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题目列表(包括答案和解析)

Many from the political elite were lost in the crash. Beside the president, the dead include the army chief of Staff, the head of National Security Bureau, the national bank president, the deputy foreign minister and other members of parliament.

The Polish delegation was heading to Russia to mark the 70 th anniversary of the Katyn Massacre (屠杀) when the accident occurred. In 1940, about 22,000 Polish soldiers, intellectuals, and officials captured after the Soviet Army invaded Poland in 1939, were killed secretly by Soviet police in the forest of Russia’s Katyn.

The Katyn Massacre had been a sensitive topic between the countries. The former Soviet Union always denied responsibility for the massacre. It was not until 1992 that Russian released archived documents about the killing.

Katyn is merely a short chapter in Poland and Russia’s long and troubled history. In the 18 th century, along with Prussia, (then an important part of Germany) and Austria. Russia participated in three carve – ups of Poland. In 1795, after the third carve – up, the country was erased from the map of Europe. It was in 1918 that Poland regained its independence. But in 1939, at the beginning of the World War II, it was invaded by Germany and the Soviet Union under a secret pact. After the war, Poland became a communist country with close ties to the Soviet Union.

In 1989, Poland switched to capitalism and pursued a pro – West position. The most recent tension between the two countries was in 2008. That year, Poland decided to have a US missile shield (导弹防御系统) on its soil, while neighboring Russia threatened to aim missiles at Poland.

But the plane crash has created a chance for reconciliation, with Russia sharing the sadness of Poland. Russia has declared April 12 a day of mourning for the victims. Flags flew at half – mast in Moscow. And earlier on April 7, Russia Prime Minister Vladimir Putin became the first Russian leader to mark the anniversary of the massacre.

“I think it should improve relations between the two countries, as Russians feel our grief,” said Radek Sikorski, Pland’s foreign minister.

66．Put the following events in order of time.

①The Katyn Massacre

②Poland switched to capitalism.

③Russia divided Poland with Austria and Prussia.

④Poland became a communist country.

⑤Poland was invaded by the Soviet Army.

A．③①④⑤② B．③⑤①④② C．①③⑤④② D．①⑤②④③

67．After the accident, which of the following did Russia do to share the sadness of Poland?

A．Flags were lowed to half – mast in the capital city of Russia.

B．Russia threatened to aim missiles at Poland.

C．Russia declared the day when the accident happened a day of mourning for the victims.

D．Vladimir Putin marked the anniversary of the massacre.

68．Which of the following is TRUE according to the passage?

A．The Katyn Massacre was the very beginning of Poland and Russia’s trouble relationship.

B．In 1939 about 22,000 Polish soldiers, intellectuals, and officials were killed by Soviet police in the forest of Russia’s Katyn.

C．Altogether 96 political and military officials were killed in the accident.

D．The relationship between Poland and Russia has not always been tense since the three carve – ups of Poland in the 18 th century.

69．It can be conclude from the article that .

A．the relationship between Poland and Russia will be even tenser than before

B．Poland will cancel its plan to mark the anniversary of the Katyn Massacre

C．no Russian leaders have marked the anniversary of the massacre before, though Russia released the truth in 1992.

D．Poland will forgive Russians, for they showed great sympathy after the accident.

70．What would be the best title for the passage?

A．The troubled relationship between Russia and Poland.

B．Poland and Russia united by tragedy.

C．The 70 th anniversary of the Katyn Massacre.

D．A plane crash killing Polish president.

