Well, to pick up where we left off last time, I believe now we might all agree that self-improvement is of great benefit for each of us． However, there are lots of stops along the road to self-improvement, which often calls for patience, emotional strength and kindness．With concentrated effort, you can become a better person than you ever thought possible．

　 1．　　 ．Nice people always put themselves in the other person's shoes． If the service is a little slow, maybe it's because the waitress has been standing for 8 hours and her back and feet are aching．Perhaps her little baby isn't feeling well and she got very little sleep the night before．In a word, you never know the full story from a brief meeting with a person．

　 2．Be a reasonable man． Service-centered businesses often live by the idea "The Customer is Always Right．" They're totally mistaken． The customer is not always right; sometimes the customer is quite difficult to deal with． You do not "deserve" a free meal because the waitress forgot to bring you a spoon． If you have a grievance, let it out, but be reasonable．

　 3．Fight fairly． When arguing with another person, stick to the subject． Present the facts briefly, and don't bring up unrelated incidents that happened 4 weeks from last Tuesday． Never hesitate to create a chance for other people to voice their opinions． They are just as important as yours．

　　 4．Put others first． Let the troubled-looking Mom have the parking space． Stand a few extra seconds holding the door for an elderly person． Don't interrupt people when they're speaking, or finish their sentences for them． Such small things, yet the effects are immediate and far-reaching．Nice people make a concentrated effort to be kind and put others needs above their own．Stop a moment and think how you can help someone, and you'll become a nicer person．

64．What might the speaker most probably discuss last time?

A．The origin of self-improvement． B．The process of self-improvement．

　 C．The structure of self-improvement． D．The importance of self-improvement．

65．The best title for the second paragraph is " 　　　　　　 "．

　 A．Be understanding B．Stay calm

　 C．Be positive　　　　　　　　　　　　　 D．Be merciless

66．The underlined word "grievance" in Paragraph 3 is the closest in meaning to 　.

A．mistake　　　　 B．complaint　　　 　 C．commitment　　 D．decision

67． Which of the following may the speaker support?

A．Learn to share the other person's point of view．

　 B．Put forward relevant facts in detail when arguing．

C．Make your voice heard when others are speaking．

D．Involve your own matters with others' when arguing．

Good phone manners are important both at work and at home. If you want to leave a good impression, talking in a polite way is always the most important thing to do. Here are some common practices that will make you sound polite.

When you answer the phone

Most companies and people would like to answer the phone by saying “You’ve reached the John Smith Company” or “Hello, this is John Smith” when they pick up the phone. Unless you are asked to answer the phone in a special way, choose a way that’s comfortable for you and polite to others. Just remember not to make the person on the other end feel uncomfortable.

If you need to take messages

　 If you answer for someone who is busy or for someone who is not around, you should always offer to take a message. This can be as simple as saying “I’m sorry. He’s busy at the moment. May I take a message?” If the person who is calling asks you to help out instead, but you don’t know how to solve the problem, it is always polite to say, “I’m sorry I don’t know, but I’d be happy to pass the message on to John.”

If you have to interrupt others

　 If you need to use the phone or talk to someone who is on the phone, you should wait until he finishes his phone conversation. However, if it’s so urgent that you can’t wait anymore, you can say “Excuse me, may I talk to you for a second?” or “I’m sorry, but I need to make an urgent call. Do you mind if I use the phone?”

1. From the passage we can learn that ______________ is the most important thing to leave a good impression when talking on the phone.

