To: "The Shoe People" <inquiries@shoepeople.com>
From: "John Trimbald" <jtconstruction@img.com>
Subject: Customer Complaint
To Whom it May Concern,
I have trusted the Shoe People to protect the feet of my employees for over ten years now. I recently purchased a few pairs of boots from your company for my crew. Though my men were initially satisfied with the boots, the soles began to fall apart on them after just twelve weeks. This was extremely surprising considering they came with a six year warranty. The boots are unsafe to wear because my men are pouring hot concrete. Please respond as soon as possible with instructions on how I can return the boots and receive a refund.
Thank you,
John Trimbald, Foreman, JT Construction
To: “John Trimbald” <jtconstruction @ img. com>
From: “The Shoe People” <inquiries @ shoepeople. com>
Dear Mr. Trimbald,
Thank you for your e-mail concerning the poor quality of our rubber soled black workboots. A representative will be by your office next week to pick up the damaged boots. We apologize for any inconvenience this has caused you and your crew.
Along with five new pairs of workboots for your crew (we included one extra pair), we have enclosed a free year's supply of sole protector spray. In our retail stores, this spray is always recommended to buyers who work on heated floors. This should have been brought to your attention at the time of your initial order. Please excuse our oversight.
To date we have had no complaints about these workboots from customers who have used the protector spray. However, should you use the spray and find that you are still unsatisfied with the boots, please return the boots and spray for a full refund. Thank you for supporting The Shoe People. Have a Happy New Year.
Sincerely,
Stan Mason, President
【小题1】The first email is basically an email of        .

Britain’s seed(种子) bank, the only one in the world aiming to collect all of the planet’s wild plant species, has reached its goal of banking 10 percent by 2010.
The Millennium Seed Bank Project, run by Kew Gardens—one of the oldest botanical(植物的)  gardens—will officially place the 24,200th species on Thursday, a pink, wild banana from China.
More than 50 countries are now on board with Kew's giant task but vast places of the globe, including India and Brazil, still need to join in and donate seeds, director Paul Smith said.                                                                                                                                                            
The seed bank is one of the largest and most diverse(多样的) in the world with more than 1.5 billion seeds. Its goal is to help protect the planet’s bio-diversity during a time of climate change.
The wild banana seed is under threat of extinction(灭绝) in southwest China from agricultural development. It is a vital food source for Asian elephants and important for growing bananas for human eating.
Stored at minus-20 degrees centigrade, so they can last for thousands of years, the seeds await the day that scientists hope never comes—when the species no longer exist in the wild.
It is a race against time, Smith said, because in the last ten years alone, 20 plants held in the bank have already been wiped out in the wild. He estimates that between a third and a quarter will become extinct this century.
"It is pressing and it is happening now. An area, the size of England, is cleared of primary vegetation（植被）every year." Smith said.
Because most of the world's food and medicines come from nature, protecting wild plant species is quite important, scientists say. There are already many other seed banks safeguarding food crops, which only account for 0.6 percent of plant diversity.
For Kew's next goal—to collect a quarter of wild varieties（种类）by 2020—the botanists need 10 million pounds a year, or a further 100 million pounds on top of the 40 million they have already been granted.
【小题1】What’s the final purpose of the Britain’s seed bank?