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A plane crash in Western Russian killed Polish President Lech Kaczynski and the other 96 political and military officials on board on April 10. The accident has led to huge national mourning in Poland. But it may provide an opportunity for reconciliation (和解) between Poland and Russia, countries that have a troubled relationship.
Many from the political elite were lost in the crash. Beside the president, the dead include the army chief of Staff, the head of National Security Bureau, the national bank president, the deputy foreign minister and other members of parliament.
The Polish delegation was heading to Russia to mark the 70 th anniversary of the Katyn Massacre (屠杀) when the accident occurred. In 1940, about 22,000 Polish soldiers, intellectuals, and officials captured after the Soviet Army invaded Poland in 1939, were killed secretly by Soviet police in the forest of Russia’s Katyn.
The Katyn Massacre had been a sensitive topic between the countries. The former Soviet Union always denied responsibility for the massacre. It was not until 1992 that Russian released archived documents about the killing.
Katyn is merely a short chapter in Poland and Russia’s long and troubled history. In the 18 th century, along with Prussia, (then an important part of Germany) and Austria. Russia participated in three carve – ups of Poland. In 1795, after the third carve – up, the country was erased from the map of Europe. It was in 1918 that Poland regained its independence. But in 1939, at the beginning of the World War II, it was invaded by Germany and the Soviet Union under a secret pact. After the war, Poland became a communist country with close ties to the Soviet Union.
In 1989, Poland switched to capitalism and pursued a pro – West position. The most recent tension between the two countries was in 2008. That year, Poland decided to have a US missile shield (导弹防御系统) on its soil, while neighboring Russia threatened to aim missiles at Poland.
But the plane crash has created a chance for reconciliation, with Russia sharing the sadness of Poland. Russia has declared April 12 a day of mourning for the victims. Flags flew at half – mast in Moscow. And earlier on April 7, Russia Prime Minister Vladimir Putin became the first Russian leader to mark the anniversary of the massacre.
“I think it should improve relations between the two countries, as Russians feel our grief,” said Radek Sikorski, Pland’s foreign minister.
66．Put the following events in order of time.
①The Katyn Massacre
②Poland switched to capitalism.
③Russia divided Poland with Austria and Prussia.
④Poland became a communist country.
⑤Poland was invaded by the Soviet Army.
A．③①④⑤② B．③⑤①④② C．①③⑤④② D．①⑤②④③
67．After the accident, which of the following did Russia do to share the sadness of Poland?
A．Flags were lowed to half – mast in the capital city of Russia.
B．Russia threatened to aim missiles at Poland.
C．Russia declared the day when the accident happened a day of mourning for the victims.
D．Vladimir Putin marked the anniversary of the massacre.
68．Which of the following is TRUE according to the passage?
A．The Katyn Massacre was the very beginning of Poland and Russia’s trouble relationship.
B．In 1939 about 22,000 Polish soldiers, intellectuals, and officials were killed by Soviet police in the forest of Russia’s Katyn.
C．Altogether 96 political and military officials were killed in the accident.
D．The relationship between Poland and Russia has not always been tense since the three carve – ups of Poland in the 18 th century.
69．It can be conclude from the article that .
A．the relationship between Poland and Russia will be even tenser than before
B．Poland will cancel its plan to mark the anniversary of the Katyn Massacre
C．no Russian leaders have marked the anniversary of the massacre before, though Russia released the truth in 1992.
D．Poland will forgive Russians, for they showed great sympathy after the accident.
70．What would be the best title for the passage?
A．The troubled relationship between Russia and Poland.
B．Poland and Russia united by tragedy.
C．The 70 th anniversary of the Katyn Massacre.
D．A plane crash killing Polish president.

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阅读理解

　　If life seems more rushed than ever, you might be surprised to learn that we Americans don't have less leisure time than we did 40 years ago．We actually have more leisure time, and quite a bit more．What counts as leisure is up for argument, but under every definition the numbers have gone up．We get about 45 minutes a day of extra leisure．

　　Then why does it feel like we have so much less? It might be because we waste half of all our leisure time watching television．The average American adult devotes 2.5 hours a day to this hobby．And for every additional hour we get free, another 30 minutes goes into that boob tube(=TV)．So if you want more free time, I recommend one thing：turn it off．This is easier said than done, especially during the world series．

　　When I was growing up, my mom had one piece of advice for me, and she said it every single morning．'Get out of the house!' It's good advice．Come join the 6.8 million who are in a book club, or the 196,000 who attend pro beach volleyball, or the 680,000 who go to tractor pulls every month．There are even 3 million people who enjoy a sport called ‘muzzle loading,’ which involves shooting a gun that looks 200 years old．

　　And at the end of the day, there's a thing in your kitchen called a stove．Turn it on and invite people over．Only 38% of Americans entertain friends or family at home at least once a year．What were the other 62% of us doing? Getting a free meal, I suppose．We can do better, America．If we're going to watch so much television, can't we at least invite friends over to watch?

