In the past, when people had problems, they went to their families or friends to get advice. Today it is     
possible to get advice from radio shows, TV programs and telephones hot lines, too. A hot line is a telephone      
line that offers a direct way of getting in touch with advisers. Most hot lines are completely anonymous callers 
do not have to say their names or telephone numbers. Most hot lines are usually free, too. Callers do not have    
to pay for advice or the phone calls even if the calls are long distance. At some hot lines, the advisers are          
volunteers. Other hot lines pay their advisers for their work. Usually the advisers are full-job people with years  
of education and experience, but sometimes, the advisers have only taken a short class before starting to work  
on the hot line. All the advisers listen to people and help them solve their problems.

1. When people call the hot line advisers, they               .

A. often give their names and telephone numbers
B. generally have to pay for the long distance calls
C. usually pay nothing for most of the calls and advice
D. always try to get in touch with the volunteer advisers

2. How do the hot line advisers work?

3. The writer of the article seems to think that              .

A. with hot lines people won't get advice from their families or friends
B. hot lines help the callers a lot
C. people had better pay for the advice and phone calls
D. the hot line advisers will solve all of the callers' problems

     A survey has been published which shows that British people don't like their neighbours very much. 80%
of the people who took part in the survey feel that their neighbours 1. h_______  pay attention to others'
feelings. 25% don't talk to the people who live next door and 10% don't even know their names. In fact, one
million people in Britain would like to 2. m_______ because they don't get along well with their neighbours.
     According to the survey, the 3. b_______ problem is noise. Many of the complaints about noise came
from people who live in flats and old houses. These places often have thin walks which can't 4. s_______
the noise from next door.
      The other main problems are disagreements (不和) about car parking spaces, and old people complaining
about the young. Some disagreements last 5. a _______ time. In one case, people who live in the same building
haven't talked to each other for fifteen years. Sometimes the disagreements end in violence.In one of the worst
cases, a mam killed a neighbour because he kept parking in  "his space". 
     Another survey shows that 90% of the neighbours never share a meal, 80% have never had a drink
6. t_______ and 20% have never even spoken. However, when neighbours become each other's 7. f_______,
they are often ready to offer help, as we can see in many parts of the world.
     One solution to such problems is to talk about them with a professional organization and, if necessary, to
sign a written agreement. Now people can get this service in more and more towns.
1._______ 2.________ 3.________ 4.________ 5.________ 6.________ 7.________

     Get ready, China. The world is coming! Every say lots of foreigners come here as business people or
tourists. And even more people will come in 2008 for the Beijing Olympics. When they come to China, we
should do something to help them enjoy themselves and like China and the Chinese people.
     But there are some things they may not like:
     1. Traffic problems Cars park on sidewalks. Bus drivers drive so fast that they make people who are
trying to cross the street afraid.
     2. Queue jumping At the post office, or even at McDonald's, people push to the front of a line instead
of waiting.
     3. Bumping Too many people are crowed onto buses and trains. This makes people feel terrible, and it is
not safe, either.On a bus in North America, people try to make themselves smaller and they'll say "Excuse
me" or "Sorry" if they knock into someone. In China, people make themselves bigger with no "Excuse me"
or "Sorry"
4. Littering I notice this everywhere. Some people throw rubbish onto the ground even when there is a
rubbish bin (箱) right next to them. Most Chinese people are just as unhappy with these kinds of things as
I am. And, certainly, the government (政府) has known the problems and is trying to do something
about them.

1. Someone throws an empty Cola bottle onto the ground. This is called _____.

A. bumping
B. littering
C. queue jumping

2. The writer thinks we Chinese people should do the following except _____.

A. park our cars at right places
B. wait our turn in public places
C. hurry onto buses before others

3. The word "bigger" in the sentence "In China, people make themselves
    bigger with no 'Sorry' or 'Excuse me'" means _____.

A. strong
B. large
C. not polite 

4. We can conclude (得出结论) from the passage that _____.

A. things will get better and better in China
B. fewer and fewer foreigners will visit our country
C. there will be more and more traffic problems in Beijing

5. When the writer says "Get ready, China", he means that _____.

A. China is going to be a fast-growing country
B. it is time for the Chinese to change their bad behaviors
C. most Chinese people are as unhappy with these problems as him