A. speaking slowly　　　　 B. giving as much information as possible

C. speaking politely 　　　 D. making yourself feel comfortable

2. When answering the phone, most companies like to _____________ as soon as they pick up the phone.

A. let the caller know who he or she has reached　　　 B. ask the caller’s name

C. wait for the caller to introduce himself or herself　　 D. ask what the caller is calling for

3. The underlined word “urgent” means “_________________”.

A. making you feel proud 　B. very strange

C. very difficult 　　　　　 D. needing to be done at once

4. The passage is written mainly to __________________.

A. teach some good communication skills　　　　 B. teach some good phone manners

C. show the importance of good phone manners　 D. tell people good manners are important

Many times when our new husbands and wives enter our lives, they need to accept another love that is already there. A lot of us have pets and they are a huge part of our __50__. Some may not want these loved ones absent from our most __51__ moment of getting married. There are many things you can do to your pets to be __52__ included in your wedding and not have the event turn into a __53__. Let's talk about how you can have a pet friendly wedding! 

First things first, some people may be allergic（过敏）to pets and this does have to be taken into consideration when you're thinking of __54__ your dog, cat or other pet in the wedding activities. The __55__ thing you want to do is have sneezing guests that are miserable the whole time they are at your wedding. __56__ you may want to plan an outdoor wedding so that the pet dander（毛屑）does not become an issue it would be if __57__ indoors.

Next, set aside an area where pets will be kept out in the open and __58__ but still away so not to spoil the wedding ceremony. If the pets are __59__ and used to being around other pets, allow the pets to play together. Also, you should ask anyone that has a pet __60__ at the wedding to sit towards the back and away from anyone that may have allergies.

And last but not least, not only will you have to plan a special meal for your __61__ guests, you'll also want to make sure there's plenty of food and water for any pets present. Although this may be a bit __62__, you may want to allow only certain types of animals to attend the wedding activities. __63__, if you have a dog, perhaps only allow guests that also have dogs. Obviously you will not want aggressive pets possibly to __64__ any part of the event. I'm sure you are not going to want to walk through the crowd to pets fighting in the background.

A. lives                B. homes                     C. marriages                D. families

A. lively                      B. important                 C. attractive                 D. representative

A. safely               B. blindly                     C. smoothly                 D. uncertainly

A. dream              B. comedy                    C. legend                      D. disaster

A. feeding            B. raising                            C. including                  D. attending

A. last                  B. only                         C. other                       D. similar

A. However          B. Furthermore             C. Therefore                 D. Meanwhile

A. held                       B. trapped                    C. participated              D. celebrated

A. at risk              B. in sight                    C. for fun                            D. by hand

A. healthy             B. energetic                  C. sociable                   D. sensitive

A. alert                 B. angry                             C. present                     D. disappointed

A. human             B. formal                    C. party-animal            D. animal-loving

A. tough                B. silly                        C. serious                    D. common

A. In general         B. By contrast             C. In conclusion            D. For instance

A. attend              B. witness                     C. worsen                     D. interrupt

III. Reading Comprehension
Section A
Directions: For each blank in the following passages there are four words or phrases marked A, B, C and D. Fill in each blank with the word or phrase that best fits the context.
Many times when our new husbands and wives enter our lives, they need to accept another love that is already there. A lot of us have pets and they are a huge part of our __50__. Some may not want these loved ones absent from our most __51__ moment of getting married. There are many things you can do to your pets to be __52__ included in your wedding and not have the event turn into a __53__. Let's talk about how you can have a pet friendly wedding! 
First things first, some people may be allergic（过敏）to pets and this does have to be taken into consideration when you're thinking of __54__ your dog, cat or other pet in the wedding activities. The __55__ thing you want to do is have sneezing guests that are miserable the whole time they are at your wedding. __56__ you may want to plan an outdoor wedding so that the pet dander（毛屑）does not become an issue it would be if __57__ indoors.
Next, set aside an area where pets will be kept out in the open and __58__ but still away so not to spoil the wedding ceremony. If the pets are __59__ and used to being around other pets, allow the pets to play together. Also, you should ask anyone that has a pet __60__ at the wedding to sit towards the back and away from anyone that may have allergies.
And last but not least, not only will you have to plan a special meal for your __61__ guests, you'll also want to make sure there's plenty of food and water for any pets present. Although this may be a bit __62__, you may want to allow only certain types of animals to attend the wedding activities. __63__, if you have a dog, perhaps only allow guests that also have dogs. Obviously you will not want aggressive pets possibly to __64__ any part of the event. I'm sure you are not going to want to walk through the crowd to pets fighting in the background.
50.A. lives                   B. homes                     C. marriages                D. families
51.A. lively                 B. important                 C. attractive                 D. representative
52.A. safely             B. blindly                     C. smoothly                 D. uncertainly
53.A. dream             B. comedy                    C. legend                      D. disaster
54.A. feeding                  B. raising                            C. including                  D. attending
55.A. last                     B. only                         C. other                       D. similar
56.A. However             B. Furthermore             C. Therefore                 D. Meanwhile
57.A. held                  B. trapped                    C. participated              D. celebrated
58.A. at risk             B. in sight                    C. for fun                            D. by hand
59.A. healthy                  B. energetic                  C. sociable                   D. sensitive
60.A. alert                   B. angry                             C. present                     D. disappointed
61.A. human            B. formal                   C. party-animal            D. animal-loving
62.A. tough                  B. silly                        C. serious                    D. common
63.A. In general           B. By contrast            C. In conclusion            D. For instance
64.A. attend             B. witness                     C. worsen                     D. interrupt

