate from 06∶30. There are four kinds of tickets you can use:

Tourist Ranger is the ideal(理想的) ticket for tourists and visitors to the city. The tickets are valid(有效的) for 2, 3 or 5 days, and can be used on all city buses. They cost ￡4, ￡5.5 and ￡7.50.

Monthly Season — Going to work by bus? This is the one for you! For only ￡26.5 you have the freedom of the city for a whole calendar month.

Bus Card — lasts for one day. For ￡2.50 you can travel anywhere on the bus system for one day — but you must clip your card in the machine every time you board a bus.

Single Journey — 50p, valid for just one journey. Clip the ticket when you get on the bus. Books of ten tickets also available(可获得的).

　　These tickets are only valid on BTB City Buses. They are available from post offices, tobacconists and BTB offices. TICKETS CANNOT BE PURCHASED ON THE BUSES.

BTB COUNTRY BUSES (which are usually blue) serve the towns of Conby, Rashville and Grill as well as numerous villages in the area. Services run from 07∶00 to 21∶30.

Tickets are bought on the bus. The minimum fare is 75p, increasing with distance. Buses depart from the main railway station and Coshley Square.

　　A MAP of the routes for both City and Country buses can be obtained (price 20p) from the BTB offices at the main railway station or 27 Part Square. Timetables for both services can be found at the bus stop.

9. If you are staying in the city for two days and want to see the city as much as possible, which ticket is the best for you?

A. Tourist Ranger.                              B. Monthly Season.

C. Bus Card.                                      D. Single Journey.

10.Which of the following statements is not true?

A. Bus Card is the best ticket if you want to show your friend around on a Saturday.

B. Tickets for the BTB blue buses can be purchased on the buses.

C. You can buy tickets for the orange BTB buses from post offices, tobacconists, BTB offices or on the buses.

D. The four kinds of tickets are valid on BTB orange buses.

11.To catch a bus to Rashville, you should probably go to______.

A. the towns of Conby          B. Coshley Square         C. Grill          D. BTB offices

8. Not everyone likes everyone else, _____?

A. does one           B. does everyone    

C. do they            D. don’t they