Have you ever wondered what you’d do in a moment of danger and how you’d  36  to a terrorist on the plane or a guy wearing a mask and waving a gun while you’re standing  37  at the bank?
Stephanie Davies  38 .
The 21-year-old girl  39  such a moment last week in a  40  in Aurora, Colo., where she went to a late night showing of “The Dark Knight Rises” with her  41  , Allie. All of a sudden, a gas can flew by close to the two girls.  42  , Allie stood up and was shot in the  43  by a gunman. Stephanie saw Allie fell down in the aisle(过道), blood pouring out of her neck.  44  she moved on her knees to her friend, pulled her out of the aisle and pressed the wound with her fingers  45  the gunman moved around, firing into the  46  crowd. When the gunman again walked past the aisle, they played dead until he  47  .
Heroic? Well, clearly heroic.
“  48  Stephanie’s timely actions, I just talked with Allie, who is going to be fine,” said President Barack Obama after meeting the two girls in the hospital.
And Stephanie wasn’t the  49  hero in the theater that dark night in Aurora. Three young men---Jon,26, Matt,27 and Alex, 24---used their own  50  to protect their respective(各自的) girlfriends from the gunman’s bullets. Jon took a bullet for his girlfriend. The stories were  51  for Matt and Alex. The three men were among the 12 who didn’t come out of the theater alive.
“The  52  actions of these young Americans,” President Obama said, “represent what’s best in us, and they  53  us that out of this darkness a brighter day is going to come. I have the greatest  54  for people like Stephanie, Jon, Matt and Alex who don’t  55  to do what the situation demands, bringing heroic light to the darkest of dark nights.”

We’re surrounded by chemistry in everyday life. Sometimes it is easy to see, like when your science teacher does a big experiment in class. At other times, it can be pretty hard to see everyday chemistry at work, but nearly everything you touch or use has some element of chemistry in it.
Something as simple as toothpaste contains at least three chemicals, if not more. It is the mixture of them and its chemical reaction that keeps your teeth clean. Other things you use every day are created by chemistry, such as hair products, shampoo and soap. Adding detergent (洗涤剂) to water involves chemistry. Without chemistry, we would never have known that we need soap to get the oil out of clothes or skin. Chemistry not only helps us make products for use, but it also helps us understand the world around us. Chemistry helps us understand what the ozone layer (臭氧层) is and how it protects us. Chemistry also gives us sunscreen to protect us from the sun. Thanks to chemistry, we know bleach (漂白剂) can’t be mixed with vinegar(醋), because it can produce poisonous gas.Without chemistry, we wouldn’t have fireworks displays on important days.
Chemistry plays a big role in food preparation. Cooking food causes it to go through a chemical change. That is why cooked food often tastes different from raw food. Baking is a great example of chemistry. Too much or too little of any ingredient（成分，尤指烹饪） makes a difference to the result of baking, for example, the dough (面团) won’t rise or the cake will be flat.
Chemistry isn’t something that just lives in a lab; it’s something that you meet hundreds of times every day. Knowing how chemistry works will give you a greater understanding of the science behind some of the simplest-looking things.
【小题1】What’s the main idea of Paragraph 1?

Statistically, air travel is by far the safest way to travel, and you can make flying even safer, just by following these simple rules. As your chances of being involved in an air accident are practically nil（不存在）, many of these tips concern what you should and shouldn't do to make your journey safer when you are airborne（升空的）.
Fly on non-stop routes
Most accidents occur during the takeoff, climb, descent and landing phases of a flight, so flying non-stop reduces your exposure to these complex procedures.
Choose larger aircraft
Although small aircraft have very good safety records, those with more than 30 passenger seats are designed to comply（遵守）with much stricter regulations and are tested more regularly to make sure they still comply. Also, in t he unlikely event of a serious accident, larger aircraft provide a better opportunity for passenger survival.
Pay attention to the pre-flight safety briefing
The information may seem repetitious（重复的）, but it's worth listening to the flight attendants. And even if you’ve flown before, it doesn’t mean you know everything about the aircraft you're on, such as the location of the closest emergency exit.
Store things safely
Never put very heavy articles in the overhead storage bins. They may fall out when someone opens the bin and cause injury. Also, the bin may not be able to hold heavier objects during turbulence（气流）.
Keep our seat belt fastened while you are seated
Cabin crew always tell you this, but it’s important. You would be seriously injured if the plane hits unexpected turbulence. Always fasten your seat belt if you are told to. The general rule of flying is this: If you are told to do something, do it first and ask questions later.
Let the flight attendant pour your hot drinks
Flight attendants are trained to handle hot drinks like coffee or tea in a crowded aisle on a moving aircraft, so allow them to pour the drink and hand it to you. Never ask to take a coffee pot from one of them.
【小题1】Whom is the passage meant for?