(1)

The main idea of the passage is ________．
[　　]
A．	to teach readers how to increase leisure time
B．	to persuade readers to watch TV with others
C．	to introduce different social activities to readers
D．	to recommend various ways of spending leisure time

(2)

According to the passage, how many social activities does the author come up with?
[　　]
A．	3
B．	4
C．	5
D．	6

(3)

We can infer form the passage that ________．
[　　]
A．	Americans have less leisure time than they did 40 years ago
B．	Americans tend to spend part of their time watching TV
C．	American mothers dislike their children staying at home
D．	Americans treat their family or friends frequently

(4)

The writer’s attitude towards solving the problem is ________．
[　　]
A．	positive
B．	negative
C．	puzzled
D．	tough

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THREE READING COMPREHENSION

　　A plane crash in Western Russian killed Polish President Lech Kaczynski and the other 96 political and military officials on board on April 10．The accident has led to huge national mourning in Poland．But it may provide an opportunity for reconciliation(和解)between Poland and Russia, countries that have a troubled relationship．

　　Many from the political elite were lost in the crash．Beside the president, the dead include the army chief of Staff, the head of National Security Bureau, the national bank president, the deputy foreign minister and other members of parliament．

　　The Polish delegation was heading to Russia to mark the 70 th anniversary of the Katyn Massacre(屠杀)when the accident occurred．In 1940, about 22,000 Polish soldiers, intellectuals, and officials captured after the Soviet Army invaded Poland in 1939, were killed secretly by Soviet police in the forest of Russia’s Katyn．

　　The Katyn Massacre had been a sensitive topic between the countries．The former Soviet Union always denied responsibility for the massacre．It was not until 1992 that Russian released archived documents about the killing．

　　Katyn is merely a short chapter in Poland and Russia’s long and troubled history．In the 18 th century, along with Prussia,(then an important part of Germany)and Austria．Russia participated in three carve－ups of Poland．In 1795, after the third carve－up, the country was erased from the map of Europe．It was in 1918 that Poland regained its independence．But in 1939, at the beginning of the World War II, it was invaded by Germany and the Soviet Union under a secret pact．After the war, Poland became a communist country with close ties to the Soviet Union．

　　In 1989, Poland switched to capitalism and pursued a pro－West position．The most recent tension between the two countries was in 2008．That year, Poland decided to have a US missile shield(导弹防御系统)on its soil, while neighboring Russia threatened to aim missiles at Poland．

　　But the plane crash has created a chance for reconciliation, with Russia sharing the sadness of Poland．Russia has declared April 12 a day of mourning for the victims．Flags flew at half－mast in Moscow．And earlier on April 7, Russia Prime Minister Vladimir Putin became the first Russian leader to mark the anniversary of the massacre．

　　“I think it should improve relations between the two countries, as Russians feel our grief,”said Radek Sikorski, Pland’s foreign minister．

(1)

Put the following events in order of time． ①The Katyn Massacre ②Poland switched to capitalism． ③Russia divided Poland with Austria and Prussia． ④Poland became a communist country． ⑤Poland was invaded by the Soviet Army．
[　　]
A．	③①④⑤②
B．	③⑤①④②
C．	①③⑤④②
D．	①⑤②④③

(2)

After the accident, which of the following did Russia do to share the sadness of Poland?
[　　]
A．	Flags were lowed to half－mast in the capital city of Russia．
B．	Russia threatened to aim missiles at Poland．
C．	Russia declared the day when the accident happened a day of mourning for the victims．
D．	Vladimir Putin marked the anniversary of the massacre．

(3)

Which of the following is TRUE according to the passage?
[　　]
A．	The Katyn Massacre was the very beginning of Poland and Russia’s trouble relationship．
B．	In 1939 about 22,000 Polish soldiers, intellectuals, and officials were killed by Soviet police in the forest of Russia’s Katyn．
C．	Altogether 96 political and military officials were killed in the accident．
D．	The relationship between Poland and Russia has not always been tense since the three carve－ups of Poland in the 18 th century．

(4)

