In the past, when people had problems, they went to their families or friends to get advice. Today it is possible to get advice from radio shows, TV programmes and telephone hot lines, too. Most telephone hot lines are completely anonymous---callers do not have to say their names or telephone numbers. Most hot lines are usually free, too, even if the calls are long distance(距离). Other hot lines pay their advisers for their work. Usually the advisers are professionals with years of education and experience, but sometimes, the advisers have only taken a short class before starting to work on the hot line. All the advisers listen to people and help them solve their problems

1. 1.

   Today when people have problems, ________．

   1. A.
      they can only ask their families for help
   2. B.
      they can only get help from their friends
   3. C.
      they can get help from telephone hot lines
   4. D.
      they go to the advisers to get help
2. 2.

   Callers         the hot line for the advice or the phone calls．

   1. A.
      pay much
   2. B.
      have to pay
   3. C.
      don’t have to pay
   4. D.
      get money from
3. 3.

   The advisers working at the hot line               ．

   1. A.
      are usually professionals
   2. B.
      have all taken a short class
   3. C.
      can solve any problem
   4. D.
      are not all paid
4. 4.

   How do the hot line advisers work?

   1. A.
      They do what the callers tell them to do．
   2. B.
      They go to the callers to help them．
   3. C.
      They give advice to the callers by phone．
   4. D.
      They ask people to come to see him．

I got an answering machine 1 my birthday and I soon got to know what a useful machine this is. I 2 at home most of the day, so someone can leave a message and I can 3 back. There is no way for those who call you to say that they can't find you. So it will be 4 for them to get in touch(联系) with you. Sometimes 5 I am at home and have work to do, the 6 never stops. Now I put the machine on. I am not troubled, and I can do 7 work. There are some people I just do not want to 8 . So I put the machine on and I 9 speak to them. It is so useful and helpful that I really do not know how I lived 10 this wonderful invention.

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In the past, when people had problems, they went to their families or friends to get advice. Today it is possible to get advice from radio shows, TV programmes and telephone hot lines, too. Most telephone hot lines are completely anonymous---callers do not have to say their names or telephone numbers. Most hot lines are usually free, too, even if the calls are long distance(距离). Other hot lines pay their advisers for their work. Usually the advisers are professionals with years of education and experience, but sometimes, the advisers have only taken a short class before starting to work on the hot line. All the advisers listen to people and help them solve their problems.
【小题1】Today when people have problems, ________．