III. Reading Comprehension

Section A

Directions: For each blank in the following passages there are four words or phrases marked A, B, C and D. Fill in each blank with the word or phrase that best fits the context.

Many times when our new husbands and wives enter our lives, they need to accept another love that is already there. A lot of us have pets and they are a huge part of our __50__. Some may not want these loved ones absent from our most __51__ moment of getting married. There are many things you can do to your pets to be __52__ included in your wedding and not have the event turn into a __53__. Let's talk about how you can have a pet friendly wedding! 

First things first, some people may be allergic（过敏）to pets and this does have to be taken into consideration when you're thinking of __54__ your dog, cat or other pet in the wedding activities. The __55__ thing you want to do is have sneezing guests that are miserable the whole time they are at your wedding. __56__ you may want to plan an outdoor wedding so that the pet dander（毛屑）does not become an issue it would be if __57__ indoors.

Next, set aside an area where pets will be kept out in the open and __58__ but still away so not to spoil the wedding ceremony. If the pets are __59__ and used to being around other pets, allow the pets to play together. Also, you should ask anyone that has a pet __60__ at the wedding to sit towards the back and away from anyone that may have allergies.

And last but not least, not only will you have to plan a special meal for your __61__ guests, you'll also want to make sure there's plenty of food and water for any pets present. Although this may be a bit __62__, you may want to allow only certain types of animals to attend the wedding activities. __63__, if you have a dog, perhaps only allow guests that also have dogs. Obviously you will not want aggressive pets possibly to __64__ any part of the event. I'm sure you are not going to want to walk through the crowd to pets fighting in the background.

50.A. lives                   B. homes                     C. marriages                D. families

51.A. lively                 B. important                 C. attractive                 D. representative

52.A. safely             B. blindly                     C. smoothly                 D. uncertainly

53.A. dream             B. comedy                    C. legend                      D. disaster

54.A. feeding                  B. raising                            C. including                  D. attending

55.A. last                     B. only                         C. other                       D. similar

56.A. However             B. Furthermore             C. Therefore                 D. Meanwhile

57.A. held                  B. trapped                    C. participated              D. celebrated

58.A. at risk             B. in sight                    C. for fun                            D. by hand

59.A. healthy                  B. energetic                  C. sociable                   D. sensitive

60.A. alert                   B. angry                             C. present                     D. disappointed

61.A. human            B. formal                   C. party-animal            D. animal-loving

62.A. tough                  B. silly                        C. serious                    D. common

63.A. In general           B. By contrast            C. In conclusion            D. For instance

64.A. attend             B. witness                     C. worsen                     D. interrupt