It can be conclude from the article that ________．
[　　]
A．	the relationship between Poland and Russia will be even tenser than before
B．	Poland will cancel its plan to mark the anniversary of the Katyn Massacre
C．	no Russian leaders have marked the anniversary of the massacre before, though Russia released the truth in 1992．
D．	Poland will forgive Russians, for they showed great sympathy after the accident．

(5)

What would be the best title for the passage?
[　　]
A．	The troubled relationship between Russia and Poland．
B．	Poland and Russia united by tragedy．
C．	The 70 th anniversary of the Katyn Massacre．
D．	A plane crash killing Polish president．

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阅读理解

　　In the more and more competitive service industry it is no longer enugh pro? Customer satisfaction．Today, customer：”delight”is what companies are trying to achieve in order to keep and increase market share．

　　It is accepted in the marketing industry, and confirmed by a number of reserches, that customers receiving good service will promote business by telling up to 12 other people; those treated complaints are handled fairly will stay loyal．

　　New challenges for customer care have come when people can obtain goods and services through telephone call centers and the Internet．For example, many companies now have to invest(投资)a lot of money in information technology and sta? traming in order to cope with the “phone rage”-caused by delays in answering call, being cut off in mid-conversation or left waiting for long?

　　“Many people do not like talking to machines,”days Dr, Storey, senior lecturer in Marketing at City University Business School．”Banks, for example, encourage staff at call centers to use customer data to establish instant and good relationship with then, The aim is to make the customer feel they know you and that you can trust them-the sort of comfortable feelings people have during face-to-face chats with their local branch manager．”

　　Recommended ways of creating customer delight include：under-promising and over-delivbering(saying that a repair will be carried out within five hours, but getting it done tithin two? replacing a faulty prodect immediately; throwing in a gift voucher(购物礼券)as an unexpected “thank you”

　　Reg? Customers; and always returning calls, even when they are compants．

　　Aiming for customer delight is all very well, but if services do not? ach the haigh level promised, disappointment or worse will be the result．This can be eased by offering an apolgy and an explanation of why the wervice did not meet usual standards with empathy(for example,”I know how you must feel”), and possible solutions(replace ment, compensation or whatever fairness suggests best meets the case)．

　　Airlines face some of the toughtest challenges over customer care, Fierce competition has conviced them at that delighting passengers is an important marketing tool, while there is great potential for customer anger over delays? by weathe, unclaimed luggage and technical?

　　For British Airways staff, a winning telephone style is considered vital in handling the large volume of calls about bookings and flight times．They are trained to answer quickly,? their name, job title and a “we are here to help”attitude．The company has invested heavily in information technology to make sure that information is available instantly on screen．

　　British Airways also says its customer care policies are applied within the company and staff are? each other as customers requiring the highest standards of service．

　　Customer care is obiously here to stay and it would be a foolish company that used slpgznd? as we do as we please”．On the other hand, the more customers are promised, the greater the risk of disappointment．

(1)

We can learn from Paragraph 2that ________．
[　　]
A．	complaining customers are hard to satisfy
B．	unsatisfied customers receive better service
C．	satisfied customers catch more attention
D．	well-treated customers promote business

(2)

The writer mentions”phone rage”(Paragraph 3)to show that ________．
[　　]
A．	customers often use phones to express their anger
B．	people still prefer to buy goods online
C．	customer care becomes more demanding
D．	customers rely on their phones to obtain services

(3)

What does the writer recommend to create customer delight?
[　　]
A．	Calling customers regular
B．	Gibing a “thank you “note．
C．	Delivering a quicker service．
D．	Promising more gifts．

(4)

If a manager shoud show his empathy(Paragraph 6), what would be probably say?
[　　]
A．	”I know how upset you must be．”
B．	”I appreciate your understandig．”
C．	”I'm sorry for the delay．”
D．	”I know it's our fault．”

(5)

Customer delight is important for airlines because ________．
[　　]
A．	their telephone style remains unchanged
B．	they are more likely to meet with complaints
C．	the services cost them a lot of money
D．	the policies can be a?

(6)

Which of the following is conveyed in this article?
[　　]
A．	Face-to-face service creates comfortable feelings among customers．
B．	Companies that promise more will naturally attract more cuatomer．
C．	A company should promise less but do more in a competitive market．
D．	Customer delingt is more important for air lines then for banks．

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