语音知识（共5小题；每小题一分， 共5分）

1.atom

A．tradition          B．carrot            C．patient           D． amount

2.origin  

A．apologize         B．globe             C．gravity            D． glare

3.feast    

A．steak             B．measure          C．ahead            D．scream

4.chain  

A．christmas         B．chat              C．chemistry         D．schoolmates

5.exist.  

A． exercise         B．explain           C．exact             D．experience

The Internet has opened up a whole new on-line world for us to meet, chat and go where we've never been before. But just as in face-to-face communication, there are some basic rules of behavior that should be followed when online.  66  Imagine how you'd feel if you were in the other person’s shoes.
For anything you’re about to send: ask yourself, “Would I say this to the person’s face?” If the answer is no, rewrite and reread.  67  If someone in the chat room is rude to you, your instinct is to fire back in the same manner. But try not to do so.  68  If it was caused by a disagreement with another member, try to fix the situation by politely discussing it. Remember to respect the beliefs and opinions of others in the chat room.
   69  Offer advice when asked by newcomers, as they may not be sure what to do or how to communicate. When someone makes a mistake whether it’s a stupid question or an unnecessarily long answer be kind about it. If it’s a small mistake, you may not need to say anything. Even if you feel strongly about it, think twice before saying anything. Having good manners yourself doesn’t give you license to correct everyone else.   70  At the same time, if you find you are wrong, be sure to correct yourself and apologize to those that you have offended. It is not polite to ask others personal questions such as their age, sex, and marital status. Unless you know the person very well, and you are both comfortable with sharing personal information, don’t ask such questions.

I was shopping in the supermarket when I heard a young voice.

“Mom, come here! There’s this lady here my size!”

The mother rushed to her son; then she turned to me to apologize.

I smiled and told her, “It’s okay.” Then I talked to the boy, “Hi, Mickey, I’m Darry Kramer. How are you?”

He studied me from head to toe, and asked, “Are you a little mommy?”

“Yes, I have a son,” I answered.

“Why are you so little?” he asked.

“It’s the way I was born,” I said. “Some people are little. Some are tall. I’m just not going to grow any bigger.” After I answered his other questions, I shook the boy’s hand and left.

My life as a little person is filled with stories like that. I enjoy talking to children and explaining why I look different from their parents.

It takes only one glance to see my uniqueness. I stand three feet nine inches tall. I was born an dwarf (侏儒). Despite this, I did all the things other kids did when I was growing up.

I didn’t realize how short I was until I started school. Some kids laughed at me.. I began to hate the first day of school each year. New students would always stare at me as I struggled to climb the school bus stairs.

But I learned to smile and accept the fact that I was going to be noticed my whole life. I decided to make my uniqueness an advantage rather than a disadvantage. What I lacked in height, I made up for in personality.

I’m 47 now, and the stares have not diminished as I’ve grown older. People are amazed when they see me driving. I try to keep a good attitude. When people are rude, I remind myself, “Look what else I have---a great family, nice friends.”

It’s the children’s questions that make my life special. I enjoy answering their questions. My hope is that I will encourage them to accept their peers (a person of the same age, class, position, etc.), whatever size and shape they come in, and treat them with respect.

1.Why did the mother apologize to the author?

    A．Because the boy ran into the author.

    B．Because the boy laughed at the author.

    C．Because the boy said the author was fatter than him.

    D．Because the mother thought the boy’s words had hurt the author.

2.When did the author realize that she was too short?

    A．When she grew up.

    B．When she was 47 years old.

    C．When she began to go to school.

    D．When she met the boy in the supermarket.

3.How does the author feel about people’s stares?

    A．Angry.       B．Calm.        C．Painful.     D．Discouraged.

It is impossible not to make a mistake at some points in your life. We may as well accept that some thing will go wrong and we will be to blame. It is therefore sensible to work out some strategies for apologizing, and the best way to apologize is by letter. This way you can take care over every work you write— which you can’t do if you say sorry to someone in person.

We all say or do something that we wish we hadn’t said or done. You may say something that accidentally hurts someone, or you may provide a service which doesn’t come up to the standards that a client or customer expected.

You may feel that it was a genuine mistake which couldn’t be avoided. Rather than dwell on the mistake, you should quickly try to remedy（修补）the problem. An effective letter of apology is an important part of that process.

For the contents of the letter, just remember TABS—Timing, Action, Brevity, Sincerity.

The timing of a letter of apology is essential—it must be sent as soon as possible. Any delay in our sending the letter will only compound(add to) the problem. In this case “Better late than never” is not the best motto! The longer you wait before you wait before writing a letter of apology, the more it will seem that you have been coerced（被迫）into writing it.

Although it is important to recognize what has gone before, it is also essential to detail the action you plan to take to rectify whatever it was you did wrong. Research has shown that some indication that you have thought about what future action you plan to take is always well received.

A letter of apology should be brief and the word “sorry” should appear no more than twice. Indicate that you are aware using it a second time—“once again, I am so sorry for…” or “as I said earlier, I am really sorry about…”. Finally, the tone of the letter has to be sincere. In fact, the combination of all the above factors will help in this respect.

And don’t think that letters are out of date in the email—oriented 21st century. An apology email can be worse than no apology at all!

72．What kind of advice does the text suggest about apologizing?

A．It’s a good idea to write a letter of apology as soon as something has gone wrong.    

B．It’s a good idea to send several emails to apologize.

C．Write a long letter apologizing several times to make your point.

D．Wait to see how they react to your letter before planning to do anything.

73．What kind of things do you NOT apologize for?

A．A service that is not as good as it should be.

B．Genuine mistakes.

C．Car accidents.

D．Causing offence or hurt.

74．The underlined expression “Rather than dwell on the mistake” in the third paragraph means you _____.

A．should not waste time worrying about what happened.

B．should consider the problem

C．should forget about what happened.

D．should analyse who was at fault.

75．How can timing compound problems?

A．If you write immediately, they will be suspicious.

B．If you leave it for a few days, they will know it is your idea to write.

C．Waiting for a few days before you write will show your sincerity.

D．Waiting too long will make it worse because they won’t believe you mean it.

一I apologize for having made a mess in your bathroom．。

一_______. After all，you didn’t mean it．

A．You’re welcomeB．It’s my pleasure

C．Don’t mention itD．I can